QS Quacquarelli Symonds

Student

• Engage proactively with prospective students through phone, messaging platforms and email to support progression towards enrolment decisions
• Provide accurate guidance on application processes, admission requirements, timelines and next steps to support student conversion
• Manage and maintain student records and engagement activity accurately within CRM systems including HubSpot
• Support conversion performance by maintaining consistent follow-up activity and meeting defined productivity and quality expectations
• Represent partner universities professionally and communicate key value propositions in alignment with institutional guidelines and service standards
• Participate in onboarding, training and quality calibration activities to maintain service consistency and conversion effectiveness

Student Enquiry Officer – 3-month contract

Accounting Manager

• Support the full range of finance activities, including finance operations, statutory and management reporting, taxation, governance and compliance across subsidiaries in India and other locations as needed.
• Assist in consolidation processes and intercompany transactions, ensuring proper accounting and reconciliation.
• Partner with the finance team to support month-end and year-end close activities, including revenue recognition and related finance tasks.
• Maintain accurate balance sheet reconciliations for multiple entities, ensuring timely review and resolution of outstanding items.
• Assist in preparing financial reports, audit schedules and other data required for management review and statutory compliance.
• Liaise with auditors, tax advisors, company secretaries and other statutory bodies to help resolve finance, tax and compliance matters efficiently and effectively.
• Support tax compliance activities by assisting with filings, documentation and responses to queries from internal and external stakeholders.
• Ensure finance processes and reporting comply with applicable accounting standards, tax laws, corporate governance requirements and local statutory regulations across jurisdictions.
• Build strong relationships with internal and external stakeholders through clear communication, collaboration and timely follow-up.
• Improve the use of modern accounting tools and technology to enhance process efficiency, accuracy and control.
• Support cross-functional projects and contribute ideas that help improve finance processes and ways of working.
• Any other duties that fall within the purpose and scope of the role

Global Accounting Associate

Financial Planning and Analysis

• Manage end-to-end processing of purchase orders, invoices and supplier billing in NetSuite
• Ensure accurate matching of PO, invoice and receipt data
• Independently assess and apply correct GL coding based on understanding of budgets, actuals and nature of spend
• Liaise with internal stakeholders and suppliers to resolve discrepancies
• Maintain accurate vendor master data and ensure compliance with onboarding requirements
• Support onboarding of new vendors, including documentation checks
• Prepare and process supplier payment runs in line with payment terms and controls
• Review and process employee expense claims in accordance with company policy
• Handle queries related to payments, travel and expenses
• Prepare accruals for open purchase orders and unsubmitted expenses
• Accrue for unsubmitted contractor costs based on available data
• Assist with month-end close activities and reconciliations
• Monitor and manage AP ageing, highlighting risks or overdue balances
• Investigate and resolve aged items and discrepancies
• Support posting of journals and maintaining general ledger accuracy
• Assist with account reconciliations
• Provide support to ensure completeness and accuracy of financial data up to TB
• Identify opportunities for automation and efficiency within procurement-to-record processes
• Support and contribute to process improvement initiatives across AP, finance operations and procurement workflows
• Promote continuous improvement in accuracy, speed and efficiency of financial processing

Procure to Record Finance Analyst

Data Scientist

• Lead the global customer analytics framework across the lifecycle
• Develop and maintain churn risk indicators and adoption metrics
• Provide cohort, segmentation, and behavioural analysis to regional CX teams
• Deliver structured monthly and quarterly performance insights
• Own the global CX KPI framework (CSAT, NPS, retention, churn, adoption, engagement)
• Act as global owner of customer data across CX-managed systems
• Oversee provisioning of customer accounts into product platforms
• Lead oversight of the CX technology ecosystem
• Drive standardisation of global CX reporting and analytics processes
• Partner closely with regional CX leaders

Head of Customer Analytics

General

Student Enquiry Officer – 6-month Contract

• QS partners with universities around the world to design and execute a comprehensive marketing and communications strategy aimed at driving student enrollment.
• Lead paid media strategy and campaign execution for university partners.
• Develop, plan, and oversee performance-driven digital campaigns supporting undergraduate and postgraduate student recruitment and enrollment objectives.
• Operate at the intersection of strategy, performance marketing, analytics, and client partnership, ensuring campaigns are insight-led, data-driven, and aligned with institutional growth goals.
• Develop integrated strategic marketing, paid media and comms plans tailored to recruiting international students globally at a University and school level.
• Align messaging with University brand’s, paid media and QS channels at all stages of the journey with student journey mapping per school.
• Build channel specific plans including messaging, funnel design, audience targeting and content direction.
• Design conversion funnels for each school/program, from lead capture through enrollment.
• Define tactics for nurturing leads and improving conversion rates.
• Plan, build, and optimise PPC campaigns across Google Ads, Meta Ads, and LinkedIn Campaign Manager.
• Conduct keyword research, competitor analysis, bid/budget optimisation, and audience targeting.
• Establish clear KPIs and success metrics for each stage of the funnel.
• Create a reporting framework for campaign performance and ROI that measures full funnel engagement.

