Pyramid Healthcare

General

• Conduct screening on potential client calls.
• Complete all documentation associated with client calls.
• Complete all required reports associated with Needs Assessment/Referral Development.
• Handle on-call/off hours admissions, referral and transportation needs.
• Maintain accurate bed availability throughout the entire Pyramid system; demonstrate conduct in keeping with Pyramid ethical standards; participate in training and development activities to enhance job knowledge and skills.

Needs Assessment Coordinator

Assessor

• Provide clinical services, including individual, family, and group sessions
• Conduct mobile behavioral health and substance use disorder assessments
• Complete biopsychosocial assessments and clinical evaluations
• Develop admission, treatment, and clinical recommendations based on assessment findings
• Collaborate with treatment teams and support service planning
• Maintain accurate and compliant documentation
• Participate in on-call rotations as assigned
• Complete all required trainings per organizational, licensing, and accreditation requirements

Clinical Assessor – 1st Shift

Counselor

• Verification of client’s insurance information.
• Upon admission to our program, determines what clients’ medical assistance status is. Identifies which clients need to apply and follows through with entire application process.
• Transmit client’s 3rd party payer information to pharmacy, lab and other outside providers for credits and/or adjustments.

Financial Counselor

Case Coordinator

• Coordinate client appointments, schedules, aftercare planning, and treatment-related meetings.
• Monitor client progress and collaborate with the treatment team to address emerging needs.
• Develop, facilitate, and monitor individualized care plans.
• Conduct client and family orientations alongside clinical staff.
• Provide ongoing case management support to clients and families.
• Connect clients with community resources, healthcare providers, transportation services, and aftercare support.
• Ensure clients have access to a full continuum of traditional and non-traditional services.
• Assist with referral coordination and provider communication throughout treatment.
• Support recovery engagement initiatives using assessment data and individualized client needs.
• Verify completion of admission documentation, consents, and required records.
• Maintain accurate client records and documentation in accordance with federal, state, and accreditation standards.
• Protect confidential client information and maintain HIPAA compliance.
• Communicate regularly with referral sources, community providers, family members, legal representatives, employers, and internal treatment teams.
• Participate in treatment team meetings and case reviews.
• Collaborate with outreach and marketing teams to strengthen community provider relationships.

Manager

• Coordinate client care and service delivery through ongoing communication with healthcare providers, behavioral health professionals, community agencies, and support systems
• Conduct outreach and maintain regular contact with clients to support engagement in treatment and recovery services
• Assess client needs and assist with referrals to medical, behavioral health, housing, employment, transportation, social service, and recovery support resources
• Develop, implement, and monitor individualized care coordination plans
• Support clients in overcoming barriers to treatment, recovery, and overall wellness
• Collaborate with multidisciplinary treatment teams to ensure continuity and quality of care
• Assist with appointment scheduling, follow-up activities, and care transitions
• Maintain communication with referral sources and community partners as appropriate
• Document all client interactions, care coordination activities, and service plans in accordance with program standards and regulatory requirements
• Monitor client progress and identify opportunities for additional support services
• Participate in team meetings, case reviews, training programs, and professional development opportunities
• Maintain knowledge of available community resources and healthcare services throughout Pennsylvania
• Perform additional duties as assigned

Case Manager

Marketing

• Researching, prospecting, and outreach to referral sources in assigned markets
• Data entry for any project findings
• Coordination with management and marketing team on market research and insights
• Other duties assigned

Marketing Intern – Fall 2026

• Provide clientele, marketing and customer service activities within the marketing department while maintaining positive community/public relations.
• Maintain existing referral sources, expand referral base and develop business relationships with the assigned region.
• Input into the overall company-marketing plan.
• Prepare reports as required.
• Assist in setting financial goals for the assigned region.
• Required to interface with the programs to understand client/program/referral source needs.
• Completes required trainings and mandatory training hours.
• Other duties as assigned.

Marketing Representative

Director

• Provide leadership and oversight of regional admissions operations to ensure timely, efficient, and clinically appropriate client placement throughout the continuum of care.
• Coordinate admissions, transfers, and bed management activities while promoting access to care and operational efficiency.
• Collaborate with facility leadership, Central Admissions, clinical teams, transportation services, and external stakeholders to improve admissions processes and client outcomes.
• Serve as the regional subject matter expert for admissions operations, Medicaid Division responsibilities, bed management processes, and related workflows.
• Develop, implement, and evaluate regional operational plans, quality initiatives, and performance improvement strategies.
• Monitor admissions metrics, operational performance, quality indicators, and client experience data to identify trends and recommend process improvements.
• Ensure the accuracy of bed management systems, admissions documentation, and operational reporting.
• Support change management initiatives by training, coaching, and consulting with staff and operational leaders across multiple departments and facilities.
• Oversee transportation coordination to support timely client movement and continuity of care.
• Must exercise discretion and maintain confidentiality with regard to all company information.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Regional Director of Admissions

• The Clinical Assessor II provides a range of clinical services in accordance with program requirements, applicable regulations, accreditation standards, and organizational policies.
• Responsibilities include assessment, treatment planning, counseling, case management, crisis intervention, referral coordination, discharge planning, group facilitation, and other assigned clinical services.
• This role collaborates with clients, families, referral sources, community partners, and interdisciplinary treatment team members to support engagement, continuity of care, and positive treatment outcomes.

Clinical Assessor – Mid Day Shift

• Provide clinical services including assessments, treatment planning, counseling, and case management
• Collaborate with interdisciplinary teams and community partners
• Conduct mobile assessments in assigned areas
• Maintain documentation in compliance with standards
• Participate in on-call rotations as assigned