Push Operations

Customer Support

• Deliver timely, high-quality support to US clients through email, chat, and phone.
• Troubleshoot system, payroll, time-tracking, and HRIS-related inquiries using internal tools, documentation, and cross-functional collaboration.
• Guide customers through product workflows, configurations, and best practices to ensure successful use of Push.
• Escalate complex issues to the appropriate teams with clear documentation and relevant context.
• Maintain accurate records of all interactions in support systems.
• Identify recurring issues and provide feedback to Product, Engineering, and CX leadership.
• Contribute to knowledge base content, process improvements, and team efficiency initiatives.
• Uphold Push’s commitment to exceptional, empathetic, client-focused service.

Customer Support Specialist

Payroll

• Process full-cycle payroll for US clients, ensuring accuracy, timeliness, and compliance at federal, state, and local levels.
• Review timesheets, employee records, deductions, and adjustments for accuracy before each pay run.
• Resolve payroll inquiries related to taxes, garnishments, direct deposits, PTO, and earnings.
• Coordinate with internal teams and clients to ensure all payroll data is received, validated, and completed on schedule.
• Maintain up-to-date knowledge of US wage laws, payroll taxes, labor regulations, and reporting obligations.
• Prepare and review year-end documents such as W-2s, 1099s, and quarterly filings.
• Identify payroll discrepancies and escalate or resolve issues accordingly.
• Support implementation and onboarding teams with payroll setup and configuration.
• Document processes and contribute to continuous improvement of payroll workflows.

Payroll Administrator

Compliance

• Monitor federal, state, and local payroll, labor, and tax regulations to ensure Push and its clients remain compliant.
• Research regulatory changes and communicate updates to internal teams and clients.
• Support compliance audits, internal reviews, and external examinations.
• Maintain documentation for compliance processes, tax registrations, and state filings.
• Work closely with the Payroll, Product, CX, and Implementation teams to ensure customer setups and processes meet compliance requirements.
• Manage tax account registrations, state unemployment insurance (SUI) setup, and required filing updates.
• Review client payroll data for compliance issues and recommend corrective actions.
• Assist with resolving federal and state tax notices.
• Contribute to the development of internal policies, controls, and process improvements.

Customer Support Specialist

Payroll Administrator

Compliance Specialist