Digital Campaign Strategist

• Provide excellent customer service to students from around the world
• Manage the 1:1 communication with prospective students
• Answer prospects queries with accuracy, speed and enthusiasm
• Support students throughout the decision-making process to increase enrolments
• Learn effective questioning and rapport-building to market and promote the Client
• Introduced to Account Management responsibilities
• Collect intelligence from students to report back to partner institutions
• Improve the enquiry experience for students with great customer service, soft sales and provision of accurate information via phone, email and other communication platforms
• Contribute to account meetings and share feedback and findings following engagement with students

Student Enrolment Advisor, 12-month contract

Data Analyst

• Analyse, clean, and organize datasets to identify trends and deliver actionable insights that support teams across QS.
• Create and maintain dashboards, reports, and visualizations using Power BI, enabling self-service analytics for business teams.
• Transform complex datasets into clear, actionable visual insights, using best practices in data storytelling to support strategic initiatives.
• Collaborate with cross-functional teams to understand data needs and translate them into clear analyses and reports.
• Perform data wrangling and basic ETL tasks, ensuring data is accurate, reliable, and ready for analysis.
• Utilize SQL (PostgreSQL, BigQuery SQL) and Python for querying, data manipulation, and ad-hoc analysis.
• Ensure data quality standards and document processes, maintaining well-organized datasets for analytical use.
• Monitor and troubleshoot data-related issues to ensure consistent and timely delivery of data and reports.
• Stay informed about BI tool enhancements and data visualization best practices to continuously improve reporting and insights.

Senior Data Analyst

Solutions Engineer

• We are seeking an AI Solutions Engineer to join our team and help design, build, and deploy AI-powered products and solutions that deliver meaningful business value.
• You will collaborate closely with Product, Data, Engineering, and Machine Learning teams to identify opportunities where AI can improve user experiences, automate workflows, and unlock new capabilities across our platforms.
• You will be responsible for transforming business requirements into scalable AI solutions, integrating AI capabilities with existing data platforms and services, and ensuring solutions are reliable, secure, and cost-effective.
• You will also contribute to the development of data pipelines, retrieval systems, evaluation frameworks, and deployment processes that support production AI systems.
• Monitor, troubleshoot, and continuously improve production AI systems.
• Contribute to AI governance, security, and responsible AI practices.
• Stay current with emerging AI technologies, frameworks, and industry best practices.

AI Solutions Engineer

Customer Success Manager

• Lead the regional Customer Success and Account Management organisation
• Oversee the management of all client relationships in the region
• Lead and develop high-performing teams responsible for client engagement
• Act as the regional escalation point for complex client relationships, strategic partnerships, and high-impact client issues
• Ensure regional teams maintain a holistic view of client relationships across multiple QS products and services
• Implement the global client segmentation framework within the region
• Ensure the right level of coverage and engagement across different client tiers
• Promote insight-led client engagement that leverages QS data, intelligence, and market expertise
• Collaborate closely with regional Sales and Commercial teams to drive revenue retention, renewals, and expansion opportunities
• Drive operational discipline through consistent use of CRM systems, client health scoring, and engagement reporting
• Promote adoption of CX technology, CRM tools, automation, and AI-driven insights within regional teams
• Encourage proactive, insight-led engagement with clients

Regional Head, Customer Success

Events

• Own and drive the strategic development and delivery of a regional and global events portfolio, ensuring events deliver measurable business impact, audience engagement, and commercial growth.
• Own the end-to-end planning and execution of conferences, summits, exhibitions, awards, forums, and executive-level events.
• Identify and implement innovative event formats, technologies, and engagement strategies that enhance attendee experience and differentiate QS within the market.
• Build and maintain strong relationships with universities, sponsors, speakers, industry leaders, and strategic partners to support portfolio growth and long-term collaboration.
• Support and contribute to partner, sponsor, and stakeholder negotiations and relationship development.
• Develop and implement event strategies aligned to wider business objectives, ensuring events support organisational growth and brand positioning.
• Collaborate cross-functionally with Marketing, Sales, Product, Customer Success, and Operations teams to maximise event impact and commercial performance.
• Manage event budgets, forecasting, and financial performance, ensuring strong commercial outcomes and return on investment.
• Establish and maintain robust risk management, governance, and contingency planning frameworks across all events.
• Take accountability for crisis management and issue resolution when required, ensuring rapid and effective decision-making.
• Analyse event performance data and stakeholder feedback to identify opportunities for continuous improvement and portfolio optimisation.
• Standardise processes, best practices, and operational frameworks to improve efficiency, scalability, and consistency across the event portfolio.
• Stay ahead of industry trends, competitor activity, and emerging technologies to ensure QS remains at the forefront of event delivery and audience engagement.
• Act as a subject matter expert within the events function, sharing best practice and supporting capability development where needed.
• Any other duties in line with the scope and responsibilities of the role.

