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Student Enrolment Advisor, 12-month contract
QS Quacquarelli SymondsStudent Enrolment Advisor providing customer service and supporting prospective students. Responsible for increasing enrolments and introduced to Account Management responsibilities.
About the role
Key responsibilities & impact- Provide excellent customer service to students from around the world
- Manage the 1:1 communication with prospective students
- Answer prospects queries with accuracy, speed and enthusiasm
- Support students throughout the decision-making process to increase enrolments
- Learn effective questioning and rapport-building to market and promote the Client
- Introduced to Account Management responsibilities
- Collect intelligence from students to report back to partner institutions
- Improve the enquiry experience for students with great customer service, soft sales and provision of accurate information via phone, email and other communication platforms
- Contribute to account meetings and share feedback and findings following engagement with students
Requirements
What you’ll need- Graduates with international education experience, particularly from the UK or Australia, are encouraged to apply, though this is not a requirement.
- A high level of initiative where thoughtful, intelligent problem-solving skills is utilised
- An excellent standard of spoken and written English
- Strong customer relationship skills
- Good organisational skills and the ability to prioritise work assignments
- An intermediate knowledge of Excel, Word and PowerPoint
- Persistence in achieving goals and overcoming challenges
- Educated to Undergraduate Degree level
Benefits
Comp & perks- Flexible working environment
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelWordPowerPoint
Soft Skills
customer servicecommunicationproblem-solvingrelationship managementorganisational skillsprioritisationpersistence
Certifications
Undergraduate Degree