Project Manager

• Lead end-to-end ERP implementation projects from initiation through go-live and post-deployment stabilization
• Apply PMI project management methodologies to ensure predictable, on-time, and on-budget delivery
• Define and manage project scope, schedule, budget, risks, assumptions, and dependencies in alignment with the Statement of Work
• Establish and maintain integrated project plans, including milestones, deliverables, resource assignments, and critical paths
• Enforce formal change control processes to ensure all scope changes are documented, estimated, approved, and tracked
• Facilitate project governance, including steering committee meetings, executive communications, and formal project status reporting
• Participate in and deliver internal and customer-facing project reviews, including financial, delivery, and risk assessments
• Coordinate cross-functional teams (functional consultants, technical resources, client stakeholders, and third-party vendors)
• Ensure deliverables meet defined acceptance criteria and quality standards before the customer signs off
• Proactively identify, escalate, and resolve project risks and issues using structured mitigation and contingency planning
• Drive customer adoption and readiness through effective planning of testing, training, cutover, and go-live activities
• Align service delivery with ITIL principles during deployment
• Maintain accurate project documentation and ensure compliance with internal delivery standards and contractual obligations
• Leverage Professional Services Automation (PSA) systems for project financials, forecasting, resourcing, and billing accuracy

Senior Project Manager – US EST/CST

Full-stack Engineer

• Perform advanced troubleshooting for complex technical issues
• Take ownership of escalated cases
• Collaborate with cross-functional teams to identify and resolve technical gaps
• Manage incoming escalations
• Drive incident resolution by engaging with relevant teams
• Maintain clear communication
• Ensure clear and consistent escalation protocols
• Maintain detailed documentation of all troubleshooting steps
• Develop comprehensive playbooks, guides, and FAQs
• Investigate recurring issues to identify root causes
• Prepare in-depth RCA reports
• Act as a customer advocate during product discussions
• Assist in developing and delivering training materials
• Participate in shift rotations, weekend shifts, and on-call coverage
• Communicate effectively with customers and partners
• Foster trust and transparency with customers

Principal Engineer, Critical Support

Business Development Rep

• Serve as a specialist in lead generation activities to execute the company’s sales and marketing strategies, by initiating contact with prospects and performing early discovery to identify qualified leads in specific vertical markets, geographic regions and/or assigned target accounts
• Evangelize the company’s value proposition, solution offerings and use case scenarios through phone, email, and social communications with Executive, Director, Manager and Technical level prospects.
• Execute outbound prospecting best practices with targeted calls, emails, and social touch points daily, with all activities documented in our CRM system according to established guidelines
• Draft appropriate strategic messaging for direct communication and gather competitive intelligence from business development activities
• Assess which prospects will result in revenue for the organization and take action to pass to sales

Business Development Executive

• Lead end-to-end ERP implementation projects from initiation through go-live and post-deployment stabilization
• Apply PMI project management methodologies
• Define and manage project scope, schedule, budget, risks, assumptions, and dependencies
• Establish and maintain integrated project plans
• Enforce formal change control processes
• Facilitate project governance
• Participate in and deliver internal and customer-facing project reviews
• Coordinate cross-functional teams
• Ensure deliverables meet defined acceptance criteria and quality standards
• Proactively identify, escalate, and resolve project risks and issues
• Drive customer adoption and readiness through effective planning of testing, training, cutover, and go-live activities
• Align service delivery with ITIL principles
• Maintain accurate project documentation

Senior Project Manager – US remote, EST/CST

Product Marketing

• Own the industry-specific narratives of why QAD wins
• Create messaging architectures focused on “Industry-Outcome Translation”
• Define value propositions and persona-based pain points for ERP buyers
• Conduct competitor analysis and win/loss insights
• Develop battlecards, differentiation strategy, and displacement messaging
• Drive Industry-Based Messaging Alignment with campaign and revenue expansion

