QuidelOrtho

Solutions Engineer

• Investigate, troubleshoot, and manage customer complaints and inquiries related to chemistry, equipment, and software, in accordance with internal procedures and customer requirements.
• Participate in on-call rotations.
• Maintain technical skills, knowledge of company procedures, and strong customer-facing interpersonal skills.
• Work independently and as part of a team.
• Contribute to process improvements.
• Attend meetings with subsidiaries, either on-site or via conference call.

Technical Solutions Specialist, Italian, Spanish

Director

• Lead governance of enterprise Quality IT platforms (eQMS, LIMS, data lakes, dashboards) ensuring reliability, scalability, and compliance
• Establish and maintain global data governance framework for quality, ensuring data integrity and consistency
• Define enterprise quality data strategy aligned with corporate digital strategy and regulatory expectations
• Design and deliver data packages for Management Review providing timely, actionable quality insights
• Develop tools and reporting systems for daily management of quality performance (KPIs, dashboards, leading indicators)
• Lead end-to-end analysis of quality data across the product lifecycle connecting insights to risks and opportunities
• Enable predictive and advanced analytics to detect quality signals early and guide proactive risk management
• Own Computer System Validation (CSV) process for quality systems ensuring FDA, EMA, and global regulatory compliance
• Provide governance for cybersecurity-related quality processes protecting systems and data
• Drive harmonization of metrics, dashboards, and reporting across the enterprise
• Build and lead high-performing team specializing in data analytics, IT governance, and CSV/cyber quality oversight

Director, Data Insights – Innovation

Engineer

• Commission and maintain QuidelOrtho™ analytical systems and equipment in medical laboratories in accordance with internal quality standards and regulatory requirements, contributing to consolidation and growth of the installed base.
• Support customer retention and revenue development in synergy with the sales team, in line with company commercial policy.
• Install our solutions: • Conduct pre-installation meetings for systems with laboratory staff and IT service providers.
• Perform system commissioning of QuidelOrtho™ equipment in medical laboratories within the product ranges for which you have been trained, respecting the installation schedule.
• Carry out system configuration, operational qualification and connections in accordance with contracts, audits and our specifications.
• Provide training to customers on routine operation of the systems.
• Assist customers in validating system commissioning on-site through go-live and provide enhanced support after the start of routine operation.
• Contribute to the vigilance and customer complaint management process: diagnose and identify complaints to route them to the correct department or handle them directly.
• Conduct on-site investigations in accordance with quality and regulatory procedures.
• Contribute to technical and scientific communication and information for customers (technical bulletins, regulatory affairs, product information, etc.) — intervene on-site or by phone to resolve issues related to reagents, equipment and software in accordance with the applicable vigilance process.
• Monitor the systems in your assigned territory in accordance with the regional follow-up policy, within the product ranges for which you have been trained.

Application Engineer – Southwest

Business Development Rep

• Converts competitive/new customer accounts
• Develops customer acceptance by illustrating value propositions
• Drives Clinical Laboratory instrument placements within assigned territory
• Gains entry into competitive customer accounts and develops leads

Clinical Laboratories Business Development Manager

Business Analyst

• collect, compile, analyze and provide business insights for global and local reporting
• Maintain existing reporting and meet timelines for reporting
• Create user requirements, conduct validation and build new reports to improve business outcomes
• Assess the effectiveness and accuracy of new data sources and data gathering techniques
• Create reports that evaluate the robustness of data and its effect on decision making
• Communicate information regarding data robustness and develop/implement strategic plans to improve data robustness
• Develop strong working knowledge of business processes within Field Service, the Technical Solution Center and Customer Excellence
• Develop working knowledge of Commercial, Finance and Customer Service
• Use business knowledge to assist stakeholders and managers in asking the right probing questions related to metrics, analytics and development of new reports that will support the business is achieving their goals
• Empower and support the organization to improve self serving capabilities

Senior Business Analyst

Procurement

• Report into the Global Indirect Procurement Manager
• Support global strategic procurement initiatives for indirect categories in professional services
• Build working relationships with internal stakeholders including HR, IT, Legal, Finance, R&D and Operations
• Analyze spend and market data to initiate creative ideas in cost savings for assigned categories
• Manage contract redlining, SLA development, and performance metrics establishment
• Perform sourcing activities including RFI/RFP/RFQ processes
• Develop supplier relationships and manage supplier business reviews together with key stakeholders
• Assist business partners with procurement processes such as NDA's, sourcing, and purchase order execution
• Support tail spend reduction initiatives utilizing AI-powered analytics

