RealPage, Inc.

Network Operations

• Configure basic network hardware for deployment.
• Monitor network elements using established tools.
• Turn up and test basic circuits under supervision.
• Provide basic technical support for customer inquiries.
• Document network changes and collaborate with field teams.
• Assist in small tasks for routine deployments.

NOC Engineer III

Account Manager

• Act as a primary point of contact for assigned accounts.
• Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goals working primarily with small to medium business and Corporate level clients, with slow progression to Enterprise clients.
• Analyze key metrics of customer usage and identify opportunities for improvement.
• Assist with periodic client business reviews for assigned clients as appropriate.
• Build and maintain strong client relationships that allow for open communication and trust.
• Report account status reviews to management weekly.
• Assist in identifying revenue opportunities within the framework of the organization wide strategy.
• Work closely with multiple departments to coordinate client needs and resolve outstanding issues.
• Grow business by anticipating customer needs and providing a high level of customer services.
• Work with internal departments and clients to meet monthly billing and prebill goals.
• Serve as mentor for Account Managers 1s by training, coaching, escalations, and assisting with meeting monthly billing and prebill goals.

Account Manager II, Renter Engagement Products

Solutions Engineer

• Lead end-to-end implementation activities for financial and commercial solutions
• Partner with clients to gather and translate business and financial requirements into system configurations
• Configure and support financial systems, integrations, and product setups
• Analyze financial workflows and reporting needs to ensure accurate system alignment
• Collaborate with internal delivery, product, and engineering teams to execute implementations
• Support system testing, validation, and issue resolution throughout the implementation lifecycle
• Deliver client training and post-go-live support to ensure successful adoption
• Identify risks, gaps, and opportunities for process improvement within financial workflows
• Manage multiple projects simultaneously while meeting deadlines and delivery expectations
• Contribute to team and departmental initiatives

Solutions Consultant II

Operations

• Provide operational assistance across multiple functional areas including Property Operations, the Utility Rate Team (URT), and Activity.
• Process and audit a variety of property and resident-related service requests.
• Ensure transactions are completed accurately and within established service level agreements (SLAs).
• Communicate with utility providers as necessary to obtain information, resolve discrepancies, and support billing accuracy.
• Collaborate with Account Managers and internal departments to expedite issue resolution and support client needs.
• Participate in cross-training initiatives and process improvement efforts.

Operations Specialist II

Artificial Intelligence

• Lead and manage AI product systems and documentation
• Collaborate with cross-functional teams to enhance product workflows
• Implement AI-driven processes for efficiency and improvement
• Oversee release communications and technical writing functions

AI Product Systems Director

Revenue Operations

• Navigate customer business scenarios to consult on asset strategy and configure AI Revenue Management accordingly.
• Articulate the AI revenue management value proposition and develop credibility for its concepts and benefits across client organizations.
• Build and maintain relationships with customers and internal RealPage staff.
• Conduct regular performance analysis regarding financial results, revenue management adoption behavior, leasing velocity and market conditions, and present results to leadership.
• Answer modeling-related questions and provide thoughtful feedback to customers.
• Consult with customers on parameter configurations and make recommendations for necessary changes.
• Efficiently participate in multiple projects and use Salesforce to track and update project steps.
• Maintain a working knowledge of the integration with each Property Management System.
• Identify opportunities for adoption and expansion of RealPage products.
• Provide input and feedback, from a business user’s perspective to the RealPage product group, on solutions features and functionality.
• Coordinate with other RealPage teams as needed to facilitate timely implementation and overall client success with an emphasis on the other pillar products that support AI Revenue Management.
• Prepare and deliver in person and virtual solution reviews.
• Work alongside Customer Success Managers to parter on creating client outcomes.

