Quality Digital

Software Engineer

• Develop and maintain systems, web applications, and integrations using Python and other technologies adopted by the company.
• Fix bugs and implement improvements in existing systems.
• Develop and consume REST APIs.
• Create database queries and routines to support applications.
• Participate in requirement analysis and gathering with business areas.
• Execute unit tests and support integrated testing.
• Prepare and maintain technical documentation.
• Assist the team in identifying and resolving incidents.
• Participate in agile ceremonies and project follow-up meetings.

Junior Developer

Analyst

• Log and manage tickets, handling 1st and 2nd level support requests;
• Provide support for operating systems and software installations, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops;
• Perform directory mapping, configure email (POP/Exchange), Lotus Notes, set up user profiles, install VPN, manage Active Directory, and configure IP settings;
• Monitor, respond to, and update tickets in the ticketing system, preventing queues that could jeopardize project SLAs and minimizing ticket backlog;
• Create and update knowledge base articles, procedures, support scripts, and troubleshooting documentation in the KCS portal.

Senior Infrastructure Analyst

• Execute and validate calculation procedures related to payroll, labor charges and social security contributions;
• Submit annual fiscal and labor obligations;
• Analyze payroll reports and provisions, including the 13th salary (annual 13th-month pay);
• Configure payroll events in the payroll system and perform annual table updates;
• Evaluate and propose improvements for the area, including process automation;
• Support and act in labor proceedings as the company representative, as well as in inspections and audits;
• Analyze and provide management reports for leadership, audits and inspections;
• Advise company leadership on matters related to labor legislation;
• Responsible for monitoring HR processes such as payroll and charges (and reporting results to Controllership), hiring, termination, timekeeping and hour bank, leaves of absence, benefits, vacations, and payroll for employees abroad;
• Responsible for controlling and updating information on collective bargaining agreements with unions, and union relations tasks such as data collection and spreadsheet preparation;
• Responsible for responding to employee inquiries regarding HR/Payroll matters;
• Provide support and follow-up to leadership on people strategy and guidance to managers;
• Monitor existing automated processes in the area, identify issues and work on solutions;
• Manage schedules, requests and follow-up for system database updates (Senior and Production);
• Support the evaluation of vendors for the company's benefits offerings.

Senior HR/Payroll Analyst

Full-stack Engineer

• Will work on a procurement project whose main scope is the development of a new product related to the purchase of materials and services
• Lead requirement-gathering meetings with users
• Specify functional and technical requirements
• Design architectural solutions for the systems
• Create relational data models
• Implement functional and non-functional requirements
• Deploy new systems
• Ensure that developed applications are consistent with the agreed architecture, guaranteeing code quality, performance, and security
• Contribute to the development of new concepts and improve existing techniques to keep the company using the best possible technology
• Propose development approaches that both increase developer productivity and improve the quality of the application to be developed
• Serve as a point of reference for less-experienced professionals and provide regular training to developers

Senior Full-Stack Developer

QA Engineer

• A proactive and organized professional.
• Required technologies (Bodyshop sheet):
• Languages: C#;
• Databases: Oracle and MongoDB;
• Tools: Visual Studio 2019, Azure DevOps, Appium, Android Studio (Emulator), RestSharp, Selenium WebDriver, JMeter, Git;
• Types of Tests: Functional, Integrated, Exploratory, Security, Performance and Load;
• Test Automation Technologies: C#, Web, API, Service, Mobile and Desktop;
• Solid knowledge of testing processes and software quality to ensure the quality and usability of IT-developed products and customer satisfaction;
• Create test plans that expose critical issues;
• Write test cases in BDD;
• Report defects (nonconformities) and suggest improvements;
• Develop automated test scripts;
• Create queries to retrieve large sets of test data;
• Maintain the test automation framework;
• Experience with Continuous Integration (CI) and Continuous Delivery (CD);
• Good interpersonal skills and verbal and written communication;
• Act as technical support for other analysts;
• Expertise with Agile and Waterfall methodologies;
• Strong teamwork skills, interpersonal relationships, and verbal and written communication;
• Having certifications in Testing is a plus: CTFL (Foundation Level) and CTFL-AT (Certified Tester Foundation Level - Agile Tester).

Software Quality Analyst – Senior

Support Engineer

• Registrar e gerenciar chamados, deparando-se com demandas de 1º e 2º nível;
• Prestar suporte a sistemas operacionais e instalação de softwares, Pacote Office, Redes, Impressoras e Periféricos, bem como manutenção em desktops e notebooks;
• Realizar mapeamento diretório, configuração de e-mail POP/ Exchange, Lotus Notes, configurar perfil, instalar VPN, Configuração de IP;
• Acompanhar, atender e atualizar os chamados da Base, evitando filas que possam comprometer o SLA do projeto, assim como diminuir ao máximo o número de backlog de chamados;
• Criar e atualizar base de conhecimento, procedimentos, script de atendimento e resolução de problemas no portal KCS.

Técnico de Suporte Júnior

• Map, document and maintain functional, technical and exploratory test scenarios (main flows, alternatives and exceptions);
• Execute manual, API, integration, performance/load and security tests;
• Actively participate in refinements and agile ceremonies, ensuring quality from the start of development;
• Create tools and scripts to support automation and reduce operational effort;
• Identify nonconformities throughout the development flow;
• Generate bug reports and quality metrics for continuous monitoring;
• Contribute to the evolution of QA processes and the team’s quality culture.