Global Indirect Procurement Associate

Account Manager

• Drives sales with current customers for all CL and TM products, instrumentation, and services offerings
• Meets equipment revenue targets
• Grows menu for CL and TM by setting up personal credibility and illustrating QuidelOrtho value propositions
• Maximizes customer retention rates by ensuring customer satisfaction
• Develops and executes strategic territory and account plans
• Partners with fellow QuidelOrtho sales partners to drive customer retention opportunities
• Provides prompt and accurate sales forecasts, activity, account updates, and reports via CRM system
• Represents QuidelOrtho at trade shows and professional meetings

Account Manager, Clinical Laboratory/Transfusion Medicine

• Converts competitive/new customer accounts.
• Develops customer acceptance by establishing personal accountability, illustrating QuidelOrtho value propositions, demonstrating product capabilities, and successfully managing highest probability opportunities to close.
• Drives instrument placement within assigned territory for the POC market.
• Develops and executes strategic territory plans to prioritize, pursue, and convert competitive customer accounts.
• Works with cross functional sales teams to develop and implement sales strategies for all relevant key strategic and IDN-related facilities.
• Develops and leverages relationships with key stakeholders, forms and executes customer touchpoint/call plan based on customer’s buying cycle, manages opportunities within and outside of the buying/sales cycle, leverages strategic selling framework.
• Develops and executes strategic territory plans to prioritize, pursue, and convert competitive customer accounts to meet annual quotas, KPIs and sales goals.
• Assists with transition planning for newly converted customers and contributes to smooth transition Account Managers as necessary.
• Establishes and maintains productive professional relationships with key decision-makers, influencers, and KOLs at multiple levels within targeted customers, including C-suite executives, laboratory leaders, and technical buyers.
• Develops and maintains sales forecasts, accurate account and contact information, and records of activities in the CRM system.
• Provides timely reports on field sales activity, market changes, and business development opportunities, ensuring alignment with corporate goals.
• Perform other work-related duties as assigned.

Point of Care, Molecular Business Development Manager

Product Manager

• Development of informatics portfolio informatics solutions and tools as directed by Sr Global Product Manager: Develop high impact sales tools that communicate a differentiated and compelling value proposition and the benefits to targeted customers.
• Integrate actionable competitive intelligence and positioning into Clinical Laboratories, Immunohematology and Point of Care portfolio solutions.
• Enable portfolio transition from stand-alone to integrated enabling increased lifetime customer value.
• Drive focus on product integration relative to Informatics solutions while developing product strategies around these key portfolio components.
• Develop marketing plans including market dynamics, competitive environment, customer segmentation, positioning and messaging, market potential, market share and forecast models for current products and products in development, with a key focus on Clin Lab, IH, POC & laboratory automation IT solutions.
• Partner closely with regional teams to identify and solve challenges across areas like market needs, competitive dynamics, internal policy, organization design, and alignment between service and sales teams.
• Manage product quality, supply and lifecycle prioritization by driving cross functional teams including R&D, Quality and Regulatory and Supply Chain to shape the evolution of the product portfolio.
• Partnering with global product management colleagues to create and drive the relevant menu and instrument strategy that led to sustainable near and long-term business growth.
• Monitor product performance in close collaboration with quality, compliance, and customer technical services and take lead in actions appropriate to ensure quality and availability of assigned products.
• Develop high impact sales tools that communicate a differentiated and compelling value proposition and benefits of assigned system(s), with a key focus on laboratory efficiency and effectiveness metrics.
• Develop and implement launch plans for new product introductions.
• Develop and validate new product requirements including features, software and consumables based on global customer needs, market insights and competitive frame to drive product differentiation and sales.
• Manage pre-launch beta site testing activities.

Global Product Manager, Informatics

Support Engineer

• Responsible for the direct support of customers by providing expert technical solutions for advanced assay and instrument related issues using telecommunication, chat or other emerging technologies.
• Consistently displays the ability to lead troubleshooting management on one or multiple product platforms and/or instrument types using defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence, etc.
• Communicates with both a sense of urgency and with empathy and respect to customers, peers, and business partners.
• Recognizes and understands the clinical significance of the tests performed in the laboratory using QuidelOrtho products.
• Identifies the root cause to issues reported by customers and provides appropriate solutions in a timely manner.
• Performs the daily activities of case management following global, local, and departmental policies and procedures and external regulatory agency requirements.
• Ensures thoroughness and accuracy of information provided to customers and tracks and manages open cases and case activities to ensure timeliness of remote resolution.
• May also arrange for return of product or submission of samples for internal investigation purposes.
• Responsible for data entry of all inquiries, complaints, and follow-up with customers and sales representatives in compliance with.
• Understands and complies with all current cGMP and quality system requirements as defined by management our/or outlined in standard operating procedures.
• Works both independently and collaboratively with the Technical Solutions Center team members, both locally and globally, to achieve goals.
• Actively maintains technical and procedure knowledge. Quality Focus: Supports Continuous Quality Improvement as well as customer satisfaction goals through modelling of appropriate ethical behavior in the work environment conducive to attaining goals and proper documentation of the customer interaction.
• Customer Focus: Clearly explain and present technical information to customers both within and outside of the organization.
• Works major and minor holidays Evening and/or weekend shifts, as assigned Overtime required occasionally

