ProMedica

Security Analyst

• assess threats to ProMedica’s information technology resources and data
• develop policies, processes and procedures related to a comprehensive security program
• ensure compliance with IT security policies
• review security logs for suspicious activities
• investigate security incidents and upgrades
• perform risk assessments
• available for rotational, on-call 24/7 support

IT Security Analyst II

Operations

• Responsible for the strategic, operational, and financial performance of all surgical specialties non-Musculoskeletal (MSK) within the ProMedica Physician Group.
• Provides executive leadership for employed surgical providers, driving growth, access, quality, and physician engagement across all surgical service lines.
• Ensures alignment between physician enterprise strategy and hospital-based surgical operations, optimizing system-wide surgical performance, patient outcomes, and market growth.
• Manages surgical practice operations across all regions.
• Drives physician recruitment, onboarding, productivity, and retention.
• Develops surgical growth strategy and market expansion.
• Collaborates with service lines, hospital leadership, and system functions.

Vice President, Operations, Surgical Services

Medical Billing and Coding

• Accurately coding diagnoses, procedures and other services to ensure medical records and billing are accurate
• Work with providers to ensure documentation is clear and complete and result in accurate coding
• Review all claim edits and correct errors in a timely fashion
• Code for practice and hospital charges for all departments supported by the Professional Billing Office

Coder

Call Center Representative

• Serve as the ambassador and voice for ProMedica’s HIM department and myChart support
• Provide a positive first impression to patients
• Effectively communicate the process of obtaining medical records
• Help myChart users with questions about the app
• Keep a record of all requests
• Accept and post payments to release of information about patient accounts

HIM Call Center Representative

Analyst

• responsible for the design, implementation, maintenance, and support of non-clinical Epic software applications
• work with operational teams across ProMedica
• serve as a mentor for less experienced IT EMR staff
• plan implementation and upgrade clinical systems ensuring adequate testing, quality assurance and documentation of changes
• train IT employees and advise end-users in the operation of their information system
• support the training team by keeping trainers informed of new functions and system changes

Epic Ambulatory Analyst II

• Translate health care services and procedures into standardized codes on out patient accounts
• Work with Epic work quests to maintain timeliness of coding, billing, and accounts receivable
• Communicate with providers, coders and clinical documentation specialists as needed for comprehensive patient record documentation
• Formulate, monitor and respond to all compliant documentation clarification requests to query the provider for resolution of incomplete documentation

• participate in planning, designing, developing, training, implementing, communicating, supporting, and evaluating existing or new functionality related to assigned applications
• ensure test scripts are created, reviewed, and updated to reflect proposed workflow solutions
• serve as a mentor for IT staff and support and review their work as needed

IT Security Analyst II

Vice President, Operations, Surgical Services

Coder

HIM Call Center Representative

Epic Ambulatory Analyst II

Coder

Inpatient Pharmacist Analyst II