Quality Digital

Analyst

• Provide areas with the necessary inputs to develop action plans and follow up to ensure satisfaction and attainment of the established compliance requirements;
• Establish and promote a Quality and Process culture within the company;
• Implement internal control tools, continuous improvement practices and PDCA across operations;
• Design workflows, processes and procedures using market-standard tools (Visio, Bizagi and others);
• Report any non-conformities in the implemented processes;
• Participate in meetings and trainings; deliver management presentations;
• Work on innovation projects aimed at continuous improvement and learning;
• Create and maintain indicators (KPIs), proposing automation plans via BI technologies;
• Provide support to internal and external clients, handling remote or in-person service across varying levels of complexity;
• Manage quality in the operations under your responsibility.

Senior Quality and Process Analyst

Data Engineer

• Prestar suporte técnico para problemas relacionados a dados em ambientes SQL Server e pipelines de dados baseados em Azure;
• Escrever, otimizar e solucionar problemas em consultas SQL / T-SQL, views e stored procedures;
• Monitorar e dar suporte a ambientes Microsoft SQL Server (integridade dos dados, performance e disponibilidade);
• Dar suporte e resolver problemas em pipelines e integrações de dados no Azure Data Factory (ADF);
• Realizar análises e validações de dados para identificar anomalias, inconsistências ou problemas de qualidade;
• Apoiar a resolução de incidentes, análise de causa raiz (RCA) e documentação;
• Colaborar com engenheiros de dados, analistas e stakeholders para atender demandas de relatórios e analítico.

Engenheiro de Dados

Business Intelligence Developer

• Desenvolver e manter um modelo semântico centralizado no Power BI, com navegação hierárquica do nível executivo até o nível regional;
• Implementar boas práticas de modelagem de dados e otimização de performance;
• Garantir escalabilidade para rollout global;
• Integrar fontes de dados automatizadas (ex.: ServiceNow, Azure DevOps, Financeiro, RH, Segurança);
• Implementar coleta de métricas via Power Apps ou Forms quando a automação direta não estiver disponível;
• Configurar agendamentos de atualização (refresh) e monitoramento;
• Desenvolver dashboards estritamente conforme os layouts e padrões aprovados pelo Escritório do CIO;
• Implementar tendências versus metas, limites (thresholds) e anotações;
• Implementar RLS (Row-Level Security), validações de qualidade de dados e documentação técnica;
• Apoiar UAT (User Acceptance Testing) e resolver issues técnicos;
• Apoiar pilotos e o rollout global sob a perspectiva técnica;
• Realizar transferência de conhecimento para as equipes internas.

Power BI Analyst

AI Engineer

• Desenvolver e implementar soluções de inteligência artificial, com criação de agentes e modelo de RAG;
• Atuar na estruturação de uma arquitetura sistêmica e de dados que potencialize a utilização dos recursos disponíveis;
• Prover insights sobre formas de melhorias de processos e visões atuais dos projetos já em andamento;
• Sugerir aplicação de modelos estatísticos e outras formas de refinamento e objetivação dos resultados;
• Otimizar modelos de IA buscando aprimoramento de desempenho e aumento de eficiência;
• Garantir os desdobramentos das estratégias de negócios em execução tático-operacional e identificar visões sobre os negócios a partir de cruzamento de dados gerando novos insights;

Engenheiro de IA Pleno

Business Analyst

• Atenderá projetos de implantação ou migração de ecommerce e/ou contas em fase de evolução técnica;
• Atuará com Growth (mídia, seo, CRO, CRM etc);
• Será ponto focal do cliente no dia a dia;
• Conduzirá reuniões para alinhamento e status report;
• Coletará briefings;
• Fará os devidos registros dessas interações em nossos controles internos (Confluence/JIRA).

Analista de Negócios e Produtos Sr

QA Engineer

• Required technologies (Bodyshop sheet):
• Languages: C#;
• Databases: Oracle and MongoDB;
• Tools: Visual Studio 2019, Azure DevOps, Appium, Android Studio (Emulator), RestSharp, Selenium WebDriver, JMeter, Git;
• Types of Tests: Functional, Integration, Exploratory, Security, Performance and Load;
• Technologies for Test Automation: Web, API, Service, Mobile and Desktop;
• Strong knowledge of testing processes and software quality to ensure the quality and usability of IT-developed products and customer satisfaction;
• Create test plans that surface critical issues;
• Write test cases in BDD;
• Report defects (non-conformities) and suggest improvements;
• Develop automated test scripts;
• Write queries to retrieve test data sets;
• Maintain the test automation framework;
• Experience with Continuous Integration (CI) and Continuous Delivery (CD);
• Good interpersonal skills and verbal and written communication;
• Provide technical support to other analysts;
• Expertise with Agile and Waterfall methodologies;
• Certifications in testing are a plus: CTFL (Foundation Level) and CTFL-AT (Certified Tester Foundation Level - Agile Tester).