Technical Support Specialist 2 – Su, Th: 9:00am to 5:30pm ET

• manage the indirect category management for IT, telecom and emerging technologies
• manage a team of category managers
• oversee strategic sourcing, supplier relationships and stakeholder engagement
• serve as the North America business engagement lead
• consolidate regional spend and savings
• drive engagement across diverse business units
• lead global strategic procurement initiatives for IT, telecom and technology categories
• build strategic partnerships with internal stakeholders
• leverage AI-powered procurement tools and spend analytics platforms

Indirect Procurement Category Manager

• Direct support of customers by providing expert technical solutions for advanced assay and instrument related issues using telecommunication, chat or other emerging technologies
• Leading troubleshooting management on one or multiple product platforms and/or instrument types using defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence, etc.
• Communication with both a sense of urgency and with empathy and respect to customers, peers, and business partners
• Recognizing and understanding the clinical significance of the tests performed in the laboratory using QuidelOrtho products
• Identifying the root cause to issues reported by customers and provides appropriate solutions in a timely manner
• Performing the daily activities of case management following global, local, and departmental policies and procedures and external regulatory agency requirements
• Ensuring thoroughness and accuracy of information provided to customers and tracks and manages open cases and case activities to ensure timeliness of remote resolution
• May also arrange for return of product or submission of samples for internal investigation purposes
• Data entry of all inquiries, complaints, and follow-up with customers and sales representatives
• Understanding and complying with all current cGMP and quality system requirements as defined by management or outlined in standard operating procedures
• Working both independently and collaboratively with the Technical Solutions Center team members, both locally and globally, to achieve goals
• Active maintaining technical and procedure knowledge
• Quality Focus: Supporting Continuous Quality Improvement as well as customer satisfaction goals through modelling of appropriate ethical behavior in the work environment conducive to attaining goals and proper documentation of the customer interaction
• Customer Focus: Clear explaining and presenting technical information to customers both within and outside of the organization
• Working major and minor holidays, evening and/or weekend shifts, as assigned; overtime required occasionally
• May deliver training to peers
• May deliver product training to end-users
• Performing other work-related duties as assigned

Technical Support Specialist 2 – Tu - Sa 1:30 p.m. - 10:00 p.m ET

• If you make excellence your mission, QuidelOrtho is the right place for you and your career.
• In order to support our purpose and be part of a new transformation, we are looking for a new Technical Solutions Specialist to join our team.
• More than ever, Technical Support represents an increasing part of the offer made to the customer.
• As a member of the Technical Support Team you will have an impact on our customers providing remote support in the technical & diagnostic area, for our full range of Point of Care/Molecular, Transfusion Medicine, Clinical Laboratories medical laboratory products and automation.
• You will provide assistance and communicate with our customers via email and telephone.
• Investigate, troubleshoot, and manages customer chemistry, equipment and software complaints and inquiries in accordance with internal procedures and customers’ requirements.
• Participation to on-calls.
• Maintain technical self-competence, knowledge of company procedures, and customer-related skills.
• Work independently and as part of a team.
• Contribute to process improvements.
• Attend meetings with affiliates, on-site or via call.

Technical Solutions Specialist – Italian, Spanish

• Drive sales with current customers for all CL and TM products, instrumentation, and services within assigned territory or named accounts
• Meet equipment revenue targets and grow assay and reagent utilization
• Maximize customer retention by ensuring satisfaction, executing touchpoint/call plans, territory management, single point of contact for problem resolutions, and anticipating competitive threats
• Develop and execute strategic territory and account plans to prioritize, retain, and expand accounts
• Partner with sales partners to drive instrument and assay retention opportunities
• Develop and execute customer touchpoint/call plans; manage opportunities within and outside buying/sales cycle; leverage strategic selling framework to close opportunities
• Provide prompt and accurate sales forecasts, activity, account updates, and reports via CRM
• Manage sales pipeline from lead acquisition to contract signing
• Represent QuidelOrtho at trade shows and professional meetings
• Coordinate with Field Service, Project Management, Technical Specialists, Distribution Partners, Marketing & Commercial Enablement, and QuidelOrtho Management to ensure customer satisfaction and account strategy

