Ramp

Technical Recruiter

• Partner closely with our Engineering leadership and hiring managers to deeply understand the requirements of the technical roles and how they fit into the organization
• Manage full-cycle recruiting for multiple, complex searches across the Engineering organization
• Support and help scale Ramp’s university recruiting efforts, including building relationships with universities, engaging with student talent, and contributing to early-career hiring strategies
• Lead the development of various recruiting strategies, with a focus on delivering innovative and scalable solutions to meet hiring needs
• Partner with our sourcing team to iterate on creative strategies for talent pipelines
• Coordinate with recruiting team members to develop our research strategy for market mapping and competitor analysis
• Manage pipeline activity, maintain data integrity, and proactively share data-centric updates with internal stakeholders
• Lead key initiatives and projects with client groups that will continuously improve and scale our recruiting operations and results
• Drive offer processes for candidates, including extending offers, negotiations, closing candidates, and generating offer letters
• Build excellent relationships with the recruiting team and engineering client groups
• Compile and analyze data and metrics to support business decisions and plans as necessary

Technical Recruiter – Engineering

Customer Support

• Support Excellence: Serve as the expert point of contact for ERP/HRIS integration escalations via chat, email, and live Zoom support.
• Advanced Troubleshooting: Resolve 85–95% of escalated sync/configuration issues without engineering intervention.
• Systems Leadership: Scope platform gaps, propose architectural fixes, and advocate for system-level improvements in collaboration with Product, Engineering, and Implementation teams.
• Documentation Ownership: Lead documentation for edge cases and systemic issues—updating playbooks, error indexes, and Guru cards.
• Enablement & Mentorship: Run enablement sessions and mentor IC5 Integration Specialists across ERP workflows and tools.
• Roadmap Input: Identify recurring customer friction and platform constraints, contributing to product discovery and tool prioritization.

Integrations Expert, Customer Experience

Manager

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
• Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
• Help us maintain an industry leading satisfaction rate with our customers
• Have the ability to grow, develop and learn in a fast-paced, start-up environment

Customer Activation Manager

Account Executive

• Drive revenue for Ramp, owning the entire sales cycle through close
• Develop strategies for closing opportunities within your assigned territory
• Leverage sales methodologies to uncover customer needs and pain points
• Articulate Ramp’s value proposition by using the appropriate sales qualification standards
• Own sales activity and monthly revenue forecasting in Salesforce
• Collaborate with product, design, and engineering teams to incorporate customer feedback

Account Executive – Commercial

Account Manager

• Set and maintain a high-performing culture and morale by managing a group of exceptional 5-8 Account Managers
• Engage frequently with key customers and become deeply embedded in customer relationships with top accounts
• Oversee the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met
• Ensure the team exceeds spend activation, product activation, retention, expansion, and customer health goals
• Report on team performance and forecast to senior leadership
• Hire and train new Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays, game film)
• Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, diving into customer call feedback, and leading enablement sessions
• Improve team output and efficiency over time by optimizing systems and processes
• Represent the Account Management team cross-functionally with leaders of other departments

Account Manager, Mid-Market

• Deeply understand how Ramp’s products work and collaborate closely with Product and Engineering to problem solve and deliver on Ramp’s objectives by leveraging third parties
• Support new product and country launches by developing an in-depth understanding of our partner offerings and mapping them to Ramp product requirements
• Own the relationship with our strategic partners, and be the “go-to” resource internally for any questions that arise from partner-supported product questions
• Develop comprehensive subject matter expertise on issuing to inform our own product roadmap around what is possible with partners
• Evangelize Ramp’s product needs to partners and shape partner roadmap for new feature development.
• Source new infrastructure partners that can be additive to Ramp’s card ecosystem; own the entire deal process, from the term sheet through the contract execution, while partnering closely with legal to ensure the most favorable outcomes for Ramp and our customers
• Negotiate amendments and renewals to contracts as the partnerships grow and evolve with changing business priorities on both Ramp and the partners
• Engage partners via product updates & QBRs and help partners stay aligned to Ramp’s long-term goals

