QS Quacquarelli Symonds

Software Engineer

• Shape the future of higher education through data solutions
• Lead the product and platform engineering and technology agenda for QS’s government, institutional, and enterprise clients
• Oversee global engineering teams responsible for building, scaling, and maintaining both internal systems and client-facing platforms
• Collaborate closely with domain experts across rankings, reputation, skills, innovation, and student recruitment
• Work with QS’s Data Science, AI, and Analytics groups to integrate advanced capabilities into products
• Lead and mentor a diverse global team of engineering talent, fostering a culture of innovation and continuous improvement
• Manage the architecture, performance, security and ongoing development of QS’ B2B platforms
• Directly oversee infrastructure teams managing AWS and other cloud compute environments
• Drive adoption of modern technology stacks including AWS, cloud-native services, React, and JavaScript
• Implement changes to enterprise architecture toward an AI-first DaaS portfolio
• Oversee scoping, management and delivery of complex technical projects

Director, Product Technology – Engineering

Client Services Representative

• Provide end-to-end support for advertisers, including collecting and consulting on promotional materials, providing feedback on performance for publications, summits, Top Universities and Top MBA
• Manage and maintain advertiser platforms as well as manage performance of publications, conferences and other QS platforms
• Keep records and documentation of client interactions
• Develop and identify efficiencies across QS activities and platforms
• Maintain stakeholder engagement and communication internally and externally of QS, including the regional and overarching GACs and QS departments, as well as other interest groups
• Maintain communication throughout the content planning process to identify the content structure and organizational goals mapped to overall event themes, and to retain QS’ currency in the higher education sector
• Develop and produce strategic documentation, such as terms of references, standard operating procedures and action plans, to maintain currency of QS activities
• Create monthly and quarterly departmental reports to determine success of activities
• Identify content needs and manage content development process for all activities, such as events, editorial, marketing and promotional, providing project management, production timelines, and rhythm of business among content stakeholders
• Measure results (evaluations, attendance, feedback) on all content and communicate findings back to key stakeholders. Modify processes to adopt best practices and incorporate feedback as appropriate
• Assist the Editor & Program Designer in the development, creation, implementation and proofing of publications, and ensure all content aligns with editorial direction
• Assist the Editor & Program Designer in implementation of editorial direction, liaise with internal stakeholders to communicate changes and updates
• Engage and liaise with editorial and program contributors to ensure accuracy of content where appropriate
• Regular and ongoing review of online content to ensure currency and accuracy.

Client Services Specialist – Mat Cover, 6 Months

Account Manager

• Manage a portfolio of higher education clients using QS’s suite of SaaS platforms, ensuring measurable value and renewal
• Manage renewals and subscription lifecycle, ensuring contracts are executed on time and growth targets are met
• In collaboration with sales colleagues, support sales through pursuing new business and upsell opportunities
• Build and maintain strong, consultative relationships with university stakeholders and serve as primary contact for client queries
• Lead strategic account planning and engagement meetings, translating client needs into actionable solutions and success plans
• Collaborate with internal stakeholders to ensure accurate tracking and forecasting of client revenue, renewals, and expansion
• Support the successful delivery of contracted services and monitor client activity, engagement levels, and platform performance, escalating risks and driving resolutions
• Support client onboarding and ongoing training, workshops, or product demos
• Represent QS at industry conferences, client events, and market-specific workshops
• Collaborate with finance and operations teams to support accurate invoicing
• Provide regular reporting on client engagement and platform usage and feed market intelligence back to internal teams
• Stay informed on key higher education developments to better support university partners

Director

• Define and execute a digital strategy that scales student engagement and drives institutional conversions
• Develop, maintain, and communicate a clear product vision and multi-quarter roadmap aligned to business objectives
• Own the end-to-end student experience, from initial engagement to enrolment, across all QS channels and platforms
• Build, launch, and scale products informed by market trends, competitor analysis, and user insights
• Innovate in user journeys, personalisation, and matching using emerging technologies, including generative AI
• Apply scalable platform thinking, designing modular, extensible solutions to support future growth and integrations
• Ensure products meet legal, data privacy, and ethical AI standards
• Drive structured discovery processes, including market research, competitor analysis, and user interviews, to rapidly validate ideas
• Identify and target high-value student segments and safeguard QS’s high-value datasets while maximising AI-influenced search opportunities
• Establish formal innovation pipelines for rapid prototyping, experimentation, and commercialisation
• Incorporate global and inclusive design principles, ensuring solutions meet accessibility and localisation requirements
• Define product requirements and manage a clear, data-driven prioritisation process balancing customer value, business impact, and technical feasibility
• Implement and refine product development frameworks (e.g., Agile, Scrum, Kanban) to improve delivery speed and quality
• Manage product budgets and resource allocation; oversee back-end systems including CRM platforms and partner integrations
• Drive operational excellence in delivery processes, release management, and quality assurance
• Lead and mentor product managers and collaborate closely with technology leads to deliver rapid, data-driven improvements
• Facilitate alignment across marketing, sales, operations, and engineering; contribute to building a strong internal product culture
• Establish measurable success criteria, track performance using experimentation and behavioural data, and adjust strategy accordingly
• Coordinate go-to-market planning, product launches, post-launch analysis, and manage product lifecycle including retirement of underperforming features
• Identify, assess, and mitigate product, market, and operational risks; link product outcomes to commercial impact through ROI analysis and monetisation strategies
• Perform any other duties that fall within the scope and purpose of the role

Director, Digital Transformation – Product

Chief Marketing Officer

• Support the development and implementation of B2B student recruitment campaigns to build brand awareness, interest and leads (key channels: email, website, webinar, social and digital)
• Deliver marketing activities to promote and generate leads for QS student recruitment events and digital advertising
• Work across marketing, sales, product and business units to ensure plans are aligned
• Brief marketing tasks into the service teams (creative, content, paid advertising) with clear direction, deadlines and constructive feedback
• Support the project management of marketing plans and use ClickUp to manage and coordinate tasks
• Support the operational delivery of marketing activities, e.g. webinars and email marketing
• Evaluate and report the performance of marketing activities and campaigns during and post-delivery and suggest optimisations
• Monitor, track and analyse lead scoring and identify improvements to improve SLAs and conversion
• Suggest and test new ideas, including automations and application of AI tools, to achieve campaign objectives and support sales and product
• Keep internal stakeholders up-to-date with marketing campaign activities via emails, meetings and presentations
• Act as a flexible team member supporting the Institutional and wider marketing team when needed

Senior Marketing Executive

Events

• Support end-to-end planning and delivery of QS Summits, coordinating logistics and timelines
• Provide day-to-day support to the Director of Conferences and Branding, Strategic Engagement Manager, and events team
• Coordinate event logistics, timelines, deliverables, and assist with delegate management including visa letter support
• Work with Content, Marketing, and Sales on event agendas, speaker management, sponsor requirements, and promotions
• Liaise with speakers and sponsors to collect information and manage communications
• Contribute to venue and vendor research, assist negotiations, and manage third-party relationships
• Support on-site event delivery including registration setup, briefing packs, and pre-event briefings for senior leadership
• Monitor event-related risks and issues, escalate as necessary, and assist with contingency plans
• Collect, organise, and review post-event feedback and data to support reporting and improvements
• Stay informed about industry trends and suggest ideas to enhance event experiences
• Perform any other duties within the scope of the role

Director, Product Technology – Engineering

Client Services Specialist – Mat Cover, 6 Months

Account Manager

Director, Digital Transformation – Product

Senior Marketing Executive

Events Executive