Operations

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Operational Excellence Manager – Large Enterprise

• Participate in Industrial team forums to ensure any 90-day program/software/workflow changes get highlighted and discussed
• Train customer teams on workflows inside Redzone through multiple 90-day programs.
• Facilitates huddle and daily vital signs meetings to support action cycles at the shop floor.
• Track performance data and uplifts through the program.
• Lead kaizen activities as required during customer 90-day programs
• Openly share feedback with customers’ frontline teams and leadership in order to drive positive behavioral and uplift results.
• Facilitate weekly customer progress meetings remotely
• Identifies miracle stories as well as miracle results to guide celebration of wins with the customer.
• Manage project schedules with customers
• Provide Success Assessments upon project completion
• Deliver module overviews and provide customers enough info to create initial pull
• Troubleshooting of customer issues as needed
• Support customer identification of next steps in their Redzone journey
• May be required to coach non-general manufacturing coaching as required.
• Other duties as assigned.

Operational Excellence Manager – Industrial

Customer Success Manager

• Serve a selected group of customers as part of a cross-functional account team
• Guide the full-lifecycle customer journey with QAD solutions, from initial deal onward
• Build trusted advisor relationships with executive sponsors and key stakeholders
• Monitor health scores, usage data and other KPIs to proactively address account risk
• Demonstrate ability to meet revenue goals and customer engagement targets
• Conduct Strategic Business Reviews in collaboration with the account team
• Maintain required customer data in QAD systems of record
• Support deal execution as needed, including customers procurement group
• Responsible for 'Customer Journey' artifact development, maintenance; and delivery
• Develop technical and business expertise in QAD’s product and services offerings
• Brief internal stakeholders, including top management, on customer status and issues
• Notify Sales of new leads and opportunities for existing customers
• Apply critical thinking skills to evaluate the implications of analysis results
• Influence team direction and decision-making processes
• Anticipate client needs and proactively suggest solutions or additional services
• Proactively seek opportunities to collaborate with colleagues across different functions
• Contribute to or lead internal GTM process improvement initiatives

Senior Customer Success Manager – ERP

Account Executive

• Prospect, identify, develop, negotiate and, ultimately, uncovering opportunities and close new business within the existing QAD customer base
• Develop and manage pipeline to meet or exceed target
• Lead the sales process from qualifying to closing
• Maintain laser focus on target and named account acquisition
• Ensure that metrics are at all times updated with the most recent accurate forecasts, latest activities and next steps
• Understand the business landscape and be able to build differentiators into the recommendations
• Present effectively to external customers across all levels from marketing staff to C-suite executives
• Thrive working in a fast pace and intense sales environment
• Effectively organize various internal and external teams to work together to drive deals through complex sales cycles

Senior Sales Executive – Supply Chain Solutions

Bilingual Operational Excellence Manager – French/English

Account Manager

• Execute partner strategies as defined by regional leadership, focusing on the onboarding and activation of new reseller partners, referral partners, technology partners, system integrators, and consulting partners.
• Facilitate partner training and certification programs to ensure partners are proficient in selling and positioning Redzone solutions.
• Support partner-sourced and partner-influenced revenue goals by managing a robust sales pipeline and providing accurate updates within Salesforce.
• Coordinate with the Directors of Sales and the wider partner management organization to ensure local partner activities align with US GTM plans.
• Work with partners and the marketing team to support joint demand generation campaigns and local events to build market awareness.
• Assist in conducting Business Reviews to monitor partner performance, identify growth opportunities, and maintain strong relationship alignment.
• Maintain accurate records of partner activities, contracts, and forecasts in Salesforce.
• Strategically evolve the partner ecosystem toward "Sales Autonomy," empowering partners to independently identify, qualify, and close SaaS bookings without Redzone Account Executive involvement.
• Act as the lead mediator for the partner network, proactively resolving bidding conflicts across partners.

Partner Account Manager

Business Development Rep

• Serve as a specialist in lead generation activities to execute the company’s sales and marketing strategies, by initiating contact with prospects and performing early discovery to identify qualified leads in specific vertical markets, geographic regions and/or assigned target accounts
• Evangelize the company’s value proposition, solution offerings and use case scenarios through phone, email, and social communications with Executive, Director, Manager and Technical level prospects
• Execute outbound prospecting best practices with targeted calls, emails, and social touch points daily, with all activities documented in our CRM system according to established guidelines
• Draft appropriate strategic messaging for direct communication and gather competitive intelligence from business development activities
• Assess which prospects will result in revenue for the organization and take action to pass to sales

