Systems Engineer

• Act as the primary technical point of contact for customers from project kick-off to go-live, ensuring milestones are achieved on time.
• Conduct scoping sessions with customer IT teams and system integrators to translate business requirements into structured integration plans.
• Provide clear architectural advice on how customers must iterate operations programmatically.
• Guide customers on how to interact with Redzone's standard RESTful OpenAPI library.
• Coordinate and configure Single Sign-On integrations using SAML-based Identity Providers (IdPs).
• Assist in provisioning and configuring Redzone’s proprietary client agent (RZLogger) for data automation setup.
• Leverage specialized AI tools to quickly build, transform, and manage data workflows within the Boomi environment.

Systems Architect, Integrations

Customer Support

• Support sales-to-operations forecasting and project execution activities in Certinia.
• Assist with billing inquiries and escalations, ensuring timely follow-up and resolution.
• Support month-end reporting and project closure processes.
• Coordinate customer recognition programs in partnership with vendors and Implementation teams.
• Identify opportunities for process improvements in billing, forecasting, and operational workflows.
• Collaborate cross-functionally with Finance, Sales, Implementation, and Operations teams to support project execution.
• Maintain reporting tools and dashboards to track forecasting accuracy and operational performance.
• Provide administrative and operational support for operational efficiency initiatives.
• Other duties as assigned.

Operations Support Specialist

Operations

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Operational Excellence Manager

Solutions Engineer

• Conduct high-impact, interactive client discovery sessions to uncover deep business pain points, strategic goals, and operational bottlenecks specifically related to financial processes, accounting, and regulatory compliance.
• Actively participate in the qualification process, analysing prospect requirements to ensure our Adaptive ERP, and complementary solutions are the perfect engine for their financial needs.
• Design, build, and deliver compelling software demonstrations and executive presentations.
• Partner with the sales team—acting as a seamless, elite pit crew—to build customised win strategies, craft RFP/RFI responses, and navigate complex technical evaluations.
• Maintain a premier level of knowledge regarding QAD’s suite of solutions, financial and accounting industry trends (e.g., IFRS, US GAAP) , and the competitive grid.

Financial Solutions Consultant – Adaptive ERP

Business Development Rep

• Act as the primary contact for inbound leads, ensuring timely follow-up, qualification, and handoff to the appropriate Sales Executive
• Own the full ERP prospecting lifecycle, from managing inbound interest to driving proactive outbound campaigns that generate qualified pipeline
• Execute outbound prospecting strategies across phone, email, social, and events to engage decision-makers within key manufacturing and supply chain accounts
• Identify and drive both net-new opportunities and opportunities within QAD’s existing customer base
• Partner with Marketing to maximize pipeline impact from campaigns, events, and digital programs
• Document all activities in CRM and provide insight to Marketing on lead quality, conversion trends, and market feedback.

Business Development Representative – BDR/SDR

• Influence prospective customers with support onsite and provide remote executive overviews
• Be a subject matter expert in all Redzone modules
• Lead onsite and remote opportunity assessments for prospective customers
• Provide mentorship and development for account executives
• Create technical scoping documents and liaise with Project Manager/Implementation teams
• Rapidly generate analyses such as ROIs, cashflows, and breakeven analyses
• Coordinate completion of RFP / RFQs

Manufacturing Solutions Consultant

Engineer

• Developing and supporting customer data capture from operational technology networks
• Integrating needs for a variety of manufacturing systems
• Working directly with customers to scope technological solutions
• Influencing pre-sale processes
• Supporting on-site technology assessments
• Developing automation scopes
• Handing off projects to managers
• Implementing system interface solutions
• Setting and documenting standards for solutions

Senior Controls Engineer

• Act as the primary contact for inbound leads, ensuring timely follow-up, qualification, and handoff to the appropriate Sales Executive
• Own the full prospecting ERP lifecycle, from managing inbound interest to driving proactive outbound campaigns that generate qualified pipeline
• Execute outbound prospecting strategies across phone, email, social, and events to engage decision-makers within key manufacturing and supply chain accounts
• Identify and drive both net-new opportunities and opportunities within QAD’s existing customer base
• Partner with Marketing to maximize pipeline impact from campaigns, events, and digital programs
• Craft personalized messaging and sequences tailored to industry, role, and buyer intent signals
• Leverage Salesforce, ZoomInfo, LinkedIn Sales Navigator, ABM platforms (6Sense, Demandbase), Salesloft and AI-enabled research tools (Clay) to prioritize high-fit accounts
• Conduct discovery conversations to uncover pain points, timing, budget, and solution alignment
• Collaborate with Marketing, Sales, and RevOps to optimize lead flow and continuously improve prospecting strategies
• Document all activities in CRM and provide insight to Marketing on lead quality, conversion trends, and market feedback

Business Development Executive, French or German Speaker

• Act as the primary contact for inbound leads, ensuring timely follow-up, qualification, and handoff to the appropriate Sales Executive
• Own the full ERP prospecting lifecycle, from managing inbound interest to driving proactive outbound campaigns that generate qualified pipeline
• Execute outbound prospecting strategies across phone, email, social, and events to engage decision-makers within key manufacturing and supply chain accounts
• Identify and drive both net-new opportunities and opportunities within QAD’s existing customer base
• Partner with Marketing to maximize pipeline impact from campaigns, events, and digital programs
• Craft personalized messaging and sequences tailored to industry, role, and buyer intent signals
• Leverage Salesforce, ZoomInfo, LinkedIn Sales Navigator, ABM platforms (6Sense, Demandbase), Salesloft and AI-enabled research tools (Clay) to prioritize high-fit accounts
• Conduct discovery conversations to uncover pain points, timing, budget, and solution alignment
• Collaborate with Marketing, Sales, and RevOps to optimize lead flow and continuously improve prospecting strategies
• Document all activities in CRM and provide insight to Marketing on lead quality, conversion trends, and market feedback.

Business Development Executive

• Act as the primary contact for inbound leads
• Own the full prospecting ERP lifecycle
• Execute outbound prospecting strategies across multiple channels
• Identify and drive both net-new opportunities and opportunities within existing customer base
• Partner with Marketing to maximize pipeline impact
• Craft personalized messaging tailored to industry and buyer intent signals
• Conduct discovery conversations to uncover pain points
• Collaborate with Marketing, Sales, and RevOps to optimize lead flow