IT Support Specialist – Graduate Opportunity

QS Quacquarelli Symonds

IT Support Specialist role managing IT support and service requests in a global technology environment, focusing on Microsoft 365 and user-centric service delivery.

Posted 6/1/2026full-timeBengaluru • 🇮🇳 IndiaEntry LevelWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityDNSFirewallsITSMServiceNow

About the role

Key responsibilities & impact

A service-oriented IT Support Specialist in the global Corporate IT team, responsible for exceptional technical support, service request management, and seamless onboarding/offboarding for employees in India and across global regions.
Deliver user-centric support with clear communication, technical accuracy, and a strong service mindset.
Manage and resolve IT tickets in the ITSM tool (Service Desk Plus), moving toward AI-led, knowledge-based resolution.
Provide expert-level support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, SharePoint and related administrative tools.
Help refine and train AI support tools and ticket workflows to improve resolution efficiency.
Provide advanced technical support and troubleshooting for end-user devices, applications, and networks.
Administer Microsoft 365/Exchange Online (provisioning, mailbox management, license allocation).
Manage Intune for enrolment, endpoint security, policies, and compliance.
Oversee Active Directory (users/groups, access permissions, applications, authentication).
Maintain ESET/CrowdStrike Endpoint Security and SonicWall/Meraki firewalls to protect against emerging threats.
Support Cisco networks (ACLs, NAT, site-to-site VPNs, segmentation).
Configure and maintain Cisco Secure Access (Umbrella) for DNS protection, filtering, secure web gateway, and roaming clients.
Support network infrastructure (switches, routers, Wi‑Fi, VLANs, routing, DHCP) and troubleshoot performance issues.
Assess network/security controls to identify risks, recommend improvements, and align with best practices.

Requirements

What you’ll need

IT support/service desk experience in distributed/global environments; comfortable supporting hybrid and remote users across time zones.
Strong expertise in Microsoft 365, Windows, Mac OS, and remote desktop support.
Experience with ITSM tools (Jira, Zendesk, ServiceNow, Service Desk Plus), including automation, knowledge base integration, and SLA/metrics tracking.
Track record of creating user-friendly documentation and self-service support content.
Experience supporting a global workforce across multiple time zones.
Network and security understanding (firewalls, VPNs, Wi‑Fi, segmentation) and hands-on troubleshooting.
Strong incident management and enterprise end-user support experience.
Good cybersecurity practice knowledge (patching, endpoint compliance) and familiarity with cloud/remote support tools.
Hands-on knowledge of cloud solutions and remote support tools.
Analytical problem-solver; able to prioritise in fast-paced, multi-region environments with minimal supervision.
Excellent communication, documentation, organisation, and collaboration skills; able to explain complex topics to non-technical users.
Experience with laptop procurement and IT asset lifecycle management; detail-oriented with a process-improvement mindset.
Experience supporting hybrid work environments and remote employees.
Degree in Computer Science, Information Systems, or related field.
Certifications preferred (e.g., Microsoft Certified: O365 Fundamentals, Network+).
Experience with MDM/EDR tools, asset management, and IT helpdesk platforms (e.g., Service Desk).
Familiarity with scripting (e.g., PowerShell), Intune, and workflow automation; experience supporting rollout of AI-enabled ITSM tools/virtual agents.

Benefits

Comp & perks

Competitive base salary
Access to an annual bonus scheme (for qualifying roles only)
21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave
14 days holiday for the year 2025
Enhanced maternity and paternity leave
Access to Provident Fund and Pension Fund Scheme
Group Medical Insurance
A vibrant social environment and multicultural and multinational culture
Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
A focus on welfare which is led by our global wellness team, with mental health first aiders globally
EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness
Access to a variety of diversity and inclusion initiatives and groups
Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
Support for volunteering and study leave
Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips
Options to join our outstanding global Mentorship programme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft 365WindowsMac OSITSM toolsnetwork troubleshootingfirewallsVPNsendpoint compliancescriptingAI support tools

Soft Skills

communicationdocumentationorganisationcollaborationanalytical problem-solvingservice mindsetdetail-orientedprocess-improvementincident managementuser-centric support

Certifications

Microsoft Certified: O365 FundamentalsNetwork+