Quadient

Support Engineer

• Deliver mid- to advanced-level technical support for hardware, software, networking, and Quadient product issues through phone, email, Teams, and screen-share assistance.
• Troubleshoot complex scenarios by leveraging problem-solving skills, technical knowledge (PCB, schematics, power/voltage), and creative workarounds to resolve issues efficiently.
• Manage technical escalations, mentor Level 2 Support Associates, and contribute to knowledge base articles and technical documentation.
• Coordinate and oversee third-party technicians, ensuring clear communication with end users, accurate billing, and a seamless service experience.
• Maintain exceptional customer care, uphold Quadient’s EPIC values, and ensure accuracy in all communications, processes, and procedures.
• Collaborate with Product Engineering and cross-functional teams while staying proficient in department systems such as Salesforce, Workday, ServiceMax, MyQuadient, and internal knowledge tools.

Field Service Technical Support Specialist

Lead Generation

• Remote opportunity for U.S.-based candidates in Eastern or Central time zones.
• Join Quadient’s demand generation team and help drive growth in software and digital communications!
• Identify sales opportunities in our Mail Related Services segment and support our Field Sales team.
• Meeting targets through outbound calls (120 - 140 daily)
• Identify and qualify sales opportunities
• Use data insights to improve performance and campaign results
• Provide feedback to managers and collaborate across teams
• Maintain accurate records in Salesforce CRM
• Communicate effectively and build strong relationships internally and externally

Lead Generation Representative – Tele-sales, Appointment Setting

Consultant

• Support the implementation of Impress and e-Services solutions for our customers
• Assist with configuring workflows related to document processing and digital communication
• Participate in customer onboarding and help with solution setup
• Provide support to customers (with guidance from senior colleagues)
• Work with internal teams (Consulting, Presales, Support) on customer projects
• Learn how to translate technical concepts into business solutions
• Continuously build your expertise and grow into a subject matter expert

Junior Professional Services Consultant

• Implement customer projects focused on Impress and e-Services solutions
• Configure and adapt solutions for document processing, output management, and digital workflows
• Take ownership of project delivery and, where relevant, lead implementation projects
• Provide 1st and 2nd level support for existing customers
• Train and onboard customers - both remotely and on-site
• Act as a technical expert for internal teams (Business Consulting, Sales, Presales)
• Support presales activities by contributing technical insights during customer discussions
• Collaborate with colleagues to share best practices and continuously improve delivery standards

Professional Services Consultant

Pre-sales Engineer

• Partner closely with Sales to support the presales cycle for AR solutions.
• Act as a trusted advisor, understanding customer needs and translating them into solution value.
• Deliver product demonstrations, proofs of value, and solution presentations.
• Guide customers through initial onboarding concepts (e.g., workflows, use cases, solution setup).
• Collaborate with Professional Services to ensure a smooth handover and successful go-live.
• Work with Product Management to provide market feedback and customer insights.
• Support Marketing initiatives such as webinars, events, and thought leadership activities.
• Build your expertise and become a recognized subject matter expert in AR and financial automation.

Presales Consultant

Performance Marketing

• Support the development and execution of global marketing plans, ensuring alignment with overall business objectives.
• Own and execute end-to-end global top-of-funnel campaigns across multiple channels.
• Collaborate with regional marketing teams to localize global campaigns and ensure relevance across markets.
• Partner cross-functionally with content, digital, marketing operations, product marketing, sales, and leadership to translate priorities into effective campaign activity.
• Manage assigned campaign budgets, ensuring efficient spend and strong ROI.
• Help define campaign KPIs, timelines, deliverables, and success metrics.
• Track and analyze global campaign performance; share insights, reports, and optimization recommendations.
• Gather feedback from regional teams and stakeholders to continuously improve campaign execution.
• Monitor full-funnel performance metrics and apply data-driven insights to increase engagement and conversion.
• Maintain clear, proactive communication with stakeholders on progress, timelines, risks, and outcomes.
• Contribute to a culture of experimentation, learning, and continuous improvement within the demand generation team.

