Risk

• Provide risk advice and guidance to product managers and other business owners
• Apply professional judgment to solve problems and find solutions to complex business risk scenarios
• Assist product managers in evaluating regulatory, legal, operational and other risk considerations
• Help business partners develop policy requirements and design supporting processes and controls
• Provide guidance to business partners in navigating business line and Enterprise formal risk governance requirements
• Lead and participate in risk- and business-driven projects
• Collaborate with Business Risk Oversight colleagues

Senior Manager, Risk Advice

Financial Planning and Analysis

• Attract, nurture, and grow relationships with high-value personal and small business clients
• Provide proactive, professional advice and collaborate with RBC partners to help clients with their financial goals
• Handle complex personal and business needs with breadth and depth of expertise across banking, investments, and credit
• Champion digital enablement by educating clients to self-serve while leading with advice
• Make good use of technology to connect with clients virtually and face to face
• Implement effective contact and relationship building strategies to accelerate new client acquisition and retention

Financial Advisor

• Proactively uncover opportunities to match customer needs through effective communication and probing skills
• Help guide clients to available products and services offered by Direct Investing
• Work within specified performance metrics for all client communications (verbal or written)
• Uphold a professional image of RBC and RBC Direct Investing Inc. at all times
• Actively promote the capability of the RBC Direct Investing website and mobile capabilities
• Provide knowledgeable, accurate, responsive, and professional services to clients
• Understand and apply industry rules and regulations as well as RBC policies and procedures
• Accurately execute client instructions within defined authorities

Mandarin/Cantonese Investment Services Representative

Financial Crime

• Conduct Enhanced Due Diligence and report findings and recommendations to Management.
• Prioritize and conduct AML and Anti Terrorist Financing analyses.
• Investigate and conduct research to assess if a client presents a higher level of AML regulatory or reputational risk.
• Assign an appropriate risk rating to clients in accordance with RBC’s risk rating methodology.
• Prepare high quality written reports for Senior Management review.
• Collaborate with stakeholders to gather and analyze information ensuring timely escalation and adherence to policies and procedures.
• Maintain up to date knowledge, best practices, and skills sets for relevant AML, ATF, and regulatory matters.
• Update and maintain files ensuring accuracy and thoroughness.

Anti-Money Laundering Analyst

Graphics Designer

• Translate strategic brand direction into compelling visual assets across all channels
• Collaborate with marketing, product, and communications stakeholders from concept through execution
• Design and produce high-impact collateral spanning presentations, infographics, web assets, and event materials
• Contribute to our evolving design system and brand standards
• Stay current with emerging design trends, tools, and technologies
• Manage projects efficiently through established studio workflows
• Prepare design assets to production-ready standards

Graphic Designer

• support RBC Financial Crimes in AML investigations lifecycle
• reviewing client’s from an AML risk lens including a triage or the client’s risk profile and transactions
• assess the client activity against the risks that were identified and determine if the client warrants further AML investigation
• document your findings/rationale accordingly
• Conducts risk-based reviews of client relationships and transactions
• Continuously identify potential issues, conflicts, and risks.
• Analyze, mitigate and escalate where appropriate
• Accountable for timely and accurate completion of assigned workflow to mitigate risk and in support of RBC’s regulatory obligations
• Accountable and responsible for understanding and adherence to established internal procedure documents
• Actively supports and contributes to a continuous improvement approach to quality and processes
• Responsible for strict adherence to Risk and Compliance requirements for core activities
• Establishes, develops, and maintains relationships with AML FIU team members and Business Partners
• Responds to internal questions, requests and escalations (phone / email)

Senior AML Demarket Investigator

Operations

• Manage complex new account and documentation scenarios while ensuring accuracy, completeness, and alignment within the broader client onboarding and maintenance of documentation cycle
• Mitigate business and operational risk, ensure compliance, and identify opportunities for efficiency and process innovation
• Act as a subject matter expert for new account documentation requirements
• Support peers through change by sharing expertise, providing guidance on complex scenarios
• Partner with various Wealth Management Operations and business teams to drive continuous improvement
• Propose and implement enhancements to systems, workflows, documentation templates, and processes to increase efficiency and improve client experience
• Collaborate closely with internal Operation partners and business stakeholders to interpret complex client structures
• Take ownership of escalations and complex or non-standard documentation scenarios, investigating root causes, driving timely resolutions

Operations Specialist – New Accounts and Documentation

• Attract, nurture, and grow relationships with high-value personal and small business clients
• Provide clients with proactive, professional advice and collaborate with RBC partners
• Communicate effectively to uncover client needs and deliver client centric advice
• Champion digital enablement by proactively educating clients to self-serve
• Implement effective contact and relationship building strategies

