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Student Enquiry Officer – 6-month Contract
QS Quacquarelli SymondsStudent Enquiry Officer converting student interest into university enrolments at QS. Engaging with students and families to guide them through the enrolment process in higher education.
About the role
Key responsibilities & impact- Engage proactively with prospective students through phone, messaging platforms and email to support progression towards enrolment decisions
- Provide accurate guidance on application processes, admission requirements, timelines and next steps to support student conversion
- Manage and maintain student records and engagement activity accurately within CRM systems including HubSpot
- Support conversion performance by maintaining consistent follow-up activity and meeting defined productivity and quality expectations
- Represent partner universities professionally and communicate key value propositions in alignment with institutional guidelines and service standards
- Participate in onboarding, training and quality calibration activities to maintain service consistency and conversion effectiveness
Requirements
What you’ll need- Professional working English (fluent written & spoken)
- Strong communication and persuasion skills
- Comfort working towards targets in a structured environment
- High level of organisation, follow-up discipline and accountability
- Passion for helping students
- Background in education, sales, customer service or student advising (desirable)
- Exposure to international study pathways or overseas education (desirable)
- Experience engaging with international students and parents (desirable)
Benefits
Comp & perks- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare which is led by our global wellness team, with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
- Options to join our outstanding global Mentorship programme
ATS Keywords
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Soft Skills
communication skillspersuasion skillsorganisationfollow-up disciplineaccountabilitycustomer servicestudent advising