Randoncorp

Customer Support

• Plan and execute communication with the sales network using various formats (texts, audio, video);
• Work proactively and strategically to build customer communication journeys, and implement and monitor their effectiveness;
• Plan, design, and update customer journeys, detailing stages, interactions, sentiments, channels, and the current vs. desired experience, as well as structure and monitor action plans;
• Govern the policies for which the team is responsible and ensure their application in the day-to-day operations of the areas involved;
• Collaborate with the Customer Service Center to design self-service channels that provide customers with an easy, seamless experience;
• Participate in projects and initiatives, influencing decision-making to add value from the customer's perspective.

Mid-level Customer Experience and Success Analyst

Analyst

• Evaluate the viability of credit approvals in accordance with the authorization limits defined for your scope of responsibility.
• Collect and analyze clients' economic and financial information.
• Issue credit assessments to support decision-making.
• Participate in the credit committee, presenting analysis materials and contributing to informed decisions.
• Identify and propose improvements focused on innovation and the needs of our customers.

Mid-level Credit Analyst

Operations

• Lead strategic transformation and process improvement initiatives end-to-end (diagnosis, prioritization, design, implementation and measurement of results);
• Map, analyze and redesign processes (AS-IS / TO-BE), identifying bottlenecks, risks and opportunities for improvement;
• Operate in a data-driven manner, using operational and financial indicators (KPIs) for decision-making and prioritization of initiatives;
• Identify opportunities for automation, digitization and application of artificial intelligence (AI) in business processes;
• Connect business, operations, technology and data teams to build scalable solutions;
• Influence and mobilize stakeholders across functions, ensuring alignment, engagement and sustainment of implemented changes;
• Serve as a technical reference in Operational Excellence, supporting and developing partner areas;
• Structure and evolve Operational Excellence governance, including backlog, initiative pipeline and results tracking;
• Develop and deliver training and capacity-building programs, promoting a culture of continuous improvement and transformation;
• Support the advancement of the organization’s maturity in processes, data and automation;
• Ensure sustainability of gains through definition of indicators, monitoring and action plans.

Senior Operational Excellence and Process Transformation Analyst

Systems Engineer

• Manage the handling of incidents, problems, crises, and changes, ensuring proper prioritization, communication, and follow-up until resolution.
• Investigate and diagnose incidents through log analysis, integrations, system behavior, and other available evidence.
• Identify root causes and support the implementation of corrective and preventive actions to reduce recurrence.
• Perform database queries and analyses to support incident investigation and resolution.
• Work with vendors to analyze and resolve systemic issues, monitoring deliveries and agreed service levels.
• Participate in planning and monitoring deployments and changes, following established governance processes and standards.
• Ensure proper recording of incidents, evidence, and actions taken, maintaining traceability of the handling.
• Collaborate with Business, Projects, Development, Infrastructure, and Information Security teams.
• Support the evolution of support processes by identifying opportunities for improvement, automation, and monitoring.
• Produce clear and structured communication about incidents, risks, impacts, and action plans.

Systems Support Analyst I

• Serve as the technical lead for production support of the Consortium systems.
• Conduct investigations of critical incidents and high-complexity problems involving multiple systems, integrations and vendors.
• Lead root cause analyses, defining corrective and preventive actions to reduce recurrence.
• Define and evolve support, monitoring and observability processes.
• Provide technical guidance to other analysts in diagnostics, incident response and crisis management.
• Run war rooms and handle high-criticality incidents together with business areas, technical teams and vendors.
• Perform advanced analysis of logs, integrations, APIs and databases to identify and resolve issues.
• Define contingency strategies, risk mitigation measures and operational recovery plans.
• Participate in the technical evaluation of significant changes and deployments affecting the environment.
• Identify opportunities for automation, continuous improvement and increased system reliability.
• Contribute to the development of standards, documentation and best practices for the support discipline.
• Collaborate with Architecture, Security, Infrastructure, Development and Business teams to evolve the environments.

Systems Support Analyst II

Account Executive

• Elaborar e implementar e apoiar o plano de vendas de sua região de atuação alinhado as metas definidas no Planejamento Estratégico da empresa;
• Fazer a gestão da sua região de atuação em todos os indicadores comerciais alinhado com as expectativas da sua gestão e da empresa;
• Capacitar as revendas: processos, sistemas, conhecimento comercial do produto e do mercado;
• Atuar com criatividade e foco na melhoria contínua.

Consultor Comercial

• Manage the benchmarking workflow and its traceability, ensuring the recording, documentation and sharing of the knowledge generated.
• Support the management of metrics, initiatives and continuous improvement projects.
• Manage contracts with partners and external suppliers.
• Plan and coordinate the calendar of meetings, events, institutional visits, and the hosting of partner companies.
• Prepare executive materials, comparative reports, and managerial presentations.
• Support the CSC (Shared Services Center) in participating in market research, awards, and specialized forums.
• Consolidate learnings, insights, and market trends for internal dissemination.
• Act as a focal point with organizations such as ABSC, IEG, and other strategic partners.
• Support management.

