Pyramid Healthcare

Human Resources

• Serve as the point of contact for managers and supervisors seeking guidance on routine employee relations matters
• Coach and advise managers through progressive discipline steps ensuring documentation is thorough, consistent, and aligned with Pyramid Healthcare policies
• Assist managers in drafting clear, objective, and legally sound corrective action documentation, performance coaching memos, and attendance records.
• Provide guidance to managers and employees on the interpretation and application of Pyramid Healthcare's HR policies, and standard operating procedures.
• Ensure uniform and equitable application of workplace policies across assigned facilities through regular audits, trend monitoring, and manager education.
• Conduct initial intake and triage of employee relations concerns to determine severity and appropriate handling level; Identify and promptly escalate complex employee issues, allegations of serious misconduct, or cases requiring formal investigation to the HR Manager/HRBP.
• Prepare thorough case intake summaries, including relevant facts, witness information, and supporting documentation, for seamless handoff to the HR Manager/HRBP, Employee Relations when escalation is warranted.
• Maintain accurate, timely, and complete case files for all employee relations matters in the designated case management system, from intake through resolution and closure.
• Track and analyze employee relations data and trends (e.g., types and frequency of corrective actions, attendance patterns, turnover indicators) for assigned facilities and prepare periodic reports for the HR Manager, Employee Relations.
• Collaborate with HR colleagues on special projects, policy updates, and process improvements.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Employee Relations Specialist

Marketing

• Provide clientele, marketing and customer service activities within the marketing department while maintaining positive community/public relations.
• Maintain existing referral sources, expand referral base and develop business relationships with the assigned region.
• Input into the overall company-marketing plan.
• Prepare reports as required.
• Assist in setting financial goals for the assigned region.
• Required to interface with the programs to understand client/program/referral source needs.
• Completes required trainings and mandatory training hours.
• Other duties as assigned.

Marketing Representative

Community Manager

Criminal Justice Community Liaison

• Own and execute the end-to-end electronic onboarding process, ensuring timely completion of all required employment documentation.
• Facilitate partnership with external vendors to initiate and monitor occupational health testing, background checks, I-9 employment verifications, verify candidate credentials, education verification and other pre-employment requirements.
• Ensure compliance with established guidelines and designated licensing codes.
• Partner with IT to coordinate technical assistance to properly set up their access and equipment.
• Set up employee profiles in internal HR systems and trackers.
• Assist the Care Advisory team to ensure completion and proper filing of all new hire paperwork, including offer letters, resumes, credentialing verification, and other necessary employment documentation to their personnel file and ensure they are compliant for audit readiness, as applicable.
• Monitor the progress and integration of new employees, proactively identify any delays or compliance risk, provide support and resolve issues independently or escalate appropriately.
• Provide timely professional communication with candidates, managers and internal stakeholders throughout the onboarding process to enable a smooth start with full completion of required employment documents.
• Schedule orientation for new hires and communicate the list of new hires to hiring managers and track attendance, follow up on non-attendance and document outcomes.
• Audit and maintain employee information such employment credentials according to established guidelines and regulated licensing standards including facilitating with the employee and updating our systems/files as necessary.
• Regularly audit data for discrepancies and compliance regulations across our HR systems and ensure compliance with all processes.
• Prepare documentation for internal and external audits.
• Support audit preparation activities and ongoing compliance initiatives in partnership with HR leadership. Exercise discretion and maintain high level of confidentiality regarding all company information.
• Completion of all required training assigned.
• Proactively identify process gaps or inefficiencies and recommend improvements to strengthen compliance and operational effectiveness.

HR Operations Specialist

Director

• Responsible for the operational, financial, clinical, and regulatory oversight of substance abuse treatment facility.
• Support the PA Clinical Assessment Team
• Establishes and executes a strategic plan to promote program growth and respond to changes in the marketplace.
• Develops a management team capable of critical thinking, strong employee relations, and effective teamwork.
• Reports and manages key performance indicators related to patient access, client engagement, employee engagement, clinical excellence and financial metrics.
• Leads and participates in Performance Improvement initiatives.
• Maintains a highly interactive relationship with the organization’s support services as well as external stakeholders and carries out related assignments as needed.
• Participates in Operations meetings and other organizational work groups and task forces.
• Ensures programming and operations of the facility meet regulatory and accreditation standards. (i.e. CARF)
• Establishes a welcoming environment and promotes a client centered treatment delivery system.
• Establishes a system of consistent communication at the program level including daily, weekly and monthly shift reports and staff meetings.
• Continues to develop strong onboarding process for new employees and works to establish strong employee retention initiatives.
• Oversees development of program budget and expenditures.
• Must exercise discretion and maintain confidentiality with regard to all company information.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Employee Relations Specialist

Marketing Representative

Criminal Justice Community Liaison

HR Operations Specialist

Executive Director