QS Quacquarelli Symonds

IT Support

• A service-oriented IT Support Specialist in the global Corporate IT team, responsible for exceptional technical support, service request management, and seamless onboarding/offboarding for employees in India and across global regions.
• Deliver user-centric support with clear communication, technical accuracy, and a strong service mindset.
• Manage and resolve IT tickets in the ITSM tool (Service Desk Plus), moving toward AI-led, knowledge-based resolution.
• Provide expert-level support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, SharePoint and related administrative tools.
• Help refine and train AI support tools and ticket workflows to improve resolution efficiency.
• Provide advanced technical support and troubleshooting for end-user devices, applications, and networks.
• Administer Microsoft 365/Exchange Online (provisioning, mailbox management, license allocation).
• Manage Intune for enrolment, endpoint security, policies, and compliance.
• Oversee Active Directory (users/groups, access permissions, applications, authentication).
• Maintain ESET/CrowdStrike Endpoint Security and SonicWall/Meraki firewalls to protect against emerging threats.
• Support Cisco networks (ACLs, NAT, site-to-site VPNs, segmentation).
• Configure and maintain Cisco Secure Access (Umbrella) for DNS protection, filtering, secure web gateway, and roaming clients.
• Support network infrastructure (switches, routers, Wi‑Fi, VLANs, routing, DHCP) and troubleshoot performance issues.
• Assess network/security controls to identify risks, recommend improvements, and align with best practices.

IT Support Specialist – Graduate Opportunity

Marketing

• Develop the overall marketing strategy for QS Apply in APAC, ensuring alignment with the strategic direction set by the Head of Marketing Asia.
• Create integrated go-to-market plans including audience segmentation, campaign objectives, messaging frameworks, and channel mix.
• Shape the social media strategy for QS Apply, while the Social Media Manager handles execution and content creation.
• Analyse competitive trends, market insights, and student behaviours to inform strategy and identify opportunities for growth.
• Define the performance marketing strategy and goals for QS Apply, including channel priorities, audience targeting, messaging direction, and KPIs.
• Work closely with the central PPC team to brief them, set expectations, align on goals, share insights, and ensure that all paid campaigns support lead generation and funnel performance objectives.
• Monitor PPC, organic and paid social performance regularly, identify optimization opportunities, and share recommendations with the execution teams to improve lead quality and conversion.
• Create and manage landing pages, CRM workflows, and user journeys to enhance conversion and engagement.
• Ensure all digital and channel activities align with brand, measurement standards, and best practices.
• Analyze campaign data, track KPIs, and provide regular reporting and insights to drive continuous optimization across channels.
• Lead the content strategy for QS Apply across paid and owned channels.
• Provide clear briefs, insights, and campaign requirements to the Social Media Manager for content development.
• Ensure that messaging, visuals, and content formats consistently reflect the QS brand and support campaign outcomes.
• Produce strategic marketing collaterals when required, in collaboration with in-house designers, writers, and agency partners.
• Support the QSA team in building partnerships with universities, colleges, student communities, professional bodies, and influencers to drive brand visibility and high-quality lead generation.
• Branding and engagement for activities across colleges and universities in the region to strengthen awareness and deepen student engagement.
• Manage relationships with media partners, content creators, and external agencies to support amplification and collaboration opportunities.
• Track and report on marketing KPIs including impressions, engagement, lead volume, lead quality, CPA, and conversion rates.
• Conduct post campaign analysis to identify insights and inform improvements.
• Provide regular performance dashboards and strategic recommendations for continuous optimisation.
• Collaborate closely with the regional and global student recruitment teams, and the PPC team to ensure coordinated delivery and aligned goals.
• Ensure compliance with QS brand guidelines, regional marketing governance, and data protection policies.
• Support budgeting, forecasting, and quarterly reviews with timely updates and analysis.

IT Support Specialist – Graduate Opportunity

Senior Marketing Specialist