Systems Support Analyst II

Randoncorp

Analista de Sustentação de Sistemas II lidando com sistemas de Consórcio na Randon Consórcios. Atuação estratégica garantido estabilidade e evolução dos sistemas em um ambiente híbrido.

Posted 7/23/2026full-timeCaxias do Sul • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical leadership, incident management, and advanced analysis of systems, integrations, and databases. Proficient in defining support processes, risk mitigation strategies, and fostering collaboration across technical and business teams.

Highest-signal resume keywords

Technical LeadershipAdvanced SQL KnowledgeIncident ManagementRoot Cause AnalysisITIL Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Log AnalysisTroubleshootingRoot Cause InvestigationSystem IntegrationAPI KnowledgeChange ManagementOperational GovernanceCrisis ManagementRisk MitigationContinuous Improvement

Soft Skills

Analytical MindsetInvestigative SkillsInfluencing SkillsDecision-Making

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceBachelor’s Degree in Software EngineeringBachelor’s Degree in Information Systems

Industry Keywords

Production SupportHigh-Complexity SystemsMonitoring ProcessesObservability ProcessesVendor Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the technical lead for production support of the Consortium systems.
Conduct investigations of critical incidents and high-complexity problems involving multiple systems, integrations and vendors.
Lead root cause analyses, defining corrective and preventive actions to reduce recurrence.
Define and evolve support, monitoring and observability processes.
Provide technical guidance to other analysts in diagnostics, incident response and crisis management.
Run war rooms and handle high-criticality incidents together with business areas, technical teams and vendors.
Perform advanced analysis of logs, integrations, APIs and databases to identify and resolve issues.
Define contingency strategies, risk mitigation measures and operational recovery plans.
Participate in the technical evaluation of significant changes and deployments affecting the environment.
Identify opportunities for automation, continuous improvement and increased system reliability.
Contribute to the development of standards, documentation and best practices for the support discipline.
Collaborate with Architecture, Security, Infrastructure, Development and Business teams to evolve the environments.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Information Systems or related field.
Training or knowledge in ITIL methodology.
Proven experience in supporting medium- and high-complexity systems.
Experience handling critical incidents and complex problems.
Advanced SQL knowledge for analysis and diagnostics.
Experience with log analysis, troubleshooting and root cause investigation.
Knowledge of integrations, APIs, messaging and inter-system communication.
Experience working with vendors and technology partners.
Experience in change management and operational governance.
Technical leadership skills, ability to influence and make decisions in critical scenarios.
Analytical, investigative mindset with a focus on continuous improvement.

Benefits

Comp & perks

Hybrid or remote
Shift 1 - 07:12 AM to 5:00 PM