Quality Digital

Frontend Engineer

• Create low-complexity unit and integration tests, and identify opportunities for improvement;
• Monitor the health of the projects you are working on and proactively identify potential issues;
• Be knowledgeable about metrics, as well as security practices, tools, and processes;
• Break down features into smaller tasks so they can be implemented by you or others;
• Support team initiatives, leading ceremonies and forums necessary for your and the team's professional development.

Mid-Level Front-End Developer

• Mentor on testing practices, tools, and concepts; work on refactoring and support the QA team in building complex, automated test scenarios;
• Monitor project roll-out processes for the projects you are involved in and support the team in identifying and resolving issues; in critical situations, take the lead when necessary;
• Collaborate with the team to identify and remediate security vulnerabilities arising during development or otherwise, and produce documentation mapping the identified scenarios;
• Have a strong understanding of architecture models and practices and, when necessary, support the architecture team in validating and designing solutions;
• Maintain a holistic view of the project and assist the team in breaking down tasks to improve delivery efficiency;
• Track and analyze the metrics the team uses, suggest changes, and use them for planning and alignment;
• Establish ways to support the development of people and engineering teams by identifying gaps and recommending learning resources;
• Document and demonstrate solutions by producing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code;
• Ensure that the solution being built meets customers' needs and applies engineering best practices.

Senior Front-End Developer

Data Analyst

• Irá auxiliar na arquitetura de banco de dados em projetos de IA;
• Irá auxiliar na implementação e manutenção de pipelines de dados para ingestão, armazenamento e processamento de grandes volumes de dados;
• Garantirá que os dados estejam disponíveis, acessíveis e prontos para serem utilizados por cientistas de dados e outras partes interessadas dentro dos projetos de IA
• Auxiliará na prototipagem e testes de modelos de IAs Generativas para resolver problemas específicos de negócios.
• Participará das análises de logs e métricas de uso dos modelos de IA para identificar falhas, comportamentos inesperados ou oportunidades de melhoria na experiência do usuário.
• Documentará os processos, metodologias e resultados dos projetos de IA de maneira clara e acessível.
• Participará no desenho de soluções de processos de negócio utilizando IA.

Analista de IA e Dados Júnior

Support Engineer

• Registrar e gerenciar chamados, deparando-se com demandas de 1º e 2º nível;
• Prestar suporte a sistemas operacionais e instalação de softwares, Pacote Office, Redes, Impressoras e Periféricos, bem como manutenção em desktops e notebooks;
• Realizar mapeamento diretório, configuração de e-mail POP/ Exchange, Lotus Notes, configurar perfil, instalar VPN, Configuração de IP;
• Acompanhar, atender e atualizar os chamados da Base, evitando filas que possam comprometer o SLA do projeto, assim como diminuir ao máximo o número de backlog de chamados;
• Criar e atualizar base de conhecimento, procedimentos, script de atendimento e resolução de problemas no portal KCS.

Técnico de Suporte Júnior

• Responsible for providing support to users via phone, remote, or on-site assistance
• Log incidents and service requests
• Analyze and address support tickets
• Escalate tickets to resolver groups as necessary
• Handle tickets related to operating systems, software, hardware, networks, and the Microsoft Office suite
• Select, deploy, and maintain hardware and software
• Define access control and monitor installed technical resources
• Ensure compliance with client requirements (SLA / service levels)

Technical Support Analyst – Mid-Level

Marketing

• Participate in meetings with internal clients to understand briefs for communication materials;
• Interview clients to produce written case studies and video case studies;
• Create an editorial calendar;
• Produce client case studies for the website and the commercial/sales team;
• Create briefs for the designer and develop content for campaigns, presentations, and communication and marketing materials;
• Collaborate with design and marketing colleagues to ensure content is visually appealing and aligned with brand identity;
• Support the production and curation of content for events organized by the company and events the company attends;
• Coordinate with the communications agency to align requests and provide media and email marketing automation briefs;
• Review and edit texts;
• Attend events to capture video and content for social media.

Marketing Assistant – Content Focus

Business Analyst

• Manage medium-complexity digital projects in partnership with clients, building strong relationships and loyalty while ensuring high-value deliveries aligned with our clients' expectations.
• Identify and map opportunities, directing potential upselling and cross-selling to our sales team.
• Collaborate with the team to understand the impact of solutions developed for our clients and on the end user.
• Create and manage the project schedule based on sprint development.
• Monitor scope compliance in terms of deliverables and monthly hours consumption.
• Track project performance KPIs together with the client.

QA Engineer

• Map out test scenarios;
• Execute manual tests, API tests, and performance tests;
• Write documentation for test scenarios;
• Use techniques to identify and prioritize test scenarios;
• Identify non-conformities throughout the development flow;
• Assist in creating tools that streamline work and enable automated functional testing;
• Create reports with quality metrics to track the progress of the work;
• Perform integration tests, API tests, performance/load tests, and security tests.

