Prime System Solutions

Recruitment

• Manage the full recruitment lifecycle for sales roles, from job intake to offer acceptance and onboarding
• Partner with hiring managers to understand role requirements, team dynamics, and ideal candidate profiles
• Source and attract qualified candidates using various channels, including LinkedIn, job boards, referrals, networking, and direct outreach
• Screen resumes and conduct initial interviews to assess candidate qualifications, sales competencies, and cultural fit
• Coordinate and facilitate interviews between candidates and hiring managers
• Maintain clear and consistent communication with candidates throughout the hiring process to ensure a positive candidate experience
• Build and maintain a strong pipeline of sales talent for current and future hiring needs
• Track and manage candidate information in the Applicant Tracking System (ATS)
• Support employer branding initiatives and represent the company professionally to external candidates
• Provide market insights and recommendations to hiring managers regarding talent availability, salary trends, and hiring strategies

Sales Recruiter

Accounts Receivable

• Proactively contact customers by phone and email to collect outstanding balances according to established timelines.
• Maintain a minimum number of weekly call logs and ensure all contact activity is accurately recorded in the collections system (e.g., Centime, NetSuite, or CRM).
• Work closely with the Accounts Receivable Manager to achieve and exceed monthly cash collection goals assigned at the beginning of each month.
• Research and resolve payment discrepancies, short-pays, and disputed invoices in coordination with internal teams (billing and operations).
• Identify delinquent accounts and recommend appropriate escalation actions, including credit holds or service disconnections.
• Build positive working relationships with customers while maintaining firm adherence to payment terms and company policy.
• Participate in regular collections meetings to discuss performance results, challenges, and opportunities for process improvement.

Accounts Receivable Collections Specialist

Administration

• - Serve as the primary administrative support for the CX department during core business hours
• - Maintain accurate digital records, documentation, and internal trackers (tickets, renewals, contracts, onboarding checklists, etc.)
• - Prepare, edit, and format documents, reports, and presentations using Microsoft 365
• - Manage shared calendars, schedule virtual meetings, and coordinate internal and customer-facing calls
• - Ensure information is well-organized and easily accessible across shared drives and collaboration tools
• - Assist with remote customer onboarding logistics, including documentation, scheduling, and internal handoffs
• - Track customer follow-ups, escalations, and action items to support timely resolution
• - Maintain accurate customer data in CRM, ticketing, or PSA platforms
• - Support customer communications such as service notifications, renewals, surveys, and follow-ups
• - Act as an administrative liaison between the CX team and technical teams using remote collaboration tools (Teams, email, ticketing platforms)
• - Track licenses, subscriptions, and customer-related hardware assets where applicable
• - Assist with vendor coordination, invoices, and basic procurement tasks related to IT services
• - Help ensure CX tools and systems are organized and kept up to date
• - Identify opportunities to streamline remote administrative workflows and improve team efficiency
• - Document and maintain CX processes, SOPs, and best practices in shared knowledge bases
• - Support virtual team meetings, initiatives, and CX projects as needed

Office Administrator

Financial Planning and Analysis

• **Forecasting, Budgeting & Financial Planning**
• - Own and lead **annual budgeting, rolling forecasts, and long-range planning** processes.
• - Develop financial models to support business strategy, growth initiatives, and scenario planning.
• - Analyze variances against budget/forecast and provide clear insights and recommendations to leadership.
• - Drive continuous improvement in FP&A processes, tools, and reporting accuracy.
• **SaaS Revenue & Financial Management**
• - Manage and analyze **SaaS revenue waterfalls**, including deferred revenue, bookings, billings, and revenue recognition.
• - Prepare and consolidate key SaaS metrics including **ARR, MRR, churn, retention, and net revenue retention**.
• - Support month-end and quarter-end close with deep analysis of revenue and performance trends.
• **Sales Partnership & Commission Management**
• - Act as a key finance partner to **Sales and Revenue teams**, providing insights on performance and pipeline health.
• - Design, calculate, and administer **sales commission plans**, ensuring accuracy and transparency.
• - Support deal structuring, pricing analysis, and margin optimization in collaboration with Sales.
• **Systems & Tools**
• - Leverage **Salesforce** for pipeline analysis, forecasting, and revenue insights.
• - Lead or contribute to **NetSuite Planning & Budgeting** processes, including consolidation and reporting.
• - Ensure data integrity across financial systems and support system enhancements or implementations.
• **Leadership & Stakeholder Communication**
• - Present financial insights, forecasts, and strategic recommendations to senior leadership.
• - Proactively communicate risks, opportunities, and business trends.
• - Operate independently with minimal oversight while collaborating effectively across departments.

Senior Finance Manager – FP&A

Accountant

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Senior Accountant

Affiliate Manager

• Support and optimize the Microsoft partnership ecosystem
• Work with internal stakeholders, Microsoft PDMs, and Partner Center Support
• Maximize incentives, improve operational efficiency, and drive growth through Microsoft programs, co-sell motions, and marketplace strategies

Partner Program Expert

Business Development Rep

• Identify and develop new business opportunities, particularly within the U.S. market.
• Collaborate with marketing, sales, and leadership teams to align strategies and ensure a seamless sales pipeline.
• Conduct high-volume cold calling, lead generation, and outreach efforts to build and maintain a strong sales pipeline.
• Monitor key metrics (calls, emails, appointments set, pipeline activity) and regularly report on performance.
• Maintain strong relationships with prospective and existing U.S. clients to foster long-term business growth.
• Ensure CRM systems are updated and accurate, with a strong focus on activity tracking and data-driven decision-making.
• Maintain high-quality communication standards and represent the company professionally at all times.

Business Development Manager

Engineer

• Project Utilization of 70% billable hours per week, including all dispatch and project work directly involved for the client.
• As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location.
• Provide superior service to customers and clients.
• Work closely with the project team to complete the defined project objectives outlined in the project statement of work.
• Collect and analyze project data to create status reports against the established project milestones and recommend future actions.
• Review reports of production, malfunction, and maintenance to determine or address issues.
• Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time.
• Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work.
• Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe.
• Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
• Acts as a first level technical escalation point to assist associate engineers with troubleshooting technical challenges and providing solutions, escalating further to senior engineers when necessary.
• Interacts and works directly with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.