FTZ Support Team Lead

QAD

FTZ Support Team Lead serving as primary contact for QAD FTZ software. Managing support agents and handling complex compliance tickets in Texas with a focus on Customs and compliance.

Posted 6/25/2026full-timeRemote • Houston • Texas • 🇺🇸 United StatesSenior💰 $100,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software
Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations
Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development
Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization
Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch
Partner closely with FTZ Product and Engineering leadership as the internal SME
Serve as the senior technical point of contact for Top FTZ enterprise accounts

Requirements

What you’ll need

2+ years of direct experience in Foreign-Trade Zone (FTZ) operations, preferably administering a zone using QAD FTZ software
Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI)
Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone
Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ
Strong understanding of how software, specifically FTZ software, uses integration to process transactions
The ability to troubleshoot and review integration files is a strong plus
Previous experience leading or mentoring, ideally in a globally distributed environment
Exceptional stakeholder management skills; ability to confidently navigate high-pressure situations with enterprise FTZ operators and internal executive leadership
Ability to understand how issues should be triaged based on how they affect customer’s operations and compliance

Benefits

Comp & perks

U.S. benefits package includes medical, dental and vision coverage
A 401(k) plan with company match
Short-term and long-term disability coverage
Life insurance
Paid-time off
Parental leave
Well-being programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

QAD FTZ softwareForeign-Trade Zone (FTZ) operationsAutomated Commercial Environment (ACE)Automated Broker Interface (ABI)processing FTZ transactionsCBP Form 214 admissionstroubleshooting integration filesreporting requirementsPGA interactionintegration processing

Soft Skills

mentoringstakeholder managementnavigating high-pressure situationsteam leadershipcommunicationproblem-solvingtrainingcollaborationcustomer operations understandingtriaging issues