Administrative Analyst – PEX

• Apoiar a elaboração de materiais ao mercado (release de resultados, apresentações e formulários regulatórios)
• Consolidar e analisar dados das empresas do grupo, garantindo consistência nas informações divulgadas.
• Apoiar o atendimento a investidores e analistas, com qualidade e agilidade.
• Elaborar análises de mercado, indicadores financeiros e relatórios de desempenho.
• Acompanhar e analisar o orçamento da área, com reportes gerenciais.
• Apoiar o cumprimento de obrigações regulatórias junto à CVM e B3, garantindo aderência a prazos.
• Apoiar a elaboração de Comunicados ao Mercado e Fatos Relevantes.
• Atuar em parceria com Finanças, Contabilidade, Controladoria, Estratégia e ESG.
• Contribuir com iniciativas de ESG, especialmente no relatório de sustentabilidade.
• Apoiar o planejamento e execução de eventos com investidores.
• Manter o site de RI atualizado, além de apoiar traduções para o inglês.
• Realizar rotinas administrativas de RI: fornecedores, requisições de compras e controle de contratos.
• Organizar e manter atualizadas as bases de dados, documentos e relatórios da área.
• Monitorar tendências e melhores práticas de RI, propondo melhorias para a área.

Analista de Relações com Investidores Pleno

Software Engineer

• Assist in the manufacturing processes of products and components produced by Castertech;
• Prepare process monitoring reports;
• Monitor and collect information to develop performance indicators for the area of activity;
• Provide support to other engineers and analysts on tasks relevant to the area of activity;
• Support the preparation of work instructions, time studies and time analyses, audits, improvement programs and TPM (Total Productive Maintenance).

Process Engineering Intern

Engineer

• Be technically responsible for the company’s processes (machining, assembly, surface treatment, among others), focusing on quality, safety, productivity and innovation, according to strategies defined by management, representing the company before external bodies when necessary;
• Plan and execute projects for new processes and/or changes following company guidelines, proposing alternatives and ensuring the achievement of planned results;
• Define manufacturing strategies, lean layouts and ergonomics, preparing technical documentation on the production process, aiming to maximize productivity and meet safety, environmental and quality requirements;
• Implement actions related to improvement opportunities and/or problem solving, following the methodology used by the company;
• Support the preparation and updating of work method documentation for processes via the system in order to maintain process history;
• Research, develop and define new technologies such as software, machines and equipment as well as analyze and define improvements in the area’s systems to streamline processes and increase productivity;
• Provide technical and operational guidance to the work team in the processes within their area of responsibility, as well as deliver training related to work methods in production processes;
• Monitor process indicators for their area, assisting with necessary actions to achieve results defined by the company;
• Maintain contact with interface areas, checking demands and operational difficulties and exchanging information to synchronize information and contribute to process improvements;
• Propose continuous improvements in the work processes of their area of responsibility, maximizing results, reducing costs, contributing to productive efficiency and effectiveness, and informing their immediate superior for decision-making;
• Comply with company rules and procedures;
• Apply occupational health & safety and environmental procedures in production processes and/or administrative activities, implementing improvements when applicable;
• Apply the 5S method at their workstation, keeping the work environment clean, productive and organized, seeking to improve efficiency, productivity and safety in the company.

Process Engineer I – Castertech

• Support the team's system and process requests, seeking to understand how they operate and how they can be better organized.
• Assist in mapping and monitoring operational processes, helping to identify straightforward improvement opportunities.
• Monitor the team's routine, supporting control of deadlines, volumes and execution of planned activities.
• Gather information, organize data and support basic performance analyses.
• Support the development and monitoring of operational indicators and control dashboards.
• Contribute improvement ideas and action plans to increase process efficiency and quality.
• Support the development of simple solutions and automations using Microsoft ecosystem tools such as Excel, Power BI, Power Apps and Power Automate.
• Assist in preparing reports and presentations, supporting the communication of the team's results and analyses.

Junior Operations Analyst – Operational Planning

IT Support

• Technical hands-on work in routing, switching, and Wi‑Fi;
• Manage connectivity assets and enforce information security baselines;
• Act as the primary point of contact for vendors and internal teams on connectivity-related matters;
• Ensure adherence to architecture standards and technical updates of the IT physical infrastructure;
• Monitor the infrastructure environment via the NOC;
• Support IT team operations and daily routines;
• Manage vendors and oversee procurement processes;
• Map, propose and/or design processes and implement them efficiently;
• Collaborate with Projects, Infrastructure, and Security teams using agile methodologies.

Mid-level IT Infrastructure Analyst – Connectivity

Bookkeeper

• Realizar a apuração mensal de tributos, assegurando conformidade com a legislação vigente.
• Preparar, revisar e entregar obrigações acessórias dentro dos prazos legais.
• Executar conciliações contábeis garantindo integridade entre registros.
• Analisar variações, inconsistências e riscos tributários, propondo ajustes e melhorias.
• Apoiar auditorias internas e externas, fornecendo documentações e esclarecimentos técnicos.
• Acompanhar alterações na legislação tributária e avaliar impactos para a empresa.
• Atuar em processos de recuperação de créditos, compensações e revisões.
• Contribuir para a melhoria de processos, padronização e compliance tributário.

Analista Contábil, Pleno

Administrative Assistant

• Receipt, verification and posting of incoming fiscal invoices into the system.
• Verification of invoice compliance with applicable legislation.
• Verification of taxes applicable to invoices.
• Issuance of invoices.
• Preparation and submission of ancillary tax obligations.
• Customer, supplier and material master data registration/maintenance.
• Creation of purchase requisitions and purchase orders in SAP.

Administrative Assistant - Fiscal

• Organize, consolidate and analyze the company’s accounting, financial and managerial information in accordance with legal requirements, company needs and the capital markets.
• Provide information about the company to the capital markets and stakeholders (emails, one-on-one and group meetings, presentations, conferences, etc.) to strengthen and preserve the company’s credibility, trust and reputation.
• Monitor company indicators (corporate, economic, financial, accounting, stock performance, shareholder statistics) and market indicators (macroeconomic and sector indicators, competitors, bank reports about the company and its products).
• Fulfill the company’s legal obligations as a publicly traded company.