Business Development Executive

Solutions Engineer

• Influence prospective customers with support onsite and provide remote executive overviews
• Be a subject matter expert in all Redzone modules
• Lead onsite and remote opportunity assessments for prospective customers
• Provide mentorship and development for account executives
• Create technical scoping documents and liaise with Project Manager/Implementation teams
• Rapidly generate analyses such as ROIs, cashflows, and breakeven analyses
• Coordinate completion of RFP / RFQs

Manufacturing Solutions Consultant – UK, Remote with Travel

Manufacturing Solutions Consultant – Holland, Remote with Travel

Full-stack Engineer

• You will be the core driver in the conceptualization, design, development, and implementation of new, highly complex models and procedures
• Provide strategic technical direction, mentor senior and principal team members
• Build the next generation of our platform, which features core pillars like Adaptive Applications and Champion AI
• Independently design, implement, and lead the development and testing of features, taking end-to-end ownership
• Proactively debug, diagnose, and resolve the most complex technical issues and performance bottlenecks

Senior Principal Software Engineer – Full Stack Engineer

• Own end-to-end sales cycle from prospecting to closure for QAD’s ERP software solutions and other offerings.
• Drive initial client engagement independently, leading first prospect meetings, uncovering pain points, and establishing business cases.
• Target and pursue net new customers and new leads within existing active customers to expand market share.
• Qualify opportunities based on commercial fit upfront (e.g., ICP).
• Request resources after commercial qualifications, following standardized processes (e.g., fill out templated SE request form to be approved by SSEM / deal team).
• Develop and maintain account plan for Tiered accounts, including strategic objectives, pipeline / whitespace analysis, persona mapping, action plan, etc.
• Collaborate with CSM on account strategy through a regular cadence of touchpoints (e.g., monthly joint account planning for Tier 1 accounts).
• Own commercial engagement for complex renewals (e.g., multi-year, multi-region, strategic at-risk accounts).
• Manage and foster relationships with executive sponsors and key stakeholders.
• Maintain pipeline health, forecasting accuracy, and deal hygiene in CRM.
• Actively capture sales success stories (e.g., wins, competitive takeouts, migration deals) and provide input into pitches and business value narratives to marketing/enablement.
• Own internal cadence and governance of "pod" structure (e.g., with CSM, SSEM, Services PM), ensuring timely and consistent handoffs across the customer journey.

Senior Account Executive – ERP

Consultant

• Assist QAD in implementing its Foreign-Trade Zone (FTZ) software
• Provide professional services to customers for the implementation of FTZ software in manufacturing and distribution companies
• Work directly with customers' compliance and technical teams to map data from their systems into QAD FTZ
• Validate and test data feeds with customers
• Develop process flows and procedures for unique FTZ processing needs
• Collaborate with customers' FTZ consultant, project managers, and technical engineers during implementation process

FTZ Consultant

Marketing

• Build, execute, and measure quarterly marketing plans that include in-person events, webinars, and integrated campaigns.
• Align with the Install Base (IB) Sales Team to support their pipeline and revenue goals.
• Deliver Account-Based Marketing programs tailored to the IB sales team’s top accounts.
• Understand and align with internal systems, such as lead scoring and nurturing, campaign creation and tracking, pipeline generation, and deal acceleration.
• Partner with the Customer Success team to support their events, create customer-facing collateral, and update web pages and e-blasts.
• Plan and execute customer-facing events, including webinars, hospitality events, community summits, and road shows.
• Maintain ongoing communication with the IB Director of Sales, Field Marketing peers, and cross-functional teams as needed.
• Collaborate with sales leadership to understand their goals, align on planning, and obtain buy-in for marketing programs.

Channel Partner, Customer Marketing Manager

Product Operations

• serve as the strategic co-pilot to the President of our Manufacturing ERP business
• drive strategy artifacts, unblock execution, and own outcomes
• operationalize the President's vision
• drive product portfolio governance
• build early warning systems using leading indicators
• manage the diplomacy and connection points with other Business Units
• Proxy & Decision Making in critical meetings
• identify where the business is stuck and deploy resources
• lead the charge on integrating AI and automation

Head of Product Operations – Strategy, Manufacturing Operations

Analyst

• Support the full M&A lifecycle — from business development and target evaluation, through financial and operational due diligence, to post-merger integration into QAD
• Deal Sourcing & Business Development: Identify, screen, and prioritize potential acquisition targets
• Conduct market research and competitive analysis
• Prepare initial investment theses, target profiles, and strategic rationale materials
• Track inbound opportunities and maintain deal pipeline
• Financial Analysis & Valuation: Build and maintain detailed financial models; perform valuation analyses
• Analyze target financials, revenue quality, margins, growth drivers, and unit economics
• Coordinate and support due diligence efforts with internal and external teams
• Support deal execution from LOI through signing and close
• Assist with data room management and diligence requests
• Support integration planning and execution for seamless integration into QAD
• Track synergy realization, cost savings, and revenue upside vs. deal case