Student Enquiry Officer – 3-month contract

QS Quacquarelli Symonds

Student Enquiry Officer converting motivated student demand into confirmed university enrolments. Engaging with prospective students to provide guidance and support throughout the application process.

Posted 7/10/2026contractKuala Lumpur • 🇲🇾 MalaysiaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and persuasion skills while effectively managing student records and engagement activities within CRM systems. Proven ability to support student conversion through structured follow-up and a passion for helping students navigate the enrollment process.

Highest-signal resume keywords

Fluent English CommunicationCRM Management (HubSpot)Student EngagementTarget-Driven PerformanceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsPersuasion SkillsFollow-Up DisciplineAccountability

Tools & Technologies

CRM SystemsHubSpot

Industry Keywords

Student AdvisingEducationSalesCustomer ServiceInternational Study PathwaysOverseas Education

About the role

Key responsibilities & impact

Engage proactively with prospective students through phone, messaging platforms and email to support progression towards enrolment decisions
Provide accurate guidance on application processes, admission requirements, timelines and next steps to support student conversion
Manage and maintain student records and engagement activity accurately within CRM systems including HubSpot
Support conversion performance by maintaining consistent follow-up activity and meeting defined productivity and quality expectations
Represent partner universities professionally and communicate key value propositions in alignment with institutional guidelines and service standards
Participate in onboarding, training and quality calibration activities to maintain service consistency and conversion effectiveness

Requirements

What you’ll need

Professional working English (fluent written & spoken)
Strong communication and persuasion skills
Comfort working towards targets in a structured environment
High level of organisation, follow-up discipline and accountability
Passion for helping students
Background in education, sales, customer service or student advising (Desirable)
Exposure to international study pathways or overseas education (Desirable)
Experience engaging with international students and parents (Desirable)

Benefits

Comp & perks

Entry-level access to a global, mission-driven organisation
Structured onboarding and professional sales-to-advisory training
Clear performance metrics and progression pathways
Exposure to top universities worldwide