PSI CRO AG

Marketing

• Monitor inbound leads from the company website, marketing campaigns, webinars, events, and other digital channels.
• Review and qualify inbound inquiries to determine alignment with PSI's target customer profile.
• Evaluate lead quality and determine when leads are ready for handoff to Business Development Directors.
• Partner closely with Business Development and ongoing communication between Marketing and Sales.
• Manage and support lead nurture workflows within HubSpot.
• Execute email marketing campaigns supporting demand generation, conferences, webinars, content marketing, and lead nurture initiatives.
• Assist with overall email strategy, including messaging, copywriting, campaign setup, testing, and scheduling.
• Collaborate with internal design resources to develop email assets or create basic designs as needed.
• Track, analyze, and report on email campaign performance, providing recommendations for continuous optimization.
• Maintain accurate, organized, and up-to-date data within HubSpot.
• Upload and manage lead lists from webinars, conferences, third-party vendors, and other external sources while ensuring data quality and compliance.
• Process and manage unsubscribe requests and maintain CRM data.
• Support ongoing HubSpot administration.
• Develop campaign performance reports and dashboards to measure marketing effectiveness.
• Analyze campaign performance metrics and leverage third-party market research to improve audience targeting, messaging, and campaign performance.
• Identify trends and optimization opportunities to improve lead generation, engagement, and conversion rates.
• Support cross-functional marketing initiatives and contribute to continuous improvement of marketing processes and automation.

Marketing Specialist

Principal

• Contribute to statistical activities related to global clinical trials
• Work closely with international teams of statisticians, programmers and data managers
• Act as a communication line for project teams, clients, vendors and internal team on statistical questions
• Conduct statistical analysis for clinical trials
• Develop and review study protocols, statistical analysis plans, analysis dataset specifications according to CDISC ADaM standard and other project-specific documents
• Review statistical deliverables such as tables, figures, listings and analysis datasets
• Conduct departmental induction course and project-specific training for statisticians and SAS programmers
• Prepare for and attend internal and external study audits pertinent to Statistics
• Participate in preparation of internal/external audits follow up
• Provide input to standard operating procedures and other Quality Systems Documents pertinent to activities of Biostatistics department
• Liaise with DM on statistical questions related to data issues
• Participate in bid defense and in kick-off meetings
• Lead teams of SAS programmers and/or statisticians on the project level

Principal Statistician

• Plans and executes assigned marketing campaigns (email, social, paid ads, content, PR, internal communication)
• Creates content for assigned channels
• Tracks performance metrics and produces reports for stakeholders
• Analyzes performance of assigned campaigns and optimizes tactics
• Manages relations with marketing vendors
• Manages budgets and billing for assigned channels
• Performs updates of the PSI website
• Plans and supports PSI events, working with the global marketing events team
• Contributes to PSI marketing strategy
• Mentors junior members of the marketing team

Senior Marketing Specialist

Data Scientist

• Track database set-up, testing, maintenance and data entry
• Communicate with clients, project teams and vendors on data management matters
• Review study documents, design and develop project specific guidelines and instructions
• Design eCRF, Data Management and Data Validation Plans and test EDC databases
• Ensure data entry, follow-up and validation, including manual CRF review and SAE reconciliation
• Code medical data
• Track and report metrics leading to database lock
• Coordinate the processing, dispatch and archiving of CRFs/queries
• Maintain Clinical Data Management working files
• Perform database QC checks, prepare and attend audits
• Train site staff and project teams on CRF completion and data management topics

Data Manager – Clinical Trials

Events

• Oversee the planning and execution of international meetings
• Coordinate logistics and manage vendors
• Support budgets, travel, compliance, and post‑event processes
• Ensure smooth, well-organized events
• Communicate with internal and external clients on meeting planning, budgeting, organization, conduct and follow-up
• Conduct market research regarding destinations/venues for project meetings
• Oversee travel arrangements for the meetings attendees
• Review contracted vendor invoices and the payment process
• Provide data related to Investigators’ Meetings and other project meetings expenses to the finance team
• Oversee investigators’ reimbursement payments
• Maintain online registration system
• Ensure compliance with country-specific policies regarding interactions with Health Care Professionals
• Estimate meeting costs for potential or existing contracts

Events Manager

Recruitment

• Manages the full cycle recruitment process on a regional scale
• Develops, posts and maintains job advertisements and recruitment materials tailored to the position and media platforms
• Proactively sources potential candidates via job boards and social media
• Organizes, conducts, and reports on first stage interviews and testing of job candidates (if applicable)
• Ensures ongoing maintenance of Applicant Tracking System
• Develops and maintains compensation and benefits benchmark for each job position; in conjunction with Hiring Manager and the HR Team
• Develops candidate pipelines for open and future opportunities within Milestone One
• Partners with hiring managers to understand their business and recruitment needs
• Acts as a point of contact and builds relationships with candidates during the selection process, maintaining a positive reputation of the company as an employer

