Qonto

Project Manager

• Own the portfolio: Build and run a single, prioritized backlog spanning both operational run and transformation.
• Drive AI-enabled transformation: Deconstruct current AML & Fraud Ops processes and rebuild them with AI and bot-enabled flows.
• Deliver end-to-end projects: Scope, plan, execute and land mid-scale and transformative initiatives across AML & Fraud Ops.
• Lead and develop your team: Manage and coach ~7 junior Project Managers.
• Navigate a complex stakeholder environment: Align with Risk & Compliance, AFC, Internal Control and Audit, plus Ops, Tech and Security.

Lead AML Project Manager

Business Development Rep

• Join Qonto as Head of Business Development Central Europe and make Qonto the go-to financial management solution in Germany and adjacent markets through a high-impact Go-to-Market strategy across Business Development, Partnerships and Affiliates.
• Build and steer a portfolio of strategic partnerships (Tax Advisors/Accountants, Tech & Product integrations, Financing/Insurance, Affiliates and channel partners), while leading and scaling the Business Development / Sales & Partnerships teams.
• Create a step change in how partnership-related business models generate and influence revenue.
• Expand and professionalize the ecosystem (tiering, incentives, enablement, governance).
• Bring senior leadership and representation for Qonto in Germany and Central Europe.

Head of Business Development, Central Europe

Events

• Own key external events end-to-end: Plan and deliver Qonto’s presence at events such as 4 Years From Now, South Summit, and Valencia Digital Summit from brief to post-event reporting.
• Design owned event formats that stand out: Create differentiated experiences that position Qonto as a memorable brand for Spanish SMEs beyond a standard booth setup.
• Run vendors and budgets with discipline: Negotiate contracts, optimise spend, and deliver quality outcomes within constrained budgets.
• Align internal teams to ship on time: Coordinate Design, Sales, Press, and Social Media so each event lands with consistent messaging and execution.
• Measure and improve event ROI: Define success metrics, track performance, and iterate formats using data and AI-supported workflows.

Events Manager

Data Analyst

• Create SQL queries and data extracts using Snowflake and Metabase to support internal control processes and help validate that internal procedures are properly aligned
• Analyze data and create visualizations through charts and dashboards to help risk & compliance teams make informed decisions
• Maintain and improve existing tools shared with risk and compliance teams, including frameworks hosted in Google Sheets/Google App Script
• Communicate proactively with stakeholders, scheduling appointments to understand requirements and ensure accurate data delivery
• Support investigation processes by providing data for Suspicious Transaction Reports and Enhanced Investigation frameworks

Data Analytics Intern – Risk & Compliance

Customer Support

• Maintain our high customer satisfaction score through personalized, in-depth support by answering all customer questions via email, chat, and phone.
• Anticipate clients' expectations and understand their needs to continuously improve our product and preserve the "WOW" factor in our relationships. Your role is key to enabling continuous product improvement.
• Establish internal processes to better respond to customer requests (dashboards, feedback to Operations and Product teams, etc.) using our continuous improvement methodology. You will identify anomalies, optimize and implement new problem-solving approaches, and keep colleagues informed of all developments.

Customer Care Officer – VIP Clients, French Market

• Be a Qonto Ambassador: Delight our Spanish customers with sharp, fast support via email, chat, and phone — both inbound and outbound. Every interaction reinforces their decision to choose Qonto.
• Be the voice of our customers: Customer Voice is precious to us — we use it to continuously improve our product and maintain the "WOW" effect our customers love. You'll surface insights, flag root causes, and contribute around one improvement per month through our PDCA cycles.
• Hit our quality bar: Reach a Stellar Support score ≥ 70/100 (deep-dive quality score), fast First Reply Time (chat under 5 min, email under 30 min), and zero backlog at end of day.
• Take ownership: Identify anomalies, propose better problem-solving methods, and keep your teammates aligned on what's changing.

Customer Care Officer – Spanish Market

Account Manager

• Lead identification, design, and delivery of internal solutions to automate partners management
• Address high-impact problems within partnerships channel
• Coordinate efforts between Engineering, Ops, Business teams, and Senior Management
• Own the partnership channel roadmap and work with various stakeholders
• Develop POC solutions, manipulate data, and collaborate with partners managers

Partnerships Growth Ops

Full-stack Engineer

• Join our AI Lab as a Tech Lead and help Qonto build the AI-first product that transforms how 600,000+ businesses manage their finances.
• Spend most of your time doing what you love — shipping — while providing the technical direction and light mentorship that turns a high-velocity squad into a high-quality one.
• Work alongside Sophie, our Manager for the AI Lab, you'll set the technical standard for a 13-person cross-functional team as we scale from one AI agent to many.
• Directly manage 5 engineers across Backend, Web, and Mobile — leading by project and track, not by stack — keeping pace with our ambition: one new agent every 6 weeks.
• Act as the technical interface between the AI Lab and the broader organisation — understand how features are built across Qonto, bring that knowledge into the Lab, and ensure what we build in agents integrates with the wider product.

