RealPage, Inc.

AI Engineer

• Build and support AI-enabled spend agent workflows across purchasing, procurement, invoice, PO, vendor, and approval processes
• Implement agent capabilities for workflow automation, handoffs, system integrations, data validation, and operational support
• Partner with product, AI Platform, QA/Eval, Finance, Procurement, Operations, and Support teams
• Assist with monitoring, debugging, regression testing, release readiness, and post-release issue resolution
• Translate business process requirements into practical technical solutions and production-ready agent workflows
• Identify spend management patterns that can be improved through automation, reusable workflows, or platform capabilities
• Support escalations and continuous improvement for live spend agent experiences

AI Developer III

Product Manager

• Own and evolve the end-to-end AI strategy for the renter’s insurance portfolio.
• Translate the multi-year AI strategy into a sequenced, resourced portfolio of AI-driven bets.
• Define AI applications across the portfolio and measure impact on unit growth, revenue, attach, persistency, and loss ratio.
• Present the insurance AI strategy, business case, investment shape, risk register, and progress to executive leadership and the C-suite.
• Lead, coach, and grow a team of Product Managers.
• Set team OKRs, conduct performance reviews, and make compensation and promotion recommendations.
• Establish processes for roadmap prioritization, PRD quality, and go-to-market readiness.
• Own the relationship with the Lumina AI Workforce team and secure roadmap prioritization for insurance work.
• Negotiate shared OKRs with Lumina product partners and resolve roadmap conflicts.
• Maintain client connections and review behavioral, support, and survey data to identify customer needs.
• Represent resident and PMC stakeholder perspectives in executive and platform discussions.
• Own enrollment, revenue growth, churn, persistency, premium/policy economics, customer experience, and the P&L case for AI investment.
• Model unit economics and defend the business case to finance and executive leadership.
• Partner with sales leadership and product marketing on competitive narratives and battlecards.

Product Manager – Director

Consultant

• Partner with customers to understand their business goals, current processes, and success criteria.
• Translate customer needs into solution designs aligned with RealPage product capabilities.
• Support implementation discovery, configuration, and deployment activities in partnership with Engagement Management and Delivery teams.
• Help customers navigate change by supporting adoption, training readiness, and go-live preparation.
• Serve as a trusted advisor, tailoring communication to both technical and non-technical stakeholders.
• Balance multiple projects at once while maintaining strong organization and attention to detail.
• Collaborate cross-functionally with internal teams to ensure smooth, high-quality customer outcomes.

Solution Consultant I

• Define customers business requirements and current state of operations.
• Develop change management strategy to align current and future state of operations.
• Track achievements of defined requirements and adoption success.
• Develop ongoing customer partnership/trusted advisor status.
• Connect business requirements with functional capabilities of RealPage products.
• Formulate solution framework to drive a successful implementation.
• Lead presale and implementation discovery discussions with key roles of customer.
• Partner with the Engagement Management team in providing input for the larger implementation project plan.
• Plan and manage system design, partnering with internal delivery teams for execution.
• Plan and establish go-live activities relative to solution integration, including training and ongoing support.
• Contribute to team and/or department initiatives.

Solution Consultant II

Business Intelligence Analyst

• Serve as Product Owner for an Agile Scrum team, managing backlog priorities and driving execution.
• Balance customer issues, product enhancements, and technical investments to maximize business value.
• Partner closely with Engineering to understand technical constraints, prioritize work, and deliver high-quality solutions.
• Gather and analyze customer feedback, product metrics, support trends, and operational data to identify opportunities and improve product health.
• Define clear product requirements, functional expectations, and UX goals for new features and enhancements.
• Collaborate across Engineering, Design, Sales, Customer Success, Support, Compliance, and Implementation to ensure successful product delivery and adoption.
• Monitor product quality, triage production issues, and drive improvements that increase reliability, usability, and customer confidence.
• Communicate product direction, priorities, and progress with internal stakeholders, customers, and partners.

