Customer Care Officer – VIP Clients, French Market

Qonto

Customer Care Officer supporting influential startups and key business leaders on Qonto’s customer care team. Maintaining high customer satisfaction and handling high-impact inquiries in Barcelona.

Posted 6/2/2026full-timeBarcelona • 🇪🇸 SpainJuniorWebsite

About the role

Key responsibilities & impact

Maintain our high customer satisfaction score through personalized, in-depth support by answering all customer questions via email, chat, and phone.
Anticipate clients' expectations and understand their needs to continuously improve our product and preserve the "WOW" factor in our relationships. Your role is key to enabling continuous product improvement.
Establish internal processes to better respond to customer requests (dashboards, feedback to Operations and Product teams, etc.) using our continuous improvement methodology. You will identify anomalies, optimize and implement new problem-solving approaches, and keep colleagues informed of all developments.

Requirements

What you’ll need

At least one year of experience in a customer support or customer service role serving high-profile clients.
Excellent verbal and written communication skills.
Demonstrated empathy and the ability to adapt communication to customers' needs.
Collaborative team player who works with colleagues to achieve shared goals and supports teammates.
Ability to step back from difficult situations, identify customer pain points, and seek feedback to continuously improve.
Self-motivated, with a proactive drive to contribute beyond core duties and improve processes.
Fluent in French and English.

Benefits

Comp & perks

A supportive team that helps one another be the best they can be.
Work in a dynamic, fast-growing fintech environment, supporting high-profile clients who are shaping the future of business.
A diverse international environment with teammates from around the world.
A clear career path for professional growth.
A culture of continuous improvement and autonomy.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent verbal communicationexcellent written communicationempathyadaptabilitycollaborationteam playerproblem-solvingself-motivationproactivecontinuous improvement