Quorum Health

Events

• Responsible for interviewing patients via phone through inbound/outbound efforts while completing the pre-registration process.
• Responsible to comply with regulatory requirements during the pre-registration process.
• Including but not limited to completing the Medicare Secondary Payer Questionnaire.
• Responsible to educate patients on their estimated out of pocket financial responsibility.
• Collects liabilities while within the guidelines set forth by the organization.
• Responsible to escalate high dollar out of pocket accounts at risk for non-patient payment prior to services being rendered.
• Resolves patient demographic and insurance discrepancies as identified through various system tools.
• Responsible for thoroughly and accurately documenting the outcome of the patient interview while delivering excellent customer service.
• Responsible to observe privacy, safety, and security procedures, using equipment and materials properly.
• Possesses the ability to work within a remote call center environment free from distractions and background noise.
• Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.

Denial Prevention Analyst I

Collections

• Respond to inbound calls, emails, and messages regarding patient accounts, billing statements, and insurance claims.
• Place outbound calls to patients for collections.
• Review and update patient account information, including insurance coverage and demographic details.
• Coordinate with billing, coding, and collections teams to ensure accurate and timely claim submission.
• Educate patients on billing processes, payment options, and financial assistance programs.
• Document all interactions in the patient account system in compliance with HIPAA and company policies.
• Research and Process Patient Refunds.
• Recognize and consistently exhibit exceptional customer service as a critical factor in all duties performed.

Revenue Cycle Associate – Self Pay Collections

Recruitment

• Responsible for performing full cycle recruiting functions including but not limited to job understanding, candidate sourcing, social networking, phone screening, email communication, documentation, summary writing and presentation.
• Identifying candidates with the right skills to match the requirements.
• Regularly interacting with Hiring Manager to understand the openings, shifts, and all requirements.
• Make use of effective resourcing strategies, such as cold calling, ATS and job board sourcing, schools, networking, and employee referrals.
• Must have experience on full Life Cycle of Recruiting (screening resumes, interviewing, offer extension).
• Maintaining the candidate database.

Denial Prevention Analyst I

Revenue Cycle Associate – Self Pay Collections

Healthcare Clinical Contract Recruiter