Pyramid Healthcare

Operations

• Provide strategic leadership and operational oversight for nursing services across assigned facilities and programs
• Lead nursing operations for new program start-ups and expansion initiatives
• Provide mentorship and leadership support to Directors of Nursing, Nurse Managers, Charge Nurses, and nursing teams
• Support workforce planning, staffing strategies, succession planning, and leadership development initiatives
• Ensure compliance with nursing practice standards, medication management regulations, infection control requirements, and accreditation standards
• Support facilities in maintaining CARF, DDAP, OMHSAS, Joint Commission, ASAM, and other applicable regulatory standards
• Conduct and support chart audits, documentation reviews, and operational assessments
• Identify compliance concerns and assist with development and implementation of corrective action plans
• Facilitate onboarding, orientation, and mentorship of nursing staff
• Support organizational nursing education and training initiatives
• Promote a culture of continuous learning, accountability, and nursing excellence
• Partner with Operations, Quality, Compliance, and Performance Improvement departments to support positive clinical and operational outcomes
• Collaborate with interdisciplinary leadership teams to optimize operations and resource utilization across facilities
• Participate in leadership on-call responsibilities as assigned
• Support organizational growth and development of new service lines and programs

Vice President – Nursing Operations

Clinical Operations

• Oversee and advance clinical services across behavioral health and substance use disorder programs
• Drive clinical excellence and ensure regulatory compliance
• Support operational success across multiple programs and regions
• Provide leadership and oversight to Regional Clinical Directors and program-level clinical leaders
• Partner with executive leadership on program development and clinical innovation
• Ensure compliance with federal, state, and accreditation standards
• Mentor and develop Clinical Directors and interdisciplinary leadership teams
• Monitor key clinical metrics and improve program performance
• Collaborate with Operations, Finance, Business Development, and Payer Relations teams

Vice President – Clinical Operations

Marketing

• Provide clientele, marketing and customer service activities within the marketing department while maintaining positive community/public relations.
• Maintain existing referral sources, expand referral base and develop business relationships with the assigned region.
• Input into the overall company-marketing plan.
• Prepare reports as required.
• Assist in setting financial goals for the assigned region.
• Required to interface with the programs to understand client/program/referral source needs.
• Completes required trainings and mandatory training hours.
• Other duties as assigned.

Marketing Representative

Medical Billing and Coding

• Ability to time manage, pull reporting, and maintain consistent AR work in a remote setting.
• Position reviews charge data entry for accuracy to bill clean claims and works with other internal department to troubleshoot and resolve outstanding service and claims errors.
• Performs daily compressive follow up on billed claims for rejections, denials, payment, rebilling, and reprocessing to ensure timely and accurate payments from contracted and non-contracted insurance payers.
• Research and resolve incorrect payments following account to final compliant reconciliation and perform appropriate adjustments to accounts where relevant in post payment review.
• Answer patient inquiries by phone regarding outstanding account balances and insurance guidelines.
• Updates and maintain patient demographics and other information as needed in the EMR to ensure full account accuracy while maintaining strictest confidentiality adhering to all HIPAA guidelines.
• Work routine correspondence; performs in office functions as necessary and is available to the supervisor to perform other duties as assigned.

Medical Billing Specialist

Community Manager

• Responsible for the utilization of Pyramid Healthcare’s continuum of care by developing and maintaining direct referral relationships in designated market(s).
• Provide clientele, marketing and customer service activities within the marketing department while maintaining positive community/public relations.
• Maintain existing referral sources, expand referral base and develop business relationships with the assigned region.
• Input into the overall company-marketing plan.
• Prepare reports as required.
• Assist in setting financial goals for the assigned region.
• Required to interface with the programs to understand client/program/referral source needs.
• Completes required trainings and mandatory training hours.
• Other duties as assigned.

Criminal Justice Community Liaison

Human Resources

• Serve as the primary point of contact for the HR contact center, managing all incoming calls and shared inbox inquiries with prompt, accurate, and professional responses.
• Assess, triage, and resolve inquiries independently when appropriate, applying established policies and guidelines to determine next steps.
• Own the full lifecycle of all incoming service requests submitted through the HR Service Request System, from initial receipt and accurate logging through resolution or escalation.
• Effectively manage a high volume of requests and competing priorities across multiple systems and workflows.
• Process routine employee lifecycle transactions within the HRIS to maintain accurate and compliant employment records.
• Support the integrity of employee records within the designated document management system.
• Respond to routine employment record requests.
• Support HR data reporting and analytics needs by pulling standard reports, compiling active employee data.
• Support the HR Operations team with departmental projects, large-scale initiatives, and ongoing operational programs.

Vice President – Nursing Operations

Vice President – Clinical Operations

Marketing Representative

Medical Billing Specialist

Criminal Justice Community Liaison

HR Service Delivery Coordinator