Mid-level Software Quality Analyst

• O analista de mídia será responsável por realizar o planejamento, criação e execução de campanhas de mídia (definição de objetivos, formatos e segmentação, oportunidades), visando o objetivo do cliente;
• Realizar controle de orçamento das campanhas, buscando otimizações para atingir o investimento proposto e também a meta do cliente;
• Fazer a gestão e relacionamento com os canais de mídia, participar de reuniões com os veículos e sugerir novas soluções quando necessário;
• Criar e atualizar relatórios diários, semanais ou mensais de resultados de campanhas;
• Fazer análises dos resultados das campanhas, visando atingir a meta de receita e rentabilidade das contas;
• Trabalhar com os demais times de performance, como SEO, CRO, CRM e Planejamento para trazer estratégias inovadoras e integradas para o cliente;
• Condução de reuniões técnicas com o cliente para demonstração de ações, interpretação de resultados e planejamentos.

Analista de Mídia Pleno

Project Manager

• Primarily remote; availability for short trips within the interior of São Paulo and Paraná.
• Excellent knowledge of project management and people management, with a proven track record of delivering projects to production, focused on quality, cost and deadlines.
• Responsible for the delivery of two store automation projects, overseeing team activities, resolving conflicts, reporting progress and ensuring the quality of the delivery.
• Strong skills in project management, spreadsheets and presentations; people skills for conflict resolution and negotiation; and a drive for delivery.
• Prepare reports, monitor corrective and preventive actions to address non-conformities, and participate in improvement projects.
• Monitor business process performance, identifying and assessing non-conformities and their impacts on processes and customers.
• Draft or review documents and records related to business needs.
• Translate business needs into backlog items for the development team.
• Act as a knowledge multiplier, providing technical support to peers.
• Requirements analysis.
• It is a strong advantage if you can attend the client’s office in São Paulo for alignments, meetings and reporting.

• Mentor the team on testing practices, tools, and concepts, participate in refactoring, and support QA in building complex automated test scenarios
• Oversee project roll-out processes, identify and resolve issues, and, in critical situations, take the lead to guide the team
• Identify security vulnerabilities arising from the development process (or otherwise), support remediation efforts, and produce documentation mapping the identified issues
• Have a solid understanding of architectural models and best practices, and support the architecture team when needed in validating and designing solutions
• Maintain a holistic view of the project and help the team break down tasks and ensure clear understanding to improve delivery efficiency
• Monitor and analyze team metrics, suggesting changes to planning and alignment processes
• Document and demonstrate solutions by producing documentation, flowcharts, layouts, diagrams, charts, code comments, and clean, readable code
• Ensure that the solution being developed meets client needs and follows best practices

Senior Developer – Full-Stack

• Create low-complexity unit and integration tests, and identify opportunities to improve and add tests to previously developed solutions;
• Support the team in identifying issues and propose solutions;
• Monitor the health of the projects you are working on and proactively identify potential failure points;
• Apply security principles and best practices;
• Begin learning about metrics and how to identify and translate architectural models;
• Understand features and break them down into smaller tasks so they can be implemented by yourself or others;
• Support the team whenever requested;
• Support team initiatives, leading ceremonies and forums that contribute to your and the group's professional development.

Mid-level Developer – Full-Stack

• Classify, validate, and route leads according to the company's established criteria
• Contact customers to conduct satisfaction surveys and follow up on the customer experience
• Record information, incidents, and feedback in the system, ensuring data is organized and up to date
• Provide user support via phone, remote access, or in-person assistance when necessary
• Monitor satisfaction, quality, and performance metrics for support interactions
• Collect and analyze customer experience data to identify opportunities for improvement
• Assist in designing and implementing satisfaction surveys and communication materials
• Map, review, and propose improvements to internal processes related to customer experience
• Participate in continuous improvement projects to help increase customer engagement and satisfaction
• Escalate issues to the appropriate teams when necessary, ensuring proper resolution of tickets.

Technical Support Analyst – Mid-level

Data Analyst

• Ability to articulate and communicate with clients for interactions and to understand requirements;
• Will perform data collection and analysis;
• Will implement data extraction and processing routines using programming languages and proprietary data-processing tools;
• Will generate insights to support strategic, data-driven decision making;
• Will make data understandable and actionable for diverse audiences, including analysts, stakeholders, and executive management.

Mid-level Data Analyst

• Project management for fixed-scope projects and staff augmentation (bodyshop);
• External project cadence meetings with client executives;
• Internal cadence meetings with specialist leaders;
• Operational management of activities related to status control and the closing cycles for deliverables and hours;
• Prepare reports and monitor corrective and preventive actions to address nonconformities;
• Monitor business process performance, identifying and evaluating nonconformities and their impacts on processes and the client;
• Perform follow-up and validation of deliverables and implemented corrective/preventive actions;
• Coordinate technical action plans;
• Manage and analyze the quality of deliverables;
• Requirements analysis;
• Management and oversight grounded in strong communication;
• Management based on the ability to inspire and lead;
• Strong understanding of conflict management and critical demand prioritization

• Provide telephone support to the company's cooperative members, analyze and handle tickets using ITSM tools, and deliver technical support for the company's systems.
• Log and manage tickets, addressing 1st- and 2nd-level issues.
• Support operating systems and install software, including Office 365; provide support for printers and peripherals; perform maintenance on desktops and notebooks.
• Perform directory mapping, reset/unlock logins, configure profiles, install VPNs, configure IP settings, and support the company's applications.
• Monitor, respond to, and update tickets in the queue to prevent SLA breaches and minimize ticket backlog.
• Create and update knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal.

Junior Developer

Senior Infrastructure Analyst

Senior HR/Payroll Analyst

Senior Full-Stack Developer

Software Quality Analyst – Senior

Técnico de Suporte Júnior

Mid-level Software Quality Analyst

Analista de Mídia Pleno

Project Manager

Senior Developer – Full-Stack

Mid-level Developer – Full-Stack

Technical Support Analyst – Mid-level

Mid-level Data Analyst

Project Manager

Level 1 Technical Support Technician – Junior