Executive Assistant

• Manage complex, multi-time-zone calendars for a small senior leadership team.
• Own international and domestic travel end to end, including itineraries, logistics, visas, and expense management.
• Serve as a trusted, polished point of contact for internal and external stakeholders.
• Drive preparation of materials for town halls, board meetings, business reviews, and leadership offsites.
• Act as a connective thread across the business and regions, tracking follow-through on key priorities and actions.
• Partner closely with counterpart EAs across the global team.

• Manage complex, multi-time-zone calendars for a small senior leadership team based across regions including the Europe, Asia Pacific and the Americas, anticipating needs and protecting executive time with sound, independent judgment.
• Own international and domestic travel end to end, including itineraries, logistics, visas, and expense management, with no detail left to chance.
• Serve as a trusted, polished point of contact for internal and external stakeholders on behalf of your executives, often as the first impression of the leadership team.
• Drive preparation of materials for town halls, board meetings, business reviews, and leadership offsites, translating executive intent into clear, decision-ready content.
• Act as a connective thread across the business and regions, tracking follow-through on key priorities and actions so nothing falls through the cracks.
• Partner closely with counterpart EAs across the global team to align on cross-functional initiatives, executive communications, and shared operating rhythms.
• Leverage AI and productivity tools, including Claude and Gemini, to work smarter and help your executives do the same, continuously raising the bar on efficiency.

Compliance

• Manage process & compliance activities to implement and maintain industry best compliance and security frameworks like ISO, CSA, SSAE18 SOC, NIST, FDA, NIS, TISAX etc.
• Drive consistency across QAD in maintaining compliance controls and in maintaining applicable regulatory compliance requirements in the areas of Information Security, Service Management, Risk Management, Business Continuity Management, Privacy Management, Quality Management System, etc.
• Perform gap analysis for compliance standards upgrades and guide functional teams in implementing required controls, and in updating policy and procedures.
• Conduct internal compliance audits and demonstrate controls during external compliance assessments.
• Manage and conduct internal process and security compliance audits.
• Participate in external compliance audits and present evidence and controls.
• Manage customer audit requests and coordinate with the global teams in gathering and presenting evidence.
• Document audit observations/findings and follow up with the impacted parties for closure of the audit findings.
• Perform gap analysis for certification upgrades and implement updates.
• Maintain compliance related registers like Risk, Continuous Improvements, etc.
• Deliver training as required to the global teams on various compliance frameworks.
• Assist business functions in performing business impact analysis and in maintaining business continuity plans.
• Work with the global business functions in responding to third party questionnaires.
• Proactively develop skill and knowledge on security and compliance standards and frameworks.
• Stay attuned to changes in industry compliance and regulatory requirements.

Compliance Analyst

Video Editor

• Define the content mix and publishing cadence across YouTube, LinkedIn, Meta, and X.
• Translate existing assets into platform-optimized formats that drive engagement and reach.
• Own the day-to-day strategy, creation, and execution across all organic social channels.
• Lead Redzone's video content strategy with a strong point of view on format, storytelling, and platform performance.
• Develop targeted content and channel strategies that support account-based marketing motions.
• Support evaluation and execution of media sponsorships and editorial partnerships.
• Extend the reach of major events through pre-, during-, and post-event content programs across owned and social channels.
• Leverage AI tools to scale content adaptation, channel optimization, and performance reporting.

