Mid-level Customer Experience and Success Analyst

Randoncorp

Analista de Sucesso do Cliente Pleno at Rands focusing on customer communication and journey mapping. Engaging in projects to enhance customer experience and satisfaction.

Posted 7/24/2026full-timeCaxias do Sul • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in planning and executing customer communication journeys, utilizing journey mapping and customer experience strategies to enhance customer satisfaction. Proficient in collaborating cross-functionally and applying customer success principles to drive effective communication and service delivery.

Highest-signal resume keywords

Customer Journey MappingCustomer Success ExperienceCommunication SkillsJourney-Mapping ToolsZendesk or Salesforce Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Journey MappingCustomer SuccessCustomer ExperienceBusiness Intelligence

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCross-Functional Collaboration

Tools & Technologies

ZendeskSalesforceJourney-Mapping Tools

Industry Keywords

Customer CommunicationCustomer Service CenterSelf-Service Channels

About the role

Key responsibilities & impact

Plan and execute communication with the sales network using various formats (texts, audio, video);
Work proactively and strategically to build customer communication journeys, and implement and monitor their effectiveness;
Plan, design, and update customer journeys, detailing stages, interactions, sentiments, channels, and the current vs. desired experience, as well as structure and monitor action plans;
Govern the policies for which the team is responsible and ensure their application in the day-to-day operations of the areas involved;
Collaborate with the Customer Service Center to design self-service channels that provide customers with an easy, seamless experience;
Participate in projects and initiatives, influencing decision-making to add value from the customer's perspective.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Communications, or related fields;
Training or knowledge in CS (Customer Success), CX (Customer Experience), or UX (User Experience);
Practical experience in Customer Success and/or Customer Experience;
Experience with customer journey mapping;
Strong verbal and written communication skills;
Ability to work cross-functionally with different teams;
Knowledge of journey-mapping tools;
Familiarity with Zendesk and/or Salesforce;
Knowledge of Business Intelligence (BI).

Benefits

Comp & perks

Health insurance
Dental plan
Life insurance
Meal voucher
Profit-sharing bonus
Private pension plan (retirement savings)
Access to a platform for language learning and professional courses/learning paths