Solution Account Manager – AI Revenue Management

Product Manager

• Own and execute the product roadmap for leasing‑related modules and platform capabilities.
• Act as Product Owner for a Scrum team, representing property‑level users, leasing agents, and operators.
• Gather and analyze customer and stakeholder input to define product features and detailed product requirements.
• Define clear requirements, functional expectations, and UX intent for new features and enhancements.
• Partner closely with Engineering and Design to deliver solutions that are both functionally complete and easy to use.
• Collaborate with internal stakeholders across Sales, Customer Success, Support, Compliance, and Implementation.

Program Manager

• Own and evolve the company-wide Customer Health & Risk (CHE) program, including frameworks, definitions, processes, and success metrics.
• Design and operationalize risk identification methodologies, ensuring consistency across segments, products, and teams.
• Establish and maintain governance processes, including weekly audits, quality reviews, and program adherence monitoring.
• Develop and deliver training and enablement to ensure consistent adoption across Customer Success and cross-functional teams.
• Define company-level goals and KPIs for customer health, risk reduction, and retention performance.
• Own churn tracking, forecasting, and reporting across the business, including ARR impact, cohort analysis, and predictive modeling.
• Partner with Finance to align churn forecasts with revenue planning and company financial targets.
• Build and maintain models to quantify risk exposure, forecast retention outcomes, and evaluate intervention effectiveness.
• Identify leading indicators of churn and expansion, translating insights into actionable strategies.
• Own the design, refinement, and ongoing optimization of the Customer Health Score model.
• Continuously improve scoring methodologies using behavioral, product usage, sentiment, and financial data.
• Deliver executive-level insights, analysis, and storytelling on customer health, risk, and churn trends.

Customer Retention Program Director

Billing Specialist

• Manage the Resident Billing Research Queue and investigate, research, and resolves matters of significance regarding utility billing.
• Reviews work prepared by Resident Billing Operations to identify financially impacting errors.
• Applies adjustments to future billings periods when financially impacting errors occurs.
• Completes root cause analyses on financially impacting errors to identify gaps in current processes.
• Collaborates with operational leaders on recommendations and remediation plans to ensure issues are adequately addressed.
• Handles escalations from client success using full discretion on course of action to remedy the problem and deliver on time accurate billing.
• Analyze system alerts for accuracy of billing and rate calculation prior to client review.
• Complete and review billing changes and line-item allocation for regulatory compliance.
• Provide supplemental operational and tactical support to Operation team when bandwidth allows.

Resident Billing Analyst II

Customer Success Manager

• Develop and execute account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value.
• Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment.
• Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling.
• Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations.
• Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets.
• Serve as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiation.
• Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs.

Customer Success Manager II

• Productize our marketing services.
• Turn GEO/AEO, paid search, and reputation management from service deliverables into structured, scalable product offerings with clear tiers, defined outcomes, and repeatable delivery.
• Drive CMS and storefront innovation.
• Identify and prioritize high-impact improvements to our CMS and ILS/storefront products.
• Own the GEO/AEO narrative.
• Develop and refine our answer engine optimization story.
• Own product vision and roadmap.
• Create and maintain the strategy and roadmap for your product area.
• Serve as PO for your scrum teams.
• Oversee backlog creation and refinement, coordinate across multiple work streams, and identify cross-product dependencies before they become problems.
• Bridge product and services.
• Partner closely with engineering, CS, and sales to close the gap between what we build and what gets sold and delivered.
• Inform revenue strategy.
• Spot near-term growth opportunities and help the business capture them with data and a clear point of view.
• Stay close to customers.
• Lead discovery conversations, user groups, and client-facing demos.

Growth Product Manager

• Ensure that technical solutions meet business needs and user requirements.
• Drive innovation by understanding technical constraints and opportunities.
• Build and maintain the Product Roadmap at N+3 backlog status at all times with clearly articulated and prioritized technical product requirements/user stories.
• Interact directly with end-user clients to understand and translate their business needs.
• Represent RealPage as a Subject Matter Expert on competitive analysis and technical challenges within the Background Screening industry.
• Assess and address technical risks.
• Understand and analyze data pipelines, algorithms, and automated systems to identify and deliver improved capabilities.
• Use database queries to analyze performance indicators, evaluate data trends, and identify areas for improvement.
• Explore new ways of improving existing services and products as a way of increasing profitability.
• Provide product training, research documentation, and training material to sales & support teams to enable them to successfully sell and deliver the product.
• Coordinate product releases with the marketing, sales, development, support, and customer success teams.