Manager, Content & Video Strategy

Backend Engineer

• Architecting an AI-first GTM ecosystem that bridges the gap between Sales, RevOps, Marketing, and Customer Success.
• Design, code, and deploy custom AI integrations from scratch to connect our CRM, Sales Engagement platforms, and other technology stack components.
• Build proprietary internal LLM-based tools to automate account and contact enrichment, outbound messaging for early and middle of the funnel prospects.
• Develop agentic workflows that handle routine administrative tasks (e.g., CRM data, meeting summaries, and follow-up scheduling) across the revenue organization.
• Partner with RevOps and Marketing Ops to audit the existing tech stack, identifying redundancies where AI can replace high-cost, low-utility third-party vendors.
• Implement predictive modeling to identify high-intent pipelines and provide Sales with real-time 'Next Best Action' recommendations.
• Ensure data integrity across all platforms, creating a 'single source of truth' that AI models can leverage for accurate forecasting.
• Collaborate with Customer Success to build AI-driven retention loops and automated renewal triggers.
• Consult with Marketing leadership on AI-driven content distribution and performance marketing automation to lower Customer Acquisition Cost (CAC).
• Act as an internal consultant, training GTM teams on how to effectively 'prompt' and utilize deployed AI tools to maximize their individual output.

Principal AI Go-to-Market Operations Engineer

Team Lead

• Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software
• Intercept and triage complex compliance tickets to significantly reduce Engineering escalations
• Manage, mentor, and train frontline FTZ Support Agents
• Partner closely with FTZ Product and Engineering leadership
• Serve as the senior technical point of contact for Top FTZ enterprise accounts

FTZ Support Team Lead

Account Executive

• Own the commercial growth relationship for our active customer base
• Drive Existing Customer Expansion
• Target and pursue expansion opportunities within existing active customers
• Drive deep client engagement within existing accounts
• Partner closely with Customer Success Managers
• Own commercial engagement for high-value cross-sell opportunities
• Maintain and foster deep relationships with executive sponsors

Senior Account Executive

Marketing

• Launch and optimize integrated, multi-touch campaigns across email (Marketo nurture tracks), paid media, webinars, and field events tailored to specific manufacturing personas and verticals.
• Execute target account plays using intent and engagement signals to build account-specific landing pages, ad audiences, and customized content sequences.
• Act as the daily marketing liaison to the BDR team, briefing them on active campaigns and real-time intent signals to ensure timely sales follow-up.
• Maintain marketing database hygiene and leverage Salesforce or equivalent BI dashboards to track pipeline health, account engagement, and performance gaps.
• Partner with Corporate and Global Marketing teams to develop, localize, and organize campaign assets and sales enablement tools.

Pipeline Marketing Specialist

General

• Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software
• Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations
• Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development
• Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization
• Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch
• Partner closely with FTZ Product and Engineering leadership as the internal SME
• Serve as the senior technical point of contact for Top FTZ enterprise accounts

Pre-sales Engineer

• Conduct high-impact, interactive client discovery sessions to uncover deep business pain points, strategic goals, and operational bottlenecks
• Actively participate in the qualification process, analysing prospect requirements to ensure our Adaptive ERP, and complementary solutions are the perfect engine for their needs
• Design, build, and deliver compelling software demonstrations and executive presentations
• Partner with the sales team—acting as a seamless, elite pit crew—to build customised win strategies
• Maintain a premier level of knowledge regarding QAD’s suite of solutions, manufacturing industry trends, and the competitive grid

Solutions Consultant – Adaptive ERP

• Manage process & compliance activities to implement and maintain industry best compliance and security frameworks like ISO, CSA, SSAE18 SOC, NIST, FDA, NIS, TISAX etc.
• Focus is to drive consistency across QAD in maintaining compliance controls and in maintaining applicable regulatory compliance requirements in the areas of Information Security, Service Management, Risk Management, Business Continuity Management, Privacy Management, Quality Management System, etc.
• Performs gap analysis for compliance standards upgrades and guides functional teams in implementing required controls, and in updating policy and procedures.
• Conducts internal compliance audits and demonstrates controls during external compliance assessments.
• Compliance Management: Manages and conducts internal process and security compliance audits
• Manages and participates in external compliance audits and presents evidence and controls
• Manages customer audit requests and coordinates with the global teams in gathering and presenting evidence
• Documents audit observations/findings and follows-up with the impacted parties for closure of the audit findings
• Performs gap analysis for certification upgrades and implements updates.
• Ensures that process and policy documents meet the compliance control requirements.
• Works with respective business teams to implement missing controls, and assist the teams to update policy/process documents.
• Maintains compliance related registers like Risk, Continuous Improvements, etc.
• Delivers training as required to the global teams on various compliance frameworks.
• Assists business functions in performing business impact analysis and in maintaining business continuity plans.
• Works with the global business functions in responding to third party questionnaires.
• Proactively develops skill and knowledge on security and compliance standards and frameworks.
• Stays attuned to changes in industry compliance and regulatory requirements.