Financial Advisor Intern

Project Manager

• Manage a large scale product implementation for investigations usage
• Monitor and analyze the life cycle of a project to identify problems and ensure they are appropriately resolved.
• Provide project updates on a consistent basis to executives, stakeholders and project team with escalations raised at appropriate times.
• Plan and manage projects, including scope negotiation, initiative ownership, milestones accomplishment and timelines management.
• Provide guidance to Business Analysts on working with business stakeholders to elicit and document business requirements and communicating with technology experts.
• Validate and document business, functional and non-functional requirements
• Oversee the activities of a project team and work with project personnel to ensure quality delivery within set time constraints and budget.
• Ensure delivery of solutions and services meet requirements
• Apply appropriate change management process to balance competing demands and priorities.
• Determine and convey impact of changes on budget, time and risk
• Liaise with IT teams to communicate and deliver Business Stakeholder requirements to resolve issues, implement enhancements, and complete post-implementation verification.

Senior Project Manager

Manager

• Represent the Head of Business Engagement and where required, other CAO pillar heads or the CAO in change projects/initiatives, data remediation, governance, business forums and focused working groups.
• Work with colleagues throughout the business, including the Intermediaries Channel to ensure system and process changes are implemented with due consideration of the requirements of Client Facing Teams (CFT), including the Intermediaries Channel.
• Produce CFT support material to resolve and improve data quality issues.
• Lead communication and engagement channels with CFTs, including the Intermediaries Channel working with stakeholders to provide transparency on change and data projects and provide direction where necessary.
• Work with the Head of Regions, Regional Business Managers (RBMs), Office Managers/Engagement Leads, Head of Intermediaries and direct reports to support adoption of changes to systems and business processes within the Offices and across business channels.
• Manage escalations which are either raised by the CAO team or wider business functions to conclusion.
• Represent the business in interaction with external providers, auditors, compliance, and risk teams.
• Ensuring that the Head of Business Engagement and CAO receive timely and relevant Management information and team updates for internal and external reporting purposes.

Wealth Business Engagement Senior Manager

• Develop and execute effective sales strategies to grow revenue from a portfolio of complex corporate/capital markets clients and through new client acquisitions by offering a full suite of Trade Finance solutions.
• Deliver a differentiated client experience by offering tailored solutions focused on meeting the client’s business and financial goals to grow relationships, enhance loyalty and drive innovation with our clients.
• Build trade capabilities of BFS and other colleagues through coaching, mentoring, or assisting with individual client scenarios.
• Lead the origination, structuring, negotiations, and execution of customized trade finance and working capital solutions for domestic and international commercial/corporate clients, ensuring compliance with regulatory and risk frameworks.
• Build and maintain strong client relationships, serving as trusted advisor by providing tailored advice and insights on trade and working capital finance solutions.
• Promote awareness of Trade products, strategies and competitor information amongst the Relationship Managers and other strategic business communities to generate referrals.
• Exercise due diligence with all transactions: know your client, the transaction, credit structure, risk-analysis and client strategy.
• Plan, prioritize client and market activities to win as One RBC.

Director, Trade Finance Solutions

Bilingual

• Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
• Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation
• Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Bilingual Credit Management Resolution Officer

• Responsible for the oversight of the operation and management of the Debit Card and Prepaid portfolios and Loyalty solutions for the cards business
• Responsible for the applicable product P&L including planning, setting growth objectives, and managing key revenue drivers for line of business
• Ensure debit, credit and loyalty strategy is aligned to International Cards & Merchant Services strategic priorities
• Lead development of new capabilities expanding across policy simplification, product innovation, operational efficiencies, risk appetite
• Monitor internal and external environments and identify opportunities impacting cards
• Oversee reporting on key drivers of performance and monitor impact of product initiatives
• Responsible for people leadership, employee engagement and talent management of team

Senior Manager, Debit, Prepaid and Loyalty – Card Solutions

Software Engineer

• Design and develop automation tools to streamline workflows
• Implement AI-driven solutions to enable capacity savings
• Debug and resolve complex code issues across multiple systems
• Collaborate with teams to integrate new technologies into existing infrastructure
• Mentor junior developers and lead technical initiatives
• Conduct code reviews and ensure adherence to best practices
• Evaluate emerging technologies for potential implementation
• Optimize system performance and troubleshoot technical challenges

Senior Developer

• Support the Senior Manager by providing direction and execution of core risk decisions
• Assist in the identification, confirmation, management, and approval process for on-boarding high risk clients
• Commit to ongoing professional development
• Prioritize and manage HRC EDD risk assessment workflow
• Partner with various teams to ensure HRC risk assessments are appropriately coordinated
• Manage the execution of the HRC processes (including on-boarding and periodic review)