Campaign Manager

Sales Development Rep

• Manage inbound leads and outbound targeted prospects
• Generate value for potential customers and booking product demonstration webinars and calls
• Managing prospect expectations and overcoming objections
• Reaching and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings.
• Developing skills necessary for promotion into a full, closing role

Sales Development Representative, German, English

Outside Sales

• Searching out for potential parcel locker locations and building relationships with businesses that are responsible for those spaces – the ‘Hosts’.
• Checking locations for suitability such as likely footfall, access and parking, ability to connect to services (internet and power) and security and safety.
• Once a parcel locker location has been identified, reach a commercial agreement with the Host organisation and coordinate with the Quadient Onboarding team and the Quadient installation team to support with an efficient well communicated installation of the Parcel Locker Solution.
• Negotiating a commercial agreement which might include presenting a contract and negotiating compensation to the Host for the use of the site.
• Responsible for the successful post onboarding and ongoing relationship with each Location Host company or body for Parcel Pending by Quadient.
• Record details and all actions taken for the account within Salesforce CRM.
• Communicate and coordinate with Quadient internal departments.
• Find ways to create efficiency for the Location Finder role and implement new processes.
• Perform other duties as required to support the success of Parcel Pending by Quadient.

Business Development Manager – Field Sales

Content Manager

• Manage day-to-day updates, edits, and maintenance of Quadient.com, ensuring all content is accurate, accessible, brand-compliant, and up to date.
• Review, edit, and approve web content created by internal teams and external contributors, enforcing editorial guidelines and tone of voice standards.
• Maintain consistency across global and local websites and ensure adherence to corporate style, SEO best practices, and accessibility standards.
• Develop original, high-quality, and SEO-optimized content to improve website visibility, global search performance (SEO and AEO), and conversion rates and assist global teams with the production of webpages fitting their needs.
• Collaborate with subject matter experts to transform complex technical concepts into clear, engaging, and customer-centric web content.
• Leverage generative AI and creative tools (e.g., Photoshop, Canva, AI content platforms) to enhance visual and written content.
• Ensure web content is optimized for different devices, user journeys, and localization needs in key markets.
• Enforce content governance frameworks, ensuring all website updates adhere to corporate standards, legal requirements, and brand guidelines.
• Get an in-depth understanding of our portfolio and act as the guardian of truth regarding our products and services and how they’re presented on the website.
• Check content quality against source-of-truth documentation from the Product Marketing team.
• Monitor content quality and ensure compliance with accessibility, privacy, and data protection regulations.
• Act as the gatekeeper for website publishing, safeguarding consistency and integrity across pages.
• Define, track, and report on key performance indicators (KPIs) related to website engagement, lead generation, and conversion.
• Provide regular performance updates to stakeholders, recommending improvements and implementing changes to maximize ROI.
• Partner with SEO, AEO, E-Commerce, Strategic Marketing, Demand Generation, and Product Marketing to align website content with business objectives.
• Lead and coordinate content-related projects, ensuring deliverables are completed on time, within scope, and within budget.

Global Website Content Manager

Business Development Rep

• Lead, coach, and develop a team of approximately 7–8 BDRs to drive the outbound pipeline in the DACH region.
• Deliver hands-on call coaching, live feedback, and structured role-plays to improve outreach quality and conversion rates.
• Build scalable outbound programs across phone, email, and social media.
• Work closely with sales leadership and Account Executives to align pipeline expectations and improve qualification metrics.
• Partner with marketing to optimize lead flow, ICP alignment, and the effectiveness of demand-generation activities.
• Ensure effective use of Salesforce and modern sales engagement tools (Salesloft/Outreach, Sales Navigator, Cognism, Lusha).
• Maintain accurate CRM data and provide transparency into team activities and pipeline health.

BDR Manager – German-speaking

• Lead, coach, and develop a team of circa 7-8 BDRs to drive outbound pipeline creation across DACH.
• Deliver hands‑on call coaching, live feedback, and structured role‑play sessions to increase outreach quality and conversion rates.
• Build scalable outbound prospecting programmes across phone, email, and social.
• Collaborate closely with Sales Leadership and Account Executives to align pipeline expectations and improve qualification metrics.
• Partner with Marketing to improve lead flow, ICP targeting, and demand generation impact.
• Ensure effective use of Salesforce and modern sales engagement tools (Salesloft/Outreach, Sales Navigator, Cognism, Lusha).
• Maintain accurate CRM data and provide visibility into team activity and pipeline health.

Quadient

Field Service Technical Support Specialist

Lead Generation Representative – Tele-sales, Appointment Setting

Junior Professional Services Consultant

Professional Services Consultant

Presales Consultant

Campaign Manager

Sales Development Representative, German, English

Business Development Manager – Field Sales

Global Website Content Manager

BDR Manager – German-speaking

BDR Manager – German-Speaking, DACH

BDR Manager – German-Speaking

Sales Development Representative – Nordics

Sales Development Representative, Nordics

BDR Manager, German-Speaking – DACH