Senior Software Quality Analyst (QA)

Frontend Engineer

• Will work on a team that serves a client in Europe, communicating in English during project interactions;
• Will have a holistic view of the project and will support the team in breaking down tasks and understanding them to improve delivery efficiency;
• Will ensure that the solution being built meets the clients' needs and follows best practices;
• Will monitor project roll-out processes and support the team in identifying and resolving issues, and in critical situations lead the team;
• Responsible for mentoring on testing practices, tools and concepts, and supporting the team in test refactoring;
• Will identify and remediate security vulnerabilities or produce documentation mapping the identified scenarios;
• Familiar with architectural models and practices; when necessary, will support the architecture team in validating solution designs and translating architectures into implementation during development;
• Will participate in team ceremonies to detect impediments or issues and support the creation of action plans;
• Will know and analyze the metrics the team uses, suggesting changes and using them for planning and alignment processes;
• Will document and demonstrate solutions by producing documentation, flowcharts, layouts, diagrams, charts and clean code.

Mid-level Developer – Front-End, Angular

Backend Engineer

• With support, maintain the established standards for the codebase where you are working;
• Work on resolving technical problems using algorithms;
• Seek to identify bugs, determine the root cause of issues and implement solutions;
• Have knowledge of testing, metrics, as well as security practices, tools and processes;
• Support the team whenever requested;
• Participate in ceremonies and forums required for your professional development and that of the group.

Mid-Level Back-End Java Developer

Administrative Assistant

• Manage technical documentation and reports.
• Organize meetings and maintain up-to-date calendars.
• Assist in the management of IT contracts and vendors.
• Monitor and control inventory of hardware and software.
• Assist with procurement of new equipment and services.
• Respond to employee requests and IT-related inquiries.
• Assist in resolving basic technical issues.
• Keep records of IT processes and procedures up to date.
• Create and update user manuals and technical documentation.

Support Engineer

• Provide remote and telephone technical support to Enterprise clients;
• Receive and handle incidents and technical requests, ensuring SLA compliance;
• Open, analyze, follow up on, and close tickets in ticketing systems;
• Perform network and connectivity troubleshooting, from basic to advanced levels;
• Monitor the network and services using management tools (e.g., Zabbix, Grafana, etc.);
• Identify failures, degradations, and emergency situations, acting preventively and correctively;
• Guide and support field technicians with installation, maintenance, and repair activities;
• Escalate tickets to N2, N3, vendors, or manufacturers when necessary;
• Work collaboratively with internal areas (NOC, engineering, operations, projects, vendors);
• Record clear and accurate diagnostics, actions, and technical evidence in tickets;
• Work with multiple technologies and products, including satellite links and terrestrial links.

