Customer Engagement Representative II

Recruiting.com

Customer Engagement Representative supporting sales strategies to maximize revenue for animal health services. Handling accounts, sales orders, and customer service inquiries in a remote setting.

Posted 5/30/2026full-timeRemote • Idaho, Oregon, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

About the role

Key responsibilities & impact

Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts
Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues
Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty
Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners
Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts
Assist accounts with questions or concerns while maintaining a professional and friendly attitude
Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent
Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health
Process orders for assigned territory
Monitor backorder status for accounts
May gather information regarding assigned territory or accounts and share any necessary information with TM partner
Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company

Requirements

What you’ll need

Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred
1 year experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred
Displays knowledge and proficiency in explaining, selling, and administering products
Able to speak effectively in individual or group situations
Is customer oriented, sensitive, and responsive to customer needs and priorities
Demonstrates the ability to respond quickly to changes in day-to-day operations

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Professional development resources
Opportunities to participate in mentorship programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales strategiescustomer serviceorder processingproduct knowledgeveterinary technologyanimal healthagricultural degreecall center experiencemerchandise return processingbackorder monitoring

Soft Skills

communicationcustomer orientationresponsivenessprofessionalismteam collaborationproblem-solvingadaptabilityloyalty developmentsensitivity to customer needseffective speaking

Certifications

Associate’s degree in Veterinary TechnologyBachelor’s degree in animal health