Recruiter

Strategy

• Develop and implement operational strategies for expanding PSI clinical trial operations in the country and region, including site identification and evaluation.
• Build and maintain a database of potential and active sites for PSI's critical therapeutic areas, developing outreach plans for strategic regions.
• Monitor market trends, emerging therapeutic areas, and competitor activities to identify business opportunities.
• Establish and maintain relationships with key stakeholders, including site investigators, staff, and healthcare administrators.
• Analyse patient enrollment challenges and opportunities, comparing feasibility assessments against actual performance to improve recruitment and retention strategies.
• Collaborate with PSI Operations to support feasibility and site identification processes.
• Participate in scientific conferences and meetings to gather information, network with potential sites/investigators, and deepen understanding of the regional clinical trials landscape.

Strategic Development Manager

Clinical Operations

• Line manage, coach, mentor, and develop Clinical Research Associates across multiple experience levels.
• Manage hiring, onboarding, performance management, and professional development activities.
• Oversee resource allocation, workload planning, and utilization across clinical trials.
• Collaborate with Project Managers and cross-functional teams to ensure successful study delivery.
• Monitor staff performance and support operational efficiency through established departmental metrics.
• Implement departmental quality controls and contribute to the development and continuous improvement of quality systems and processes.
• Prepare for and participate in internal audits, sponsor audits, and regulatory inspections.
• Support trial execution by resolving operational challenges and facilitating communication between project teams and investigational sites.
• Participate in feasibility assessments for new and ongoing studies.
• Support business development activities, including client meetings, networking events, and operational discussions, as needed.

Clinical Operations Manager

• Builds and sustains long-lasting relationships with existing and potential clients (sponsors and CROs)
• Builds and sustains long-lasting relationships with Investigators and Medical Institutions representatives
• Assesses feasibility of research protocols based on knowledge and experience
• Supervises the conduct of clinical trials in accordance with ICH GCP
• Monitors individual stages of budget negotiations and research timelines
• Set up meetings with Investigators, pharmaceutical and CRO companies' representatives

Operations Manager, Clinical Trials

Operations

• Builds and sustains long-lasting relationships with existing and potential clients (sponsors and CROs).
• Builds and sustains long-lasting relationships with Investigators and Medical Institutions representatives.
• Assesses feasibility of research protocols based on knowledge and experience and in accordance with designated criteria to select the most suitable studies for the clinical site.
• Supervises the conduct of clinical trials in accordance with ICH GCP, applicable regulations, procedures, and protocols, by monitoring the safety of patients, completeness of research documentation and proper study conduct.
• Monitors individual stages of budget negotiations and research timelines.
• Support efforts with active promotion of Milestone One brand by acquiring new clinics and building a network of sites.
• Conduct research on potential clients to build extended network.
• Set up meetings with Investigators, pharmaceutical and CRO companies' representatives to present business opportunities and benefits of cooperation with Milestone One.
• Assist the Marketing team in preparation of promotional materials.
• Attend medical/pharmaceutical conferences, and training workshops as required.

Operations Manager

Research Analyst

• Conduct and report all types of onsite monitoring visits
• Be involved in study startup
• Perform CRF review, source document verification and query resolution
• Be responsible for site communication and management
• Be a point of contact for in-house support services and vendors
• Communicate with internal project teams regarding study progress
• Participate in feasibility research
• Support regulatory team in preparing documents for study submissions

Clinical Research Associate II

Human Resources

• Serve as the first point of contact for HR-related inquiries from employees
• Providing day-to-day HR support and guidance to employees
• Administer employee benefits programs and benefit communications
• Administer all employee leave programs, including FMLA, ADA, state-specific leaves, personal leaves, and other time-off requests
• Maintain accurate and confidential employee records in HRIS and personnel files
• Partner with managers to address employee relations issues, conduct investigations, and recommend appropriate actions
• Assist in developing and implementing HR policies and procedures in compliance with federal, state, and local laws
• Support payroll processing by providing accurate employee data and resolving discrepancies
• Identifying and implementing solutions that support employee motivation and engagement
• Coordinating background checks and ensuring all reports are complete and properly tracked.

Marketing Specialist

Principal Statistician

Senior Marketing Specialist

Data Manager – Clinical Trials

Events Manager

Recruiter

Strategic Development Manager

Clinical Operations Manager

Data Manager – Clinical Trials

Operations Manager, Clinical Trials

Operations Manager

Data Manager – Clinical Trials

Data Manager – Clinical Trials

Clinical Research Associate II

HR Generalist – Ssr/Sr