Partnerships Manager

Product Designer

• Own product work end to end: Partner with PM and engineering to define problems, explore solution spaces, validate concepts, and ship product improvements that move key metrics. Stay involved through launch and iteration, not just handoff.
• Start in an LLM: Use tools like Claude to clarify intent, draft short PRDs, and surface risks, edge cases, and initial approaches. Use this work to align quickly with your team.
• Validate assumptions with self-serve research: Talk directly with customers, run quick tests, and use what you learn to adjust direction. Treat research as a velocity tool, not a gate.
• Prototype using AI tools: Use Cursor and Claude Code to build and iterate on flows and simple interfaces. Let AI generate code while you guide structure, behavior, and UX quality. Partner with engineers to decide what moves into the product.
• Bring work into Figma: Translate validated concepts into Figma for full state coverage, system alignment, and production readiness.
• Design for the 80 / 20: Encode judgment and complexity under the hood while keeping the default experience simple and successful for most customers.
• Contribute to patterns and culture: Share prompts, patterns, and learnings with the design org. Participate in crits and reviews that raise the bar for quality.

Financial Crime

• Review sanctions and PEP screening alerts, escalating and reporting true matches as required
• Conduct full investigation for true positive, as per internal procedures
• As needed, conduct enhanced due diligence (EDD) on higher-risk customers, entities, and counterparties
• Assist in the ongoing optimization of Ramp’s AML systems and tooling
• Support responses to bank partner requests, audits, and regulatory reporting obligations
• Identify process improvements, collaborate on implementation, and contribute to compliance procedures and training materials updates

AML Operations Analyst

Artificial Intelligence

• Deploy dozens of AI-driven automations or copilots across a focused set of non-engineering Ramp teams within 6–12 months.
• Enable hundreds of Ramp team members with >90% active usage of deployed workflows in their daily work.
• Map processes, build workflows using tools like Gumloop, n8n, Notion, Cursor, or ChatGPT plugins, and orchestrate integrations.
• Measure impact via dashboards, QA checks, and iteratively optimize based on user feedback.
• Seed an AI-native culture, coaching internal “AI champions” and embedding templates and practices into team norms.

AI Operations Specialist

• Build and nurture strong relationships across new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi-threaded relationships with decision makers at your customers
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Account Manager – Mid-Market

• Own the entire Enterprise sales cycle from prospecting through close and activation, with a focus on new logo acquisition
• Self-source pipeline through outbound prospecting, warm introductions, and strategic partnerships, with clarity on pipeline origin and conversion
• Lead complex, multi-stakeholder sales cycles involving Finance, IT, Legal, and Procurement teams
• Build and maintain strong relationships with C-suite executives, clearly articulating ROI, payback period, and business outcomes
• Collaborate cross-functionally with Solutions, SEs, CSMs, and Product teams to drive alignment and customer success
• Deliver accurate forecasting, manage 25–30 active opportunities, and consistently achieve quota
• Represent Ramp with professionalism and executive presence in customer meetings, QBRs, and boardroom settings

Account Executive – Strategic

• Build and nurture strong relationships across new and existing high-value commercial customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi-threaded relationships with decision makers at your customers
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Account Manager – Commercial

Director

• Own and lead Ramp’s full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp’s strategic goals
• Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs
• Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals
• Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp
• Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling
• Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices
• Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated

Director – Technical Consultant

Account Executive – Mid-Market

Systems Engineer

• Work alongside Finance Operations to administer key go-to-market business systems, including Salesforce, Leandata, Outreach, Gong.io, Chili Piper, ZoomInfo, Workato and Looker
• Build and deploy automation (flows), validations, and applications in Salesforce
• Implement new systems and integrations as needed
• Analyze key business requirements and systems capabilities to write specifications for systems build and run end to end implementation
• Create key reports and dashboards to track systems performance and data accuracy
• Write and maintain clear documentation on systems build and integrations with other business systems