Full-stack Engineer

• Build and ship features across the Champion platform repositories
• Improve developer experience in tooling, documentation, and onboarding
• Maintain and evolve the MCP tool server
• Support BU Applied AI engineers in building and deploying Champions
• Review agent implementations and contribute to internal engineering guides
• Design and build Champion agents for use-cases when needed
• Write and iterate on system prompts and context injection
• Follow trunk-based development with PR-gated merges and write tests before implementing

Software Engineer, AI Agent Platform

Consultant

• Conduct high-impact, interactive client discovery sessions to uncover deep business pain points, strategic goals, and operational bottlenecks
• Actively participate in the qualification process, analysing prospect requirements to ensure that our Adaptive ERP solutions are a perfect fit
• Design, build, and deliver compelling software demonstrations and executive presentations
• Partner with the sales team to build customised win strategies, craft RFP/RFI responses, and navigate complex technical evaluations
• Maintain a premier level of knowledge regarding QAD’s suite of solutions and manufacturing industry trends

Principal Business Consultant – Adaptive ERP

DevOps Engineer

• Drive Operational Excellence: Design, implement, and maintain highly available, scalable, and resilient systems that deliver exceptional customer experience
• Datadog Expert: Be one of the go-to experts for Datadog, responsible for defining and implementing best practices
• Software Development for Reliability: Develop robust, well-tested, and maintainable software to automate operational tasks
• Toil Reduction Champion: Identify and eliminate toil through automation and process improvements
• Incident Management & Post-Mortems: Lead blameless post-mortems and contribute to incident response framework
• Reliability Metrics & Goals: Collaborate to define, implement, and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets
• Infrastructure as Code: Leverage and contribute to infrastructure as code efforts
• System Design & Architecture: Provide SRE expertise in system design reviews
• Knowledge Sharing & Mentorship: Document processes and share expertise with team

Senior Site Reliability Engineer – SRE

• Own end-to-end sales cycle from prospecting to closure for QAD’s ERP software solutions and other offerings
• Drive initial client engagement independently, leading first prospect meetings, uncovering pain points, and establishing business cases
• Target and pursue net new customers and new leads within existing active customers to expand market share
• Qualify opportunities based on commercial fit upfront (e.g., ICP)
• Request resources after commercial qualifications, following standardized processes (e.g., fill out templated SE request form to be approved by SSEM / deal team)
• Develop and maintain account plan for Tiered accounts, including strategic objectives, pipeline / whitespace analysis, persona mapping, action plan, etc.
• Collaborate with CSM on account strategy through a regular cadence of touchpoints (e.g., monthly joint account planning for Tier 1 accounts)
• Own commercial engagement for complex renewals (e.g., multi-year, multi-region, strategic at-risk accounts)
• Manage and foster relationships with executive sponsors and key stakeholders
• Maintain pipeline health, forecasting accuracy, and deal hygiene in CRM
• Actively capture sales success stories (e.g., wins, competitive takeouts, migration deals) and provide input into pitches and business value narratives to marketing/enablement
• Own internal cadence and governance of "pod" structure (e.g., with CSM, SSEM, Services PM), ensuring timely and consistent handoffs across the customer journey

Executive Assistant

Executive Assistant

Compliance Analyst

Manager, Content & Video Strategy

Principal AI Go-to-Market Operations Engineer

FTZ Support Team Lead

Senior Account Executive

Pipeline Marketing Specialist

FTZ Support Team Lead

Solutions Consultant – Adaptive ERP

Compliance Analyst

Software Engineer, AI Agent Platform

Principal Business Consultant – Adaptive ERP

Senior Site Reliability Engineer – SRE

Senior Sales Executive – ERP