Prime System Solutions

Collections

• Contact customers with outstanding balances and work with them to remit payment
• Process customer payments and investigate collections issues
• Manage a portfolio of accounts ensuring timely recovery of outstanding balances
• Leverage negotiation and persuasion skills for payment commitments
• De-escalate challenging situations using active listening and problem-solving
• Utilize multiple systems (Salesforce, Zuora, Internal Portal) to identify and resolve issues
• Document and track collections processes and activities accurately
• Enhance customer retention by explaining community solar benefits
• Perform skip tracing to locate hard-to-reach customers
• Deliver empathetic, solution-driven interactions prioritizing customer experience
• Collaborate within the team and share best practices
• Thrive in a fast-paced, goal-oriented environment
• Communicate effectively with other departments for case management
• Meet departmental KPIs, including dollars collected and call volumes
• Manage multiple daily tasks such as calls, inquiries, and Salesforce cases
• Clearly explain community solar benefits to customers

Collections Specialist – Solar Industry

Operations

• Lead and manage day-to-day operations, ensuring efficiency, productivity, and quality across all departments.
• Develop and implement operational strategies, policies, and procedures aligned with company goals.
• Oversee resource allocation, budgeting, and financial performance to maximize profitability.
• Drive continuous improvement initiatives to streamline processes and enhance service delivery.
• Collaborate with senior leadership to set objectives, monitor progress, and deliver operational reports.
• Foster a positive and high-performance team culture through effective leadership, motivation, and development.
• Ensure compliance with legal, regulatory, and company standards.
• Identify operational risks and implement mitigation strategies.

General Manager – Operations

Security Operations

• **Responsibilities: **
• · Manage the security event monitoring and incident response ticket queues and triage as appropriate to meet the established service level agreements
• · Promptly transfer cybersecurity tickets to the client or internal point of contact
• · Clearly convey indicators of compromise, isolation, and remediation steps
• · Analyze and interpret system, security, and application logs in order to diagnose faults, spot abnormal behavior, and rule out false positives
• · Effectively utilize End Detection and Response tools to investigate alerts, anomalies, and build accurate timelines related to possible compromise
• · Follow established procedures to investigate, escalate, contain, or eradicate malicious activity
• · Develop and deliver written and oral reports to clients, teammates, and management to aggregate and communicate security information and metrics
• · Provide input and recommendations to improve internal processes and procedures related to SOC duties and responsibilities
• · Participate in threat-hunting activities and other special projects as required
• · Understand and follow, our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
• **Additional Responsibilities: **
• · Maintain accurate and real-time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• · Receive mentoring and feedback from peers and others
• · Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• · Review Tickets with Manager
• · Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• · Create and update documentation when changes occur, or when discoveries are made
• · Attend monthly training & team meetings as required
• · Additional duties as required

Collections Specialist – Solar Industry

General Manager – Operations

SOC Analyst