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Student Enrolment Advisor, 12-month contract
QS Quacquarelli SymondsStudent Enrolment Advisor providing customer service and supporting prospective students. Responsible for increasing enrolments and introduced to Account Management responsibilities.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ExcelWordPowerPoint
Soft Skills
customer servicecommunicationproblem-solvingrelationship managementorganisational skillsprioritisationpersistence
Certifications & Qualifications
Undergraduate Degree
Industry Keywords
international educationaccount managementenrolmentstudent engagementprospective students
About the role
Key responsibilities & impact- Provide excellent customer service to students from around the world
- Manage the 1:1 communication with prospective students
- Answer prospects queries with accuracy, speed and enthusiasm
- Support students throughout the decision-making process to increase enrolments
- Learn effective questioning and rapport-building to market and promote the Client
- Introduced to Account Management responsibilities
- Collect intelligence from students to report back to partner institutions
- Improve the enquiry experience for students with great customer service, soft sales and provision of accurate information via phone, email and other communication platforms
- Contribute to account meetings and share feedback and findings following engagement with students
Requirements
What you’ll need- Graduates with international education experience, particularly from the UK or Australia, are encouraged to apply, though this is not a requirement.
- A high level of initiative where thoughtful, intelligent problem-solving skills is utilised
- An excellent standard of spoken and written English
- Strong customer relationship skills
- Good organisational skills and the ability to prioritise work assignments
- An intermediate knowledge of Excel, Word and PowerPoint
- Persistence in achieving goals and overcoming challenges
- Educated to Undergraduate Degree level
Benefits
Comp & perks- Flexible working environment
- Professional development opportunities