Tech Lead – AI Lab

• Participate in setting up the tax strategy — identify and implement tax optimization opportunities, ensure the correct tax treatment is applied across the group, and ensure the organizational structure remains aligned with the tax strategy.
• Assist Finance & Accounting teams with tax computation and tax accounting — supervise calculations, review filings, ensure timely submissions, and liaise with external advisors.
• Coordinate tax compliance across Europe — partner with the accounting team and local tax compliance advisors.
• Own product tax analysis — define applicable tax treatments and reporting obligations for Qonto’s new products in France and abroad, and develop the client-facing tax information that accompanies them.
• Manage transfer pricing requirements, documentation, reporting and computations across the group.
• Act as the bridge between tax and the rest of the company — collaborate with Finance, Accounting, Product, and Legal teams; represent Qonto with tax authorities; and manage relationships with external advisors.

Tax Manager

Operations

• Manage card disputes end-to-end — analyze contested transactions, process Mastercard chargebacks on the issuing side, and handle acquiring-side disputes from cardholders contesting transactions with Qonto merchants (via Adyen / POS / tap-to-pay).
• Investigate fraud cases — analyze phishing, account takeover, and device theft cases across multiple internal tools and make reimbursement decisions.
• Monitor SLA alerts and operational queues — manage internal alerts on dispute and operations backlogs, refund processing on closed accounts, and Mastercard security alerts (compromised card data at merchants).
• Contribute to risk & compliance reporting — support monthly loss rate and commission reports, and regulatory submissions to central banks (Banque de France, Banco de España, Banca d'Italia, etc.).
• Support CS escalations — answer complex queries escalated by the Customer Support team on payment and transaction issues they cannot resolve themselves.
• Participate in automation and process improvement projects — as the team outsources low-value tasks to an external partner, contribute to AI workflow implementation, regulatory reporting improvements, and cross-team projects.

Banking Ops Apprentice

Backend Engineer

• Join our AI Lab as a Backend Product Engineer and help accelerate Qonto's transition to an AI-first product.
• Ship user-facing AI agents that transform how 600,000+ businesses manage their finances, working in small, autonomous squads under the guidance of Sophie, our Manager for the AI Lab.
• Deliver a new AI agent every 6 weeks, owning the full backend and AI logic from scoping to deployment — balancing speed with reliability and minimal technical debt.
• Architect pragmatic LLM guardrails and future-proof components that hold up in a regulated banking environment and don't need rewriting three months later.
• Use AI coding tools (Cursor, Claude Code, Copilot…) for ~70% of your coding to review, refine, and ship features faster.
• Contribute to frontend (React/JS) via vibe coding when needed, with the FE engineer reviewing your PRs — so the squad stays unblocked.

Backend Product Engineer – Python, AI

Growth Marketing

• Lead French Account Growth team to drive incremental revenue (NRR) through coaching and data-driven management.
• Take full ownership of a mature, high-volume inside sales team.
• Coach and develop a team of 7 Account Growth salespeople through structured 1:1s, call reviews, and feedback.
• Drive performance through routines and results-first culture.
• Build and maintain a reliable forecast and adjust strategy throughout the month.
• Use data to manage: track KPIs and influence outcomes through coaching.

Lead Inbound Sales – Account Growth

Controller

• Implement banking reconciliation processes in SAP for CBS core banking system transactions, configuring and managing reconciliation workflows for complex payment systems including CB, SWIFT, SDD, and cards
• Oversee end-to-end Core Banking System reconciliation process by coordinating the different departments involved (Bank operation, ledger, and treasury)
• Analyze the discrepancies detected on second-level control with Treasury and Bank Operations team
• Be proactive by offering innovative solutions for the Core Banking System reconciliation process on the finance side (including the monitoring of internal accounts, suspense accounts, and operational accounts)
• Support the Finance team in the implementation of the accounting allocation rules of the Core Banking System transactions as part of a new ERP project
• Organize and prioritize reconciliation work to prevent backlogs while maintaining meticulous attention to detail and accuracy under pressure including suspense accounts

Financial Settlement Controller

Compliance

• Lead and develop an 8-person team
• Own Qonto’s regulatory compliance roadmap
• Partner with Product & Strategy teams
• Assist in handling queries from banking authorities
• Leverage tooling and AI for analysis

Head of Regulatory Compliance

Financial Crime

• Identify and investigate suspicious activity and transaction flows using automated alerts and manual review.
• Analyze financial documents and statements to detect suspicious patterns.
• Communicate with customers and counterparties to collect key information.
• Support teams such as Onboarding, Customer Service, and Banking Operations when there are concerns about a customer.
• Coordinate with the Financial Security team, which is responsible for reporting cases handled by AML.