Junior Technical Support Analyst

DevOps Engineer

• Platform administration
• Collaboration platform administration (e.g., SharePoint)
• Integration and messaging platform administration (e.g., Konga, RabbitMQ, Kafka)
• BI platform administration (e.g., Tableau)
• Coordinate and execute platform update processes
• Implement update routines and hotfixes for platforms (e.g., SharePoint)
• Manage storage for collaboration platforms and application servers (e.g., SharePoint, File Server)
• Containerization platform administration (OpenShift, Docker)
• Administration and operation of cloud services (e.g., AWS, Google Cloud, Azure)
• Configure environments following secure architecture practices
• Grant production access to other teams when necessary, with approval
• Implement and uphold governance, architecture and ALM group definitions
• Maintain environments that support the client’s business solutions
• Establish and validate machine templates in coordination with infrastructure
• Administration of digital certificates and platform tokens
• Support environment topology
• Credential management for environments
• Sanitation/cleanup of development and test environments
• Capacity analysis for system environments
• Support system deployments
• Performance analysis and tuning of server systems
• Administration, operation and support of Azure DevOps and Jenkins
• Automate build and deploy pipelines
• Support the creation and maintenance of CI/CD pipelines
• Provide templates for pipeline creation
• Test automation
• Promote a DevOps culture
• Support QA tools (e.g., Sonar)
• Define the design of production environments for applications
• Environment management and inventory
• Define and implement configuration standards for application servers (e.g., security configuration, directories)
• Support change management processes for system environments
• Administration and operation of monitoring tools (e.g., AppDynamics, Grafana, Elasticsearch)
• Create monitoring mechanisms
• Evaluate and enable tools for problem investigation
• Monitor user experience for critical applications
• Map issues and define remediation actions
• Promote automation for problem resolution
• Promote monitoring for mobile solutions
• Define monitoring and telemetry (APM) parameters for system environments
• Implement automation mechanisms that speed up maintenance processes
• Automate infrastructure installation and configuration processes
• Develop and support automation scripts for configuring server and system environments
• Administration and operation of Terraform, Ansible and support for CloudFormation
• Training for the service desk
• Ensure training, environment documentation and installation manuals
• Perform preventive and corrective activities in operation and support of enterprise applications
• Investigate root causes of problems
• Anticipate potential infrastructure issues
• Participate in investigations of infrastructure-related problems
• Performance analysis for platforms and systems
• Analysis of platform and system degradation

Mid-level Developer Analyst – DevOps

• Log and manage tickets, handling 1st and 2nd level support requests;
• Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops;
• Perform directory mapping, configure email (POP/Exchange, Lotus Notes), set up user profiles, install VPN, manage Active Directory, and configure IP settings;
• Monitor, respond to, and update tickets in the ticketing system to prevent queues that could impact project SLA and minimize ticket backlog as much as possible;
• Create and maintain knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal.

Mid-level Technical Support Technician

• Will work on a team supporting a client in Europe, communicating in English during project interactions;
• Will have a holistic view of the project and will support the team in breaking down tasks and understanding them to improve delivery efficiency;
• Will ensure that the solution being built meets client needs and incorporates best practices;
• Will monitor project roll-out processes and support the team in identifying and resolving issues, and in critical situations lead the team;
• Responsible for mentoring the team on testing practices, tools, and concepts, and supporting test refactoring;
• Will identify and remediate security issues or produce documentation mapping the identified scenario;
• Familiar with architectural models and practices; when needed, will support the architecture team in validating solution designs and translating architectures into development implementations;
• Will attend team ceremonies to detect impediments or problems and support the creation of action plans;
• Familiar with the metrics the team uses and will analyze them, suggesting changes and using them for planning and alignment;
• Will document and demonstrate solutions, producing documentation, flowcharts, layouts, diagrams, charts, and clear code.

Senior Front-End Developer – Angular

• Criação de planos de testes que exponham problemas graves;
• Escrever casos de testes em BDD;
• Reportar defeitos (inconformidades) e sugerir melhorias.
• Desenvolver scripts de testes automatizados;
• Elaborar consultas para busca de massa de dados de testes;
• Manter e sugerir melhorias no framework de automação de testes;
• Atuar como apoio técnico a outros analistas;
• Liderar pequenas equipes;
• Gerenciar pequenos projetos;

Senior Analyst de Testes

Full-stack Engineer

• A proactive professional who helps the team identify technical improvement opportunities to work on highly complex e‑commerce projects.
• The professional will be responsible for technically leading platform migrations and evolutions, working on both the construction of high-performance interfaces and robust back-end integrations.
• Mentor on testing practices, tools and concepts, perform refactoring and support the QA team in building complex, automated test scenarios.
• Oversee project roll-out processes and handle issue identification and resolution; in critical situations, understand when it is necessary to lead the team.
• Identify security vulnerabilities that may arise (or arise independently) during development and support their remediation; produce documentation mapping the identified scenarios.
• Be well-versed in architectural models and practices and, when necessary, assist the architecture team in validating and designing solutions.
• Maintain an overall view of the project and support the team in breaking down tasks and clarifying requirements to improve delivery efficiency.
• Monitor the metrics the team uses, analyze them and suggest changes to planning processes and alignment activities.
• Document and demonstrate solutions by producing documentation, flowcharts, layouts, diagrams, charts, code comments and clean, readable code.
• Ensure that the solution being built meets customer needs and applies industry best practices.