Technical Support Analyst – Mid-Level

Quality Digital

Technical Support Analyst responsible for supporting users with IT needs. Engaging in troubleshooting and system maintenance while ensuring service level agreements are met.

Posted 7/21/2026full-timeSumaré • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge in Windows, Active Directory, and Computer Networking and Security, while providing effective user support and ensuring compliance with service level agreements. Proficient in troubleshooting, debugging, and managing technical resources.

Highest-signal resume keywords

Advanced Knowledge Of WindowsActive DirectoryComputer Networking And SecurityDebugging And TroubleshootingCertificate Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ClusteringNetwork Load BalancingTerminal ServicesRemote Desktop ServicesIncident LoggingService Request ManagementTechnical Resource MonitoringAccess Control Definition

Soft Skills

User SupportProblem SolvingCommunication

Tools & Technologies

Microsoft Office Suite

Industry Keywords

SLAService Levels

About the role

Key responsibilities & impact

Responsible for providing support to users via phone, remote, or on-site assistance
Log incidents and service requests
Analyze and address support tickets
Escalate tickets to resolver groups as necessary
Handle tickets related to operating systems, software, hardware, networks, and the Microsoft Office suite
Select, deploy, and maintain hardware and software
Define access control and monitor installed technical resources
Ensure compliance with client requirements (SLA / service levels)

Requirements

What you’ll need

Advanced knowledge of Windows
Active Directory
Certificate Services
Clustering and NLB (Network Load Balancing)
Terminal Services / Remote Desktop Services
Computer Networking and Security
Debugging and Troubleshooting

Benefits

Comp & perks

Meal and/or grocery allowance for food and meals 🍴
Health and dental insurance for you and your family** 💙
Discounts at partner pharmacies for medications** 💊
Childcare assistance according to current policy** 🍼
Partnership with SESC for a variety of cultural and leisure programs** ✈
Partnerships to support language studies, technology training and online course platforms** 📚
Payroll-deductible loans with attractive rates + financial education program 💰
Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨‍💻
Employee referral program with potential rewards and bonuses 🎁
Group life insurance ⛑