Customer Success Manager II

RealPage, Inc.

Customer Success Manager responsible for customer outcomes, retention, and growth at RealPage. Managing enterprise accounts with strategic planning and consultative partnership.

Posted 6/27/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $50 per hourWebsite

About the role

Key responsibilities & impact

Develop and execute account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value.
Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment.
Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling.
Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations.
Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets.
Serve as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiation.
Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs.

Requirements

What you’ll need

Minimum 3 years of experience in Customer Success or other revenue‑driving, customer‑facing roles, ideally within a SaaS environment.
2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities.
Proficiency with Salesforce or similar CRM platforms.
Bachelors or Masters degree preferred.
Experience managing a portfolio of ~125 upper SMB, B2B accounts with complex organizational structures.
Proven ability to own renewals and expansions, including forecasting, risk mitigation, and value‑based selling in partnership with Sales.
Strong executive presence with the ability to influence and engage senior leaders across a matrixed organization.
5+ years of experience in a SaaS environment with a strong understanding of subscription economics, customer lifecycle, and value realization.
Advanced understanding of marketing strategies, competitive landscapes, and product differentiation.
5+ years of experience partnering with Sales, Product, Marketing, and Customer Support to drive customer outcomes.
Excellent written, verbal, and interpersonal communication skills, including the ability to present to executive audiences.

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessValue-Based SellingRenewal ForecastingRisk MitigationUpsell OpportunitiesCross-Sell OpportunitiesData AnalysisSubscription EconomicsCustomer Lifecycle ManagementPortfolio Management

Soft Skills

Executive PresenceInfluencing SkillsInterpersonal CommunicationPresentation SkillsCollaborationConsultative RecommendationsRelationship BuildingNegotiation SkillsEngagement with Senior LeadersAdvocacy for Customer Needs

Certifications

Bachelor's DegreeMaster's Degree