Business Intelligence Product Manager

Director

• Serve as the end-to-end architect of Oracle CPQ, including roadmap, enhancements, and governance
• Own the integration and alignment between Salesforce Opportunities and CPQ processes
• Define and drive CPQ strategy aligned with business growth and monetization models
• Own and manage the CPQ product backlog, ensuring alignment with business priorities
• Identify opportunities to incorporate AI and automation into quoting and pricing processes
• Drive adoption of Oracle Redwood UX standards within CPQ
• Act as the primary liaison between business stakeholders and technical teams
• Partner with Sales, Sales Operations, and RevOps to gather and prioritize requirements
• Translate business needs into clear user stories and functional specifications for CPQ
• Lead backlog grooming, sprint planning, and prioritization sessions
• Ensure delivered CPQ solutions meet prioritized business requirements and drive measurable outcomes
• Continuously refine processes to improve quote accuracy, speed, and scalability
• Design and implement scalable CPQ solutions, including product configuration, pricing rules, workflows, and approvals
• Ensure effective data flow and process alignment between Salesforce Opportunities and CPQ
• Incorporate AI-enabled capabilities to improve pricing accuracy, guided selling, and quote generation
• Design and optimize user experiences leveraging Oracle Redwood design principles
• Ensure best practices in CPQ architecture, performance, and maintainability
• Partner with Sales Operations, Finance, and Product teams to align CPQ capabilities with business needs
• Provide guidance on how Salesforce Opportunity structure and data should support downstream CPQ processes
• Facilitate solution design sessions focused on CPQ and quote-to-cash optimization
• Communicate technical concepts clearly to non-technical stakeholders
• Oversee CPQ system performance, data integrity, and user experience
• Continuously improve quoting processes, automation, and cycle time
• Evaluate and implement AI-driven enhancements such as pricing optimization and recommendation engines
• Establish governance, release management, and change control processes for CPQ.
• Provide production support for CPQ and related integrations
• Mentor and guide CPQ developers and administrators, including AI-enabled and Redwood-aligned practices.

CPQ Director

Network Operations

• Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment.
• Monitor support queues, alerts, incoming tickets, and active incidents to ensure work is prioritized, assigned, updated, and resolved or escalated within established service levels and operational timeframes.
• Provide frontline technical guidance to NOC agents for troubleshooting customer issues, network alerts, service degradations, outages, and recurring support problems.
• Act as the primary shift escalation point for NOC agents, reviewing complex or high-priority issues and escalating to NOC Management, Engineering, Field Operations, vendors, or other internal teams when appropriate.
• Coordinate shift-level incident response activities, including initial triage, impact assessment, customer or partner communication, ticket updates, escalation tracking, and service restoration follow-up.
• Ensure accurate and timely documentation of incidents, troubleshooting steps, customer communications, network changes, escalations, and shift handoff notes.
• Perform shift handoffs with incoming and outgoing supervisors, leads, or agents to ensure continuity of support, awareness of active incidents, pending escalations, maintenance events, and customer-impacting issues.
• Coach, mentor, and support NOC agents during the assigned shift by reinforcing standard operating procedures, troubleshooting practices, ticket quality expectations, and customer communication standards.
• Assist with onboarding and training of new NOC agents by providing hands-on guidance, process reinforcement, technical support, and feedback to NOC Management.
• Review ticket quality, queue activity, agent performance, escalation accuracy, and shift workflow to identify training needs, process gaps, recurring issues, or opportunities for operational improvement.
• Support approved maintenance activities, after-hours changes, firmware updates, circuit upgrades, and configuration changes by coordinating shift coverage, monitoring for impact, and escalating unexpected issues.
• Configure, validate, or assist with deployment support for network and service delivery hardware when needed, including switches, routers, servers, access points, NVRs, GPON OLTs, PDUs, and Dish Smartbox equipment.

Supervisor, NOC

Platform Engineer

• Define standards-based deployment patterns for responsible AI agents, reusable platform capabilities, and secure agent runtime architectures, including identity, access, and secrets management.
• Automate AI platform buildout, release standardization, environment provisioning, CI/CD, Terraform/Helm deployments, and operational runbooks.
• Operate reliable AI platform services with incident response, capacity planning, OpenTelemetry traces/logs/metrics, monitoring, rollback, and disaster recovery practices.
• Collaborate across InfoSec, CloudOps, DevOps, and platform engineering teams to create responsible agentic factory standards for guardrails, governance, secure releases, observability, and production readiness.
• Coach engineers, lead design reviews, guide implementation toward approved architecture patterns, and drive practical tradeoffs across cost, speed, reliability, and security.

Senior AI Platform Engineer

Customer Success Manager

• Manage a high-volume portfolio of established Buildium customers, balancing scaled outreach with targeted 1:1 engagement.
• Conduct customer conversations to understand evolving business objectives, operational challenges, and opportunities to increase value from Buildium.
• Design and execute lifecycle programs that re-engage customers, strengthen adoption, and support continued customer maturity.
• Identify adoption gaps, risk signals, and changes in customer needs, and take appropriate action to improve customer health and retention.
• Identify expansion opportunities and connect customers with relevant Buildium products, services, and resources.
• Analyze customer data, product usage, tenure, and engagement trends to prioritize outreach and optimize lifecycle strategies.
• Act as a strategic advisor within defined touchpoints, helping customers adopt best practices and maximize the value of their Buildium investment.
• Proactively engage customers during key lifecycle moments, including changes in product usage, business growth, organizational transitions, and renewal periods.
• Collaborate cross-functionally with Product, Marketing, Sales, Support, and other Customer Success teams to improve customer outcomes and messaging alignment.
• Share recurring customer feedback, adoption barriers, and lifecycle insights with internal stakeholders.
• Maintain accurate customer data, health indicators, and activity tracking within CRM and other systems.