Senior Event Manager

Recruitment

• Work with the RCA’s small network of international education agents to promote the Graduate Diploma
• Acting as a first point of call for queries
• Receiving and responding to agent-related student complaints
• Checking to ensure that agencies are working in conjunction with the rules of the British Council Agent Quality Framework
• Delivering agent training and attending in-country events as appropriate
• Supporting the RCA’s work with its academic partners in China on an ad-hoc basis, including:
• Supporting academic or senior team visits
• Attending and supporting the organisation of partnership events
• Building student recruitment activities with academic partners, and supporting progression agreements
• Drive high-quality student engagement to ensure continued high applications & conversion from China
• Grow awareness of new programmes within China, as well as programmes where Chinese students are underrepresented
• Ensure Chinese applicants are well informed about the RCA application process and engage with the resources and events available to them
• Make suggestions for new resources and events that will better support Chinese applicants to the RCA
• Working with RCA academics to design, organize & deliver bespoke information sessions and events across key cities-targeting prospects, offer holders or potential feeder institutions, and coordinating production and distribution of marketing collateral if needed
• Promote and deliver (if required) online events
• Lead on developing and posting WeChat content supporting student recruitment and conversion
• Work with RCA casual workers and the internal social media team to ensure that the RCA has a compelling presence on Little Red Book, and other Chinese social media channels as appropriate
• Work with the RCA website team to manage and update the RCA’s Chinese language web presence and ensure the College is accurately represented to Chinese search engines such as Baidu
• Provide ad-hoc support to the RCA alumni team, particularly around planned alumni events in China
• Attend selected events curated by Chinese alumni chapters, in order to represent the RCA
• Collate and share information on successes of Chinese RCA alumni, to use in social media, newsletters, and other promotional activities
• Support for other China-based education and commercial partnership opportunities
• Promote English for Academic Purposes programmes to incoming RCA students, and encourage greater sign up
• Promote RCA online Short Courses where relevant to Chinese audiences, working with the relevant teams to develop a China-based promotional plan
• Act as an in-country support for opportunities around Executive Education, Knowledge Exchange, consultancy or Research partnerships (please note, this would be only in the introductory/ business opportunity stage)
• Work with the wider QS team to deliver a client-focused approach to the service that meets business objectives
• Manage and deliver to projects and assignments relating to the operational work underpinning the delivery service for RCA
• Undertake market research, including potential country-specific scholarships from the government and the private sector, and produce country and market analysis, contributing to the ongoing development and implementation of international student recruitment activity
• Ensure the RCA team is aware of the needs of Chinese students and future alumni
• Effective and efficient use of external and internal tools and software e.g. CRMS to maintain accurate and complete data records.
• Ensure that excellent customer service is provided at all times to clients, international representatives, prospective students and parents through all channels
• Effectively manage the planning and budgeting of resources to optimize regional recruitment activities

Regional Recruitment Manager

IT Support

• A service-oriented IT Support Specialist in the global Corporate IT team, responsible for exceptional technical support, service request management, and seamless onboarding/offboarding for employees in India and across global regions.
• Deliver user-centric support with clear communication, technical accuracy, and a strong service mindset.
• Manage and resolve IT tickets in the ITSM tool (Service Desk Plus), moving toward AI-led, knowledge-based resolution.
• Provide expert-level support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, SharePoint and related administrative tools.
• Help refine and train AI support tools and ticket workflows to improve resolution efficiency.
• Provide advanced technical support and troubleshooting for end-user devices, applications, and networks.
• Administer Microsoft 365/Exchange Online (provisioning, mailbox management, license allocation).
• Manage Intune for enrolment, endpoint security, policies, and compliance.
• Oversee Active Directory (users/groups, access permissions, applications, authentication).
• Maintain ESET/CrowdStrike Endpoint Security and SonicWall/Meraki firewalls to protect against emerging threats.
• Support Cisco networks (ACLs, NAT, site-to-site VPNs, segmentation).
• Configure and maintain Cisco Secure Access (Umbrella) for DNS protection, filtering, secure web gateway, and roaming clients.
• Support network infrastructure (switches, routers, Wi‑Fi, VLANs, routing, DHCP) and troubleshoot performance issues.
• Assess network/security controls to identify risks, recommend improvements, and align with best practices.

Student Enquiry Officer – 3-month contract

Global Accounting Associate

Procure to Record Finance Analyst

Head of Customer Analytics

Student Enquiry Officer – 6-month Contract

Student Enquiry Officer – 6-month Contract

Digital Campaign Strategist

Student Enrolment Advisor, 12-month contract

Senior Data Analyst

AI Solutions Engineer

Regional Head, Customer Success

Senior Event Manager

Regional Recruitment Manager

IT Support Specialist – Graduate Opportunity