Service Delivery Engineer

Recruiting.com

Service Delivery Engineer at Cencora supporting veterinary and livestock production solutions. Onboarding and delivery of solutions into veterinary practices with customer support.

Posted 5/30/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudSQLTCP/IP

About the role

Key responsibilities & impact

Support customer onboarding and implementation activities, both remotely and on-site
Configure and install hardware including desktops, laptops, printers, tills, and peripherals
Install and configure software such as Microsoft 365 and anti-virus tools in line with company standards
Troubleshoot and resolve escalated hardware and network issues within agreed SLAs
Act as a key escalation point for 1st Line Support
Provision and configure cloud services in Azure for customer environments
Support third-party integrations via APIs, including coordination with external vendors
Configure system modules to ensure customers have the correct functionality
Perform structured diagnostics and provide safe remote remediation
Run Azure Pipelines to support integration and deployment activities
Use SQL Server to investigate issues and run approved scripts
Carry out upgrades and post-change validation activities
Maintain accurate documentation, knowledge base articles, and SOPs
Manage workload and priorities through tools such as Jira, Halo, Confluence, and LogMeIn
Attend customer sites to install, validate, and troubleshoot hardware and networking setups
Work to project deadlines, providing updates and raising risks where needed

Requirements

What you’ll need

Experience in Service Delivery, Technical Support, or Resolver Group environments
Strong troubleshooting skills across hardware, software, and networks
Experience working in SLA-driven support environments and handling escalations
Hands-on experience with customer onboarding, implementations, or field-based support
Good understanding of networking (TCP/IP, LAN, WAN, VLAN)
Experience with Azure (or similar cloud platforms)
Experience using SQL for investigations and script execution
Experience supporting integrations and working with APIs
Strong communication skills and ability to explain technical issues clearly
Excellent organisation, prioritisation, and time management skills

Benefits

Comp & perks

Car allowance included
Occasional out-of-hours or weekend work may be required depending on customer needs
Reasonable accommodations to individuals with disabilities during the employment process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware configurationsoftware installationtroubleshootingcloud services provisioningAzureSQL ServerAPI integrationremote remediationAzure Pipelinesnetworking

Soft Skills

strong troubleshooting skillsstrong communication skillsexcellent organisation skillsprioritisation skillstime management skills