Mixed Use CSM I

Account Manager

• Gain insight into customer needs through proactive communication and identifying opportunities which benefit the customer.
• Demonstrate effective communication in a variety of settings: one-on-one, small and large groups, or among diverse styles and position levels.
• Establishes and maintains effective customer relationships which foster a long-term partnership.
• Provides timely and helpful information to others across the organization.
• Acts with a clear sense of ownership.
• Responsible for overseeing client utilization, adoption, and performance of assigned product category.

Account Manager II, Product

IT Support

• Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively.
• Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance.
• Conduct remote troubleshooting for network-related problems.
• Identify access points and evaluate their functionality, including heartbeats and the number of users.
• Determine the necessity of rebooting wireless access points to resolve connection issues.
• Utilize MAC addresses to ascertain the connection status of devices.
• Resolve cable and video-related issues.
• Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller.
• Rectify video and programming problems on Dish Smart Boxes.
• Handle matters escalated from property staff.
• Perform other duties as assigned.

Help Desk Coordinator II

• Own the full customer lifecycle for a high-volume portfolio, including post-onboarding support, adoption, value realization, and retention.
• Build relationships with business owners and decision-makers to understand goals and align Buildium solutions accordingly.
• Conduct customer calls and strategic check-ins to drive engagement and deepen product usage.
• Design and execute scalable outreach programs, including email cadences and educational content.
• Monitor customer health and proactively address risks through targeted interventions.
• Identify opportunities for expansion and increased product adoption within accounts.
• Analyze customer data and trends to inform engagement strategies and prioritization.
• Collaborate cross-functionally with Product, Support, Marketing, and Sales to improve customer outcomes.
• Maintain accurate CRM records and contribute to process improvements across the team.

Customer Success Manager I, SMB

• Manage a high-volume portfolio of growth-oriented customers, balancing scaled outreach with targeted 1:1 engagement.
• Conduct customer calls to understand business objectives and align Buildium solutions to customer goals.
• Design and execute lifecycle programs that drive adoption, expansion, and customer maturity.
• Identify expansion opportunities and to drive revenue growth.
• Analyze customer data and usage trends to prioritize outreach and optimize engagement strategies.
• Act as a strategic advisor within defined touchpoints, guiding customers toward best practices and deeper product utilization.
• Collaborate cross-functionally with Product, Marketing, and Sales to improve customer outcomes and messaging alignment.
• Maintain accurate customer data and activity tracking within CRM systems.

Customer Success Manager I, Emerging Markets

Principal

• Partner with Sales on high-value, strategic opportunities by providing industry expertise, executive-level customer engagement, competitive insight, and differentiated value narratives that advance complex deals.
• Represent the voice of customers and the market by synthesizing customer feedback, competitive intelligence, industry trends, and operational challenges into actionable recommendations for internal stakeholders.
• Develop and deliver enablement programs, sales training, certifications, competitive positioning, and industry education to ensure commercial teams remain current on Smart Building technologies, market dynamics, and customer priorities.
• Represent RealPage as a recognized thought leader through conferences, webinars, customer events, industry associations, advisory boards, speaking engagements, and published content that elevates RealPage's market presence.
• Partner with Product, Customer Success, Marketing, and executive leadership to review market opportunities, customer outcomes, product adoption, competitive positioning, and strategic initiatives that support business growth.
• Influence product strategy and innovation by bringing deep industry expertise, customer perspective, competitive intelligence, and emerging market trends into roadmap discussions and investment decisions.
• Build executive relationships with customers, strategic partners, and industry organizations to validate market needs, gather feedback, support customer advisory programs, and strengthen long-term partnerships.
• Partner with Product Marketing and cross-functional teams to support successful product launches by ensuring market messaging, sales readiness, customer adoption strategies, and field enablement align with customer needs.

Industry Principal

Representative

• New sales activities include the management of prospecting, qualifying, closing.
• Follow up on implementations associated with new product and service sales.
• Generating new sales and add-on sales revenue within a given territory and/or named account listing.
• Research, identify, and tenaciously generate new opportunities weekly.
• Methodically qualify, build, and manage an accurate sales funnel.
• Strategically attack a regional territory to close new business and grow existing accounts.
• Sell our solutions with a consultative approach in a high energy environment.
• Create the ROI for your prospects.
• Maintain a high volume of activity including outbound calls, emails, & social selling.
• Skillfully deliver web based presentations while partnering with our Sales Engineers.
• Comfortably sell to VP & C-Suite executives, navigating through multiple decision makers in large complex organizations.
• Consistently outperform your quarterly and annual sales quota.
• Thrive on change while remaining highly organized, optimistic, and coachable.