• Support expansion of Informatics and Automation business and support customer retention with new Informatics solutions (Results Manager and QuidelOrtho Hub).
• Develop informatics portfolio solutions and high-impact sales tools communicating differentiated value propositions and benefits to targeted customers.
• Integrate actionable competitive intelligence and positioning into Clinical Laboratories, Immunohematology and Point of Care portfolio solutions.
• Enable portfolio transition from stand-alone to integrated offerings to increase lifetime customer value.
• Drive product integration strategies and develop marketing plans covering market dynamics, competitive environment, customer segmentation, positioning, messaging, market potential, market share and forecast models.
• Partner closely with regional teams to identify and solve market, competitive, policy, organizational design, and sales/service alignment challenges.
• Manage product quality, supply and lifecycle prioritization by driving cross-functional teams including R&D, Quality and Regulatory, and Supply Chain.
• Partner with global product management colleagues to create menu and instrument strategy for sustainable business growth.
• Monitor product performance with quality, compliance, and customer technical services and lead actions to ensure quality and availability.
• Develop and implement launch plans for new product introductions and manage pre-launch beta site testing activities.
• Develop and validate new product requirements including features, software and consumables based on global customer needs and competitive frame.

Marketing

• Develops and executes worldwide marketing plan, including market assessment, strategies and prioritization of sales and marketing tool development
• Works across QuidelOrtho’s Clinical Labs platforms, assays, automation, and informatics businesses to develop total solution strategies and commercial execution
• Partners with Marketing Communications on developing solution and product messaging and content/collateral development through launch and training
• Collaborates with regional marketing teams and sales enablement to align global marketing plans and define and track regional marketing and sales metrics
• Develops/maintains understanding of Clinical Chemistry and Immunoassay market trends and implications for customer needs
• Translates customer needs and pain points into solution-based messaging strategies
• Supports product launch strategies by providing marketing leadership for customer-focused product development and launch
• Builds relationships with key opinion leaders to understand market development needs
• Perform other work-related duties as assigned

Global Marketing Manager

Operations

• Subject matter expertise in SAP Logistics Execution, Quality Management, Production Planning and execution modules.
• Cross functional integration experience with Sales Distribution, Finance and other functions.
• Exposure to SAP Plant Maintenance, Quality Management, and Extended Warehouse Management functions is preferred.
• Triages Business challenges to Design and develop SAP Supply chain solutions through creating requirements definition documentation and functional specifications by accurately capturing business needs using advanced business processes.
• Creates Business and System Process flow diagrams to document current and future business environment, validates with the customer and aligns/informs with project stakeholders.
• Responsible for design validation, configuration, testing, implementation, end user training, functional/technical support and maintenance.
• Hands-on role to configure and maintain SAP Logistics processes supporting Process manufacturing, Inbound / Outbound Logistics execution, Shop floor Integrations, production planning/scheduling, Quality management, and Plant Maintenance.
• Work closely with project teams to ensure integrated system solutions.
• Function as key member of project teams throughout full project lifecycle (blueprinting, realization, testing, final prep, go-live, and support) including the operate phase.
• Provide guidance to the businesses on appropriate use of the SAP system and data.
• Demonstrate problem solving ability that allows for effective and timely resolution of end user tickets for system issues including but not limited to production outages, break/fix, enhancement, and end user inquiries.
• Maintain proper change control for the SAP system.
• Perform other work-related duties as assigned.

Technical Solutions Specialist, Italian, Spanish

Director, Data Insights – Innovation

Application Engineer – Southwest

Clinical Laboratories Business Development Manager

Senior Business Analyst

Global Indirect Procurement Associate

Account Manager, Clinical Laboratory/Transfusion Medicine

Point of Care, Molecular Business Development Manager

Global Product Manager, Informatics

Technical Support Specialist 2 – Su, Th: 9:00am to 5:30pm ET

Indirect Procurement Category Manager

Technical Support Specialist 2 – Tu - Sa 1:30 p.m. - 10:00 p.m ET

Technical Solutions Specialist – Italian, Spanish

Global Product Manager, Informatics

Account Manager, Clinical Laboratory/Transfusion Medicine

Global Product Manager, Informatics

Global Marketing Manager

SAP Logistics and Operations Lead