Director, Product Marketing – Industry Verticals

• Lead end-to-end ERP implementation projects from initiation through go-live and post-deployment stabilization
• Apply PMI project management methodologies to ensure predictable, on-time, and on-budget delivery
• Define and manage project scope, schedule, budget, risks, assumptions, and dependencies in alignment with the Statement of Work
• Establish and maintain integrated project plans, including milestones, deliverables, resource assignments, and critical paths
• Enforce formal change control processes to ensure all scope changes are documented, estimated, approved, and tracked
• Facilitate project governance, including steering committee meetings, executive communications, and formal project status reporting
• Participate in and deliver internal and customer-facing project reviews, including financial, delivery, and risk assessments
• Coordinate cross-functional teams
• Ensure deliverables meet defined acceptance criteria and quality standards before the customer signs off
• Proactively identify, escalate, and resolve project risks and issues using structured mitigation and contingency planning
• Drive customer adoption and readiness through effective planning of testing, training, cutover, and go-live activities
• Align service delivery with ITIL principles
• Maintain accurate project documentation and ensure compliance with internal delivery standards and contractual obligations
• Leverage Professional Services Automation (PSA) systems for project financials, forecasting, resourcing, and billing accuracy

Senior Project Manager – ERP

Customer Success Manager

• Serve a selected group of customers as part of a cross-functional account team
• Guide the full-lifecycle customer journey with QAD solutions, from initial deal onward
• Build trusted advisor relationships with executive sponsors and key stakeholders
• Monitor health scores, usage data and other KPIs to proactively address account risk
• Demonstrate ability to meet revenue goals and customer engagement targets
• Conduct Strategic Business Reviews in collaboration with the account team
• Maintain required customer data in QAD systems of record
• Support deal execution as needed, including customers procurement group
• Responsible for “Customer Journey” artifact development, maintenance; and delivery
• Develop technical and business expertise in QAD’s product and services offerings
• Brief internal stakeholders, including top management, on customer status and issues
• Notify Sales of new leads and opportunities for existing customers
• Apply critical thinking skills to evaluate the implications of analysis results.
• Influence team direction and decision-making processes.
• Anticipate client needs and proactively suggest solutions or additional services.
• Proactively seek opportunities to collaborate with colleagues across different functions.
• Contribute to or lead internal GTM process improvement initiatives

Operations

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Operational Excellence Manager – Large Enterprise

• Participate in Industrial team forums to ensure any 90-day program/software/workflow changes get highlighted and discussed
• Train customer teams on workflows inside Redzone through multiple 90-day programs.
• Facilitates huddle and daily vital signs meetings to support action cycles at the shop floor.
• Track performance data and uplifts through the program.
• Lead kaizen activities as required during customer 90-day programs
• Openly share feedback with customers’ frontline teams and leadership in order to drive positive behavioral and uplift results.
• Facilitate weekly customer progress meetings remotely
• Identifies miracle stories as well as miracle results to guide celebration of wins with the customer.
• Manage project schedules with customers
• Provide Success Assessments upon project completion
• Deliver module overviews and provide customers enough info to create initial pull
• Troubleshooting of customer issues as needed
• Support customer identification of next steps in their Redzone journey
• May be required to coach non-general manufacturing coaching as required.
• Other duties as assigned.

Operational Excellence Manager – Industrial

• Serve a selected group of customers as part of a cross-functional account team
• Guide the full-lifecycle customer journey with QAD solutions, from initial deal onward
• Build trusted advisor relationships with executive sponsors and key stakeholders
• Monitor health scores, usage data and other KPIs to proactively address account risk
• Demonstrate ability to meet revenue goals and customer engagement targets
• Conduct Strategic Business Reviews in collaboration with the account team
• Maintain required customer data in QAD systems of record
• Support deal execution as needed, including customers procurement group
• Responsible for 'Customer Journey' artifact development, maintenance; and delivery
• Develop technical and business expertise in QAD’s product and services offerings
• Brief internal stakeholders, including top management, on customer status and issues
• Notify Sales of new leads and opportunities for existing customers
• Apply critical thinking skills to evaluate the implications of analysis results
• Influence team direction and decision-making processes
• Anticipate client needs and proactively suggest solutions or additional services
• Proactively seek opportunities to collaborate with colleagues across different functions
• Contribute to or lead internal GTM process improvement initiatives

Senior Customer Success Manager – ERP

Account Executive

• Prospect, identify, develop, negotiate and, ultimately, uncovering opportunities and close new business within the existing QAD customer base
• Develop and manage pipeline to meet or exceed target
• Lead the sales process from qualifying to closing
• Maintain laser focus on target and named account acquisition
• Ensure that metrics are at all times updated with the most recent accurate forecasts, latest activities and next steps
• Understand the business landscape and be able to build differentiators into the recommendations
• Present effectively to external customers across all levels from marketing staff to C-suite executives
• Thrive working in a fast pace and intense sales environment
• Effectively organize various internal and external teams to work together to drive deals through complex sales cycles

QAD