Quality Digital

Support Engineer

• Provide telephone support to the company’s cooperative members, analyze and handle tickets via ITSM tools, and deliver technical support for the company’s systems.
• Log and manage tickets, addressing both Level 1 and Level 2 requests.
• Provide support for operating systems and software installation, Microsoft Office 365, printers and peripherals, as well as maintenance of desktops and laptops.
• Perform directory mapping (network drives), reset/unlock logins, configure user profiles, install VPN, configure IP settings, and support the company’s systems.
• Monitor, respond to, and update tickets in the queue to prevent backlogs that could compromise the project SLA, and minimize the number of outstanding tickets.
• Create and update the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal.

Level 1 Support Technician – Junior

Analyst

• Desenvolverá testes automatizados, funcionais, testes visuais, testes de performance e carga e testes de API;
• Dará suporte ao time de qualidade;
• Fará a criação de relatórios com métricas de qualidade para acompanhamento da evolução do trabalho;
• Executará testes de integração, teste de API, teste de performance/carga e testes de segurança;
• Fornecerá suporte ao time de desenvolvimento.

Analista de Qualidade – Automação Pleno

• Provide remote and telephone technical support to enterprise clients;
• Respond to and resolve technical incidents and service requests, ensuring SLA compliance;
• Open, analyze, follow up on, and close tickets in ticketing systems;
• Perform network and connectivity troubleshooting, from basic to advanced levels;
• Monitor networks and services using management tools (e.g., Zabbix, Grafana, etc.);
• Identify faults, degradations, and emergency situations, taking preventive and corrective action;
• Guide and support field technicians in installation, maintenance, and repair activities;
• Escalate tickets to N2/N3 teams, vendors, or manufacturers as necessary;
• Work collaboratively with internal teams (NOC, engineering, operations, project teams, vendors);
• Clearly and accurately document diagnostics, actions, and technical evidence in tickets;
• Work with multiple technologies and products, including satellite links and terrestrial links.

Junior Technical Support Analyst

• Receive, classify, log, handle, resolve, and, when not possible, escalate incidents/tickets and service requests to the appropriate support level
• Record details in the ITSM tool to ensure tickets are routed to the correct team
• Advise users on current processes, policies, and procedures
• Update the requester on the progress of their incident/ticket, providing clarifications, guidance, and information
• Perform software configuration and maintenance

Service Desk Analyst (Mid-level)

Designer

• Apoiar o desenvolvimento e a execução de conceitos visuais para campanhas, ações de marketing e comunicação institucional;
• Criar e desdobrar peças gráficas para diferentes canais (digital, apresentações, redes sociais, landing pages, materiais comerciais e eventos);
• Garantir consistência visual da marca conforme brandbook e diretrizes estabelecidas;
• Colaborar com o time de conteúdo e marketing na tradução de conceitos estratégicos em soluções visuais;
• Apoiar na criação de key visuals (KVs), layouts e identidades visuais para campanhas e iniciativas especiais;
• Contribuir com referências visuais, tendências de design e boas práticas de mercado;
• Apoiar revisões, ajustes e melhorias contínuas nas peças visuais produzidas;
• Interagir com fornecedores e parceiros criativos, quando necessário, sob orientação da liderança.

Data Analyst

• Will perform data collection and analysis;
• Will develop data visualizations using charts, dashboards, and visual reports with tools such as Power BI and Excel, to facilitate stakeholders' understanding of the data;
• Will generate insights for strategic, data-driven decision-making;
• Will make data understandable and actionable for various audiences, including analysts, stakeholders, and executive management.

Junior Data Analyst

• Provide areas with the necessary inputs to develop action plans and follow up to ensure satisfaction and attainment of the established compliance requirements;
• Establish and promote a Quality and Process culture within the company;
• Implement internal control tools, continuous improvement practices and PDCA across operations;
• Design workflows, processes and procedures using market-standard tools (Visio, Bizagi and others);
• Report any non-conformities in the implemented processes;
• Participate in meetings and trainings; deliver management presentations;
• Work on innovation projects aimed at continuous improvement and learning;
• Create and maintain indicators (KPIs), proposing automation plans via BI technologies;
• Provide support to internal and external clients, handling remote or in-person service across varying levels of complexity;
• Manage quality in the operations under your responsibility.