Senior Product Manager

Security Engineer

• Partner with control owners (1st LOD) to mature controls, drive automation, and remediate control deficiencies prior to year-end.
• Monitor compliance of control design and operating effectiveness.
• Build, govern, and continuously evolve the enterprise Technology Risk, Threat, and Control Library, mapped to NIST CSF 2.0, COBIT 2019, ISO 27001, MITRE ATT&CK, and applicable regulatory regimes.
• Establish a unified control taxonomy enabling control rationalization, framework crosswalks, and "test once, satisfy many" efficiencies across SOX, PCI DSS, SOC 1, SOC 2 and NYDFS.
• Demonstrated interest or working proficiency in "vibe coding" and AI-assisted development workflows using tools (e.g., Claude Code, Cursor and GitHub Copilot).
• Hands-on familiarity with leading Large Language Models (LLMs) (e.g., Anthropic Claude (Opus, Sonnet, Haiku), OpenAI GPT-4/5 and o-series, Google Gemini, Meta Llama, and Mistral).
• Develop and deliver executive ready reporting on technology risk posture, control health, emerging threats, regulatory developments, and remediation progress.
• Serve as a trusted advisor to IT, Information Security and Engineering on technology risk, control design, and regulatory implications of strategic initiatives.

Senior Director, IT & Security GRC

Digital Marketing

• Reporting to the Director of Growth Marketing, you’ll manage and optimize integrated paid media campaigns focused on lead generation, pipeline growth, and customer acquisition across multiple Mixed Use business units.
• Build, launch, and optimize multi-channel paid media campaigns across: PPC / SEM, LinkedIn Ads, Meta (Facebook/Instagram) Ads, YouTube Ads, Display & Programmatic Advertising, Affiliate Marketing, Review Platforms & Third-Party Publications.
• Manage campaign budgets, pacing, targeting, bidding strategies, and performance optimization.
• Develop audience segmentation and retargeting strategies to improve conversion performance.
• Use emerging AI and automation tools to accelerate ad copy testing, keyword research, campaign analysis, and workflow execution.
• Monitor, analyze, and optimize campaign performance using KPIs such as CPL, CAC, ROAS, CTR, conversion rate, and pipeline contribution.
• Conduct A/B and multivariate testing for ad copy, creative, landing pages, and audience targeting.
• Build campaign forecasts and performance projections.
• Present insights, recommendations, and performance updates to marketing stakeholders.

Digital Marketing Manager

General

• Installs, maintains, tests, troubleshoots, and repairs AMR equipment (Tehama, Inovonics, Next Century, Aclara and Cerenti) in the field to ensure optimum usage and quality.
• Attention to detail and accuracy to record meter data in project management software [MOSS].
• Evaluates plumbing, electric and gas needs and takes appropriate steps for installation of equipment.
• Relies on pre-established guidelines and works independently to perform the functions and duties of the position.
• Troubleshoot network related issues, including routers and phone lines.
• Intermediate competency in the functionality of Building Automation Systems, Smart Grid Electronic and HVAC controls, including software engineering and commissioning tools, DDC controllers and field devices.
• Retrofit large commercial mechanical systems and combine by integrating electronic systems within submetering systems to produce raw meter data to be accurately billed.
• Manages, implements and/or performs technical product support for equipment that has been installed; a system integration specialist.
• Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions.
• Organizes data into report formats which can be presented to internal and external clients.
• Maintain good communication with property staff, responding to questions but also passing concerns to your management or internal client service representatives.
• Collect any necessary due diligence from the client, including prior biller information and submeter information (typically needed for a retrofit project).
• Ability to follow all safe work practices including daily testing and inspection of assigned tools and equipment.