Case Coordinator

Pyramid Healthcare

Remote Case Coordinator managing behavioral health and addiction recovery for clients. Coordinating care and advocating for individuals in their recovery journey with Pyramid Healthcare.

Posted 7/22/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and monitoring individualized care plans, facilitating client and family orientations, and providing comprehensive case management support. Proficient in maintaining compliance with HIPAA and federal regulations while effectively coordinating with treatment teams and community resources.

Highest-signal resume keywords

Master's Degree In Social WorkAddiction Counseling CertificationBehavioral Health ExperienceCrisis Intervention SkillsTreatment Planning Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Individualized Care PlanningClient Progress MonitoringCase Management SupportClinical AssessmentDocumentation ManagementCrisis InterventionTreatment CoordinationLevel Of Care AssessmentReferral CoordinationCommunity Resource Connection

Soft Skills

Strong Verbal CommunicationWritten Communication SkillsRelationship-Building AbilitiesClient EngagementOrganizational Skills

Certifications & Qualifications

Addiction Counseling Certification

Industry Keywords

Behavioral HealthMental HealthSubstance Use Disorder TreatmentRecovery Support ServicesHIPAA ComplianceFederal RegulationsAccreditation StandardsCrisis InterventionCommunity ResourcesTreatment Planning

About the role

Key responsibilities & impact

Coordinate client appointments, schedules, aftercare planning, and treatment-related meetings.
Monitor client progress and collaborate with the treatment team to address emerging needs.
Develop, facilitate, and monitor individualized care plans.
Conduct client and family orientations alongside clinical staff.
Provide ongoing case management support to clients and families.
Connect clients with community resources, healthcare providers, transportation services, and aftercare support.
Ensure clients have access to a full continuum of traditional and non-traditional services.
Assist with referral coordination and provider communication throughout treatment.
Support recovery engagement initiatives using assessment data and individualized client needs.
Verify completion of admission documentation, consents, and required records.
Maintain accurate client records and documentation in accordance with federal, state, and accreditation standards.
Protect confidential client information and maintain HIPAA compliance.
Communicate regularly with referral sources, community providers, family members, legal representatives, employers, and internal treatment teams.
Participate in treatment team meetings and case reviews.
Collaborate with outreach and marketing teams to strengthen community provider relationships.

Requirements

What you’ll need

Master's degree from an accredited college or university in Social Work, Psychology, Counseling, Nursing, Chemical Dependency Studies, or a related behavioral health field
Addiction counseling certification preferred.
Level of Care Assessment experience or ability preferred.
Experience in behavioral health, mental health, substance use disorder treatment, recovery support services, or case management.
Experience facilitating individual, family, or process groups preferred.
Treatment planning and care coordination experience preferred.
Strong verbal and written communication skills
Exceptional relationship-building and client engagement abilities
Clinical assessment and critical thinking skills
Crisis intervention and problem-solving capabilities
Knowledge of behavioral health, addiction treatment, and community resources
Strong organizational and documentation skills
Ability to manage multiple priorities in a remote environment
Understanding of state, federal, and accreditation requirements for behavioral healthcare services

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!