Software Quality Analyst – Mid-level

Operations

• Daily reviews of cloud cost dashboards;
• Check consumption alerts or budget deviations;
• Prioritize daily activities based on financial impact and project deadlines;
• Monitor the progress of FinOps initiatives;
• Update schedules, risks, and dependencies;
• Validate deliverables and ensure project delivery;
• Align actions with other departments;
• Discuss opportunities for resource optimization;
• Define priorities for implementing improvements;
• Present cost metrics and savings achieved;
• Discuss budgets, spending forecasts, and explanations for variances;
• Support decisions related to technology investments;
• Monitor risks that may affect costs, timelines, and quality;
• Ensure compliance with FinOps policies and governance;
• Update sponsors and managers on project status;
• Resolve impediments and conflicts that could delay deliveries;
• Participate in meetings with cloud providers or partners;
• Evaluate commercial proposals and cost-reduction opportunities;
• Monitor contracts and financial commitments;
• Prepare executive presentations;
• Consolidate metrics for Finance;
• Lead process audit activities across the company's implemented processes;
• Act as a knowledge multiplier, providing support to peers;
• Research new technologies and processes related to the area by participating in studies to foster the development of new technical competencies;
• Requirements analysis;

Project Manager – FinOps

Full-stack Engineer

• Create low-complexity unit and integration tests, and identify opportunities to improve and add tests to existing solutions;
• Support the team in identifying issues and propose solutions;
• Monitor the health of the projects you work on and proactively identify potential points of failure;
• Apply security concepts and best practices;
• Start gaining familiarity with metrics and how to identify and translate architectural models;
• Break down features into smaller parts so they can be implemented by yourself or others;
• Support the team whenever requested;
• Support team initiatives, leading ceremonies and forums necessary for your and the group’s professional development.

Mid-Level Developer, Full-Stack, VTEX

• Required technologies (Bodyshop sheet):
• Languages: C#
• Databases: Oracle and MongoDB
• Tools: Visual Studio 2019, Azure DevOps, Appium, Android Studio (Emulator), RestSharp, Selenium WebDriver, JMeter, GIT
• Test types: Functional, Integrated, Exploratory, Security, Performance and Load
• Test automation technologies: C#, Web, API, Service, Mobile and Desktop
• Strong knowledge of testing processes and software quality to ensure the quality and usability of IT-developed products and customer satisfaction
• Create test plans that expose critical issues
• Write test cases using BDD
• Report defects (nonconformities) and suggest improvements
• Develop automated test scripts
• Create queries to retrieve test data sets
• Maintain the test automation framework
• Experience with Continuous Integration (CI) and Continuous Delivery (CD)
• Good interpersonal skills and verbal and written communication
• Act as technical support for other analysts
• Expertise with Agile and Waterfall methodologies

Senior Software Quality Analyst (QA)

Backend Engineer

• Will have an overall view of the project and support the team in breaking down tasks and understanding them to improve delivery efficiency;
• Will ensure that the solution being built meets customer needs and incorporates best practices;
• Monitor project roll-out processes and support the team in identifying and resolving issues; in critical situations, lead the team;
• Responsible for mentoring on testing practices, tools and concepts, and supporting the team in test refactoring;
• Identify and remediate security vulnerabilities or produce documentation mapping the identified scenarios;
• Be familiar with architectural patterns and practices; when required, support the architecture team in validating solution designs and translate architectures into implementable solutions during development;
• Attend team ceremonies to detect impediments or problems and assist in building action plans;
• Understand and analyze the metrics the team uses, suggest changes and use them for planning and alignment processes;
• Document and demonstrate solutions by producing documentation, flowcharts, layouts, diagrams, charts and clear code.

Senior Back-End Developer

• Will be part of a squad, providing support to the team;
• Analyze the project scope;
• Write documentation for test scenarios;
• Use techniques to identify and prioritize test scenarios;
• Create and maintain a knowledge base;
• Identify non-conformities throughout the development flow;
• Assist in creating tools that minimize execution time and enable automated functional testing;
• Publish results in reports, highlighting key goals for problem resolution.

Software Quality Analyst – Junior

• Will have an overall view of the project and will support the team in breaking down tasks and understanding them to improve delivery efficiency;
• Will ensure that the solution being built meets the clients' needs and applies best practices;
• Will monitor project roll-out processes and support the team in identifying and resolving issues, and in critical cases lead the team;
• Responsible for mentoring on testing practices, tools and concepts, and will support the team in test refactoring;
• Act in identifying and fixing security vulnerabilities or produce documentation mapping the identified scenario;
• Know architectural models and practices, and when necessary support the architecture team in validating solution designs and translate architectures into implementation during development;
• Monitor team ceremonies for any impediments or issues and support the construction of an action plan;
• Know the metrics the team uses and analyze them, suggesting changes and using them for planning and alignment processes;
• Document and demonstrate solutions by creating documentation, flowcharts, layouts, diagrams, charts and clear code.

Mid-Level Back-End Developer

• Will supervise the support teams' service delivery, leading the Service Desk team;
• Manage relationships with partners, clients and other departments related to operations;
• Map and present KPIs;
• Propose and execute action plans to resolve issues and improve quality KPIs;
• Coordinate teams based on the organization's strategies, values and guidelines, focusing on results and promoting the enhancement of the team's technical and behavioral skills;
• Propose improvements and optimizations based on market trends and new technologies;
• Coordinate N1 and N2 support teams, ensuring proper distribution of tickets and requests;
• Monitor performance indicators daily (SLA, AHT – Average Handling Time, backlog, recurrence rates, among others);
• Ensure correct prioritization of incidents and requests according to criticality and business impact;
• Validate and supervise technical support activities, ensuring quality and adherence to procedures;
• Monitor individual and team performance;
• Provide regular feedback and development plans;
• Identify technical and behavioral training needs;
• Support onboarding of new employees and continuous technical training for the team;
• Review and keep Standard Operating Procedures (SOPs) and the knowledge base up to date;
• Implement improvements in service workflows and ticket management tools;
• Ensure efficient communication between support levels (N1, N2 and N3) and other IT areas;
• Support audits and compliance reviews with internal policies and information security standards;
• Act as the technical and operational focal point with the client;
• Participate in alignment meetings and SLA review committees;
• Report metrics, deviations and corrective action plans;
• Manage work schedules, vacation planning and on-call coverage;
• Support control of overtime, operational costs and billing;
• Ensure compliance with internal and contractual policies.