Financial Assistance Specialist

Quorum Health

Financial Assistance Specialist providing Medicaid enrollment support and financial assistance services for community-based individuals. Collaborating with a team in a remote work environment.

Posted 7/21/2026full-timeRemote • California, Kentucky, Massachusetts, Nevada, New Mexico, Oregon, Tennessee, Texas, Utah, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicaid enrollment processes and financial assistance services, with a strong focus on customer service and effective communication. Maintains up-to-date knowledge of health insurance guidelines and relevant programs while ensuring compliance with federal and state regulations.

Highest-signal resume keywords

Medicaid Enrollment SupportCustomer Service ExcellenceFinancial Assistance ServicesHealth Insurance Guidelines KnowledgeEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medicaid EnrollmentCharity Care AssistanceData EntryFinancial Information VerificationTyping Proficiency

Soft Skills

Independent WorkPrioritizationMulti-taskingProfessional Communication

Tools & Technologies

Remote Call Center Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

MedicaidCharity ProgramsFinancial CounselingSocial ServicesPolicy Compliance

About the role

Key responsibilities & impact

This position provides Medicaid enrollment support and financial assistance services for community-based individuals.
Screen and assist with all steps of the Medicaid and Charity Care/Other Assistance Programs enrollment process.
Make/take phone calls related to the Medicaid and Charity Process to both patients and Medicaid state representatives.
Gather, verify, evaluate, and enter necessary social, financial, and medical information into various forms/applications.
Collaborate with on-site leadership and financial counselors to ensure timely submission of Medicaid or Charity applications based off program guidelines.
Maintain proper certification and training on federal and state level (if required).
Maintain a knowledge base of the current Medicaid/Charity/Other Assistance Programs within the state and keep up to date with ongoing changes to any policies and procedures – Federal, State, Organization.
Meet or exceed daily standards for performance, accuracy, customer service, and quality.
Performs other duties as assigned.

Requirements

What you’ll need

High School graduate or equivalent.
Previous enrollment experience in the medical field preferred.
Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.
The ability to work within a remote call center environment free from distractions and background noise.
Proficient in typing.
Ability to work independently, prioritize and multi-task.
General knowledge of health insurance guidelines.
Ability to communicate effectively and professionally in English, both verbally and in writing. Bilingual a plus.

Benefits

Comp & perks

Competitive salary and benefits package.
Opportunities for professional development and advancement.
Supportive work environment with a collaborative team.
Comprehensive healthcare coverage.
Retirement savings plan.
Paid time off and flexible scheduling options.
Student loan repayment program.