
Professional Services Consultant
Quadient
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Implement customer projects focused on Impress and e-Services solutions
- Configure and adapt solutions for document processing, output management, and digital workflows
- Take ownership of project delivery and, where relevant, lead implementation projects
- Provide 1st and 2nd level support for existing customers
- Train and onboard customers - both remotely and on-site
- Act as a technical expert for internal teams (Business Consulting, Sales, Presales)
- Support presales activities by contributing technical insights during customer discussions
- Collaborate with colleagues to share best practices and continuously improve delivery standards
Requirements
- Background in IT, software implementation, or system integration (degree or equivalent experience)
- Experience in areas such as software implementation, system administration, development, or platform delivery
- Interest or experience in document processing, output management, or digital communication solutions
- Familiarity with EDI standards and formats (XML, EDIFACT, XRechnung, etc.) is a plus
- Basic programming or scripting knowledge (e.g., Java, .NET, RegEx)
- Strong analytical and problem-solving skills
- Customer-oriented mindset with strong communication abilities
- Fluent German and English
Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document processingoutput managementdigital workflowssoftware implementationsystem integrationEDI standardsXMLEDIFACTXRechnungprogramming
Soft Skills
analytical skillsproblem-solving skillscustomer-oriented mindsetcommunication abilitiesleadershipcollaborationtrainingonboarding
Certifications
degree in IT