FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Manage card disputes end-to-end — analyze contested transactions, process Mastercard chargebacks on the issuing side, and handle acquiring-side disputes from cardholders contesting transactions with Qonto merchants (via Adyen / POS / tap-to-pay).
- Investigate fraud cases — analyze phishing, account takeover, and device theft cases across multiple internal tools and make reimbursement decisions.
- Monitor SLA alerts and operational queues — manage internal alerts on dispute and operations backlogs, refund processing on closed accounts, and Mastercard security alerts (compromised card data at merchants).
- Contribute to risk & compliance reporting — support monthly loss rate and commission reports, and regulatory submissions to central banks (Banque de France, Banco de España, Banca d'Italia, etc.).
- Support CS escalations — answer complex queries escalated by the Customer Support team on payment and transaction issues they cannot resolve themselves.
- Participate in automation and process improvement projects — as the team outsources low-value tasks to an external partner, contribute to AI workflow implementation, regulatory reporting improvements, and cross-team projects.
Requirements
What you’ll need- Education: Currently pursuing a Master's in Finance, Accounting, Management Control, Banking & Insurance, or a program with a strong legal or compliance component.
- Analytical mindset: You have a rigorous, detail-oriented approach — in dispute analysis, one overlooked detail can invalidate an entire case; this is the skill we value most.
- Technical: Comfortable with Excel or equivalent data tools; familiar with Notion; experience with CRM or ticketing tools (Zendesk, Intercom, or equivalent) is a plus; SQL knowledge is a strong bonus.
- Curiosity & continuous improvement: You're always looking to understand how things work and how to make processes better.
- Languages: Native or fluent French (required) + professional English; other languages are a plus.
Benefits
Comp & perks- Flexible schedule. Hybrid policy with up to 2 days per week remote work.
- Professional development. Self-service Learning & Development platform and unlimited access to AI tools.
- Stay active. Gympass gives you access to 3,000+ sports and wellness partners.
- Meal allowance. Lunch card with 50% coverage.
- Commuting support. 50% of the cost of your public transportation pass is covered.
- Team culture. Team events, snacks, and beverages.
- Time off. 1 paid day off per month, no questions asked.
- Inclusive environment. An inclusive, supportive workplace where everyone belongs.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysischargeback processingfraud investigationregulatory reportingdispute managementSQLExcelCRM toolsticketing toolsprocess improvement
Soft Skills
analytical mindsetdetail-orientedcuriositycontinuous improvementproblem-solvingcommunicationteam collaborationcustomer supportescalation managementadaptability