Press Ganey

Data Specialist

• Lead clients through ingesting HRIS data into Press Ganey systems, from initial process discussions through testing and finalizing data files and update plans
• Advise clients on maximizing the value of Press Ganey partnerships for engagement, milestone, and pulse surveys
• Draft and maintain data rules to ensure accuracy and identify missing data
• Collaborate with clients and internal teams to develop timely, accurate data-sharing plans
• Support service failures and recovery
• Perform standard data integration configurations
• Cascade requirements to downstream teams and verify configuration accuracy
• Confirm requirements with upstream teams and provide configuration status updates
• Escalate operational risks and SOP deviations to managers
• Ensure timely, accurate data integration delivery while following SOPs and quality standards
• Track tasks, mitigate risks, proactively escalate blockers, and document integration decisions

Client Data Specialist

Compliance

• Lead consulting engagements focused on Medicare Stars and regulatory performance improvement
• Analyze and interpret data across HEDIS, CAHPS, HOS, Part D, operational measures, and Special Needs Plans (SNPs)
• Conduct performance assessments, measure trending, gap analyses, cut-point modeling, and root cause analyses
• Develop executive-level recommendations and actionable improvement strategies based on data insights
• Partner with health plan and medical group stakeholders to identify quality, experience, and operational improvement opportunities
• Design and facilitate workshops, training sessions, and process improvement initiatives
• Manage project plans, timelines, deliverables, budgets, and engagement outcomes
• Build client relationships and serve as a primary point of contact throughout engagements
• Monitor CMS guidance, regulatory requirements, and technical specification updates and translate changes into client recommendations
• Collaborate with cross-functional teams to integrate Stars consulting strategies with analytics, CAHPS, HOS, and member experience solutions
• Provide consulting support across HEDIS, CAHPS, HOS, Part D, and SNPs
• Guide clients through CMS and state requirements using readiness assessments, simulations, and strategic planning
• Support M&A integrations, organizational restructuring, and SNP launches through governance design, stakeholder alignment, quality program optimization, and performance improvement strategies

Consultant, Medicare Stars – Regulatory Performance Improvement

Associate

• Lead and personally deliver Medicare Stars consulting engagements across CAHPS, HEDIS, HOS, medication adherence, and operational performance measures
• Serve as the firm's technical expert on HEDIS methodology, measure specifications, reporting, supplemental data strategies, and medical record review optimization
• Translate CMS regulations, rate announcements, technical specifications, and Stars methodology updates into executable client strategies
• Conduct measure-level analyses and develop recommendations to improve quality and Stars performance
• Develop executive presentations, strategic roadmaps, dashboards, client reports, and improvement playbooks
• Manage multiple high-priority client engagements and ensure exceptional service delivery and measurable outcomes
• Advise health plan executives and operational leaders, facilitate organizational alignment, and build long-term client relationships
• Identify opportunities to integrate Press Ganey solutions, including Hyperlift analytics, CAHPS, and HOS offerings
• Lead scope development, proposal creation, pricing strategies, and solution design for new engagements
• Contribute to revenue growth, industry thought leadership, conferences, publications, and market-facing content
• Mentor, coach, and cross-train consultants across Stars performance domains
• Support methodology development and best-practice sharing across the consulting organization

Associate Principal, Stars Consulting Center – Excellence

• Lead analytics development and insight generation for consulting engagements focused on member experience, quality improvement, retention, and value-based care performance
• Develop executive-ready presentations, reports, strategic recommendations, and client-facing deliverables translating complex data into actionable business strategies
• Facilitate client meetings, workshops, and performance reviews with executive and operational stakeholders
• Support clients in designing and implementing experience transformation initiatives
• Define engagement success metrics and measurement frameworks demonstrating client impact and ROI
• Manage engagement workstreams and ensure timely, high-quality deliverables
• Analyze Press Ganey and client healthcare data to identify trends, performance gaps, and improvement opportunities
• Develop data visualizations and performance dashboards
• Partner with subject matter experts, applications teams, and project managers to validate findings and develop recommendations
• Identify opportunities related to member retention, disenrollment, CAHPS performance, and quality outcomes
• Build trusted relationships with client executives and operational leaders
• Provide guidance on healthcare quality, experience transformation, and performance improvement
• Support engagement scoping, proposal development, and solution design
• Contribute to client retention and growth by demonstrating measurable value
• Collaborate with consultants, engagement leaders, and product teams
• Promote best practices and knowledge sharing
• Support continuous improvement of consulting methodologies, tools, and client solutions

Associate Principal, Health Plan Consulting

Consultant

• Consult with client stakeholders using Press Ganey and client data assets to respond to industry changes and identify improvement and growth opportunities
• Partner with health plans and medical groups to complete data analysis, data interpretation, and process design
• Lead analysis across Stars measure domains, including CAHPS, HEDIS, HOS, medication adherence, and operational measures
• Conduct performance trending, cut point and gap analysis, and analyze member experience drivers
• Summarize conclusions and recommendations
• Train clients on Stars and member experience best practices and process improvement
• Coordinate actions, delegate work, and leverage internal and client resources
• Manage engagement scope, timelines, deliverables, budget, and outcomes
• Lead preparation of client deliverables, including data analyses, assessments, quality reviews, training, and presentations
• Build and manage successful client relationships
• Serve as direct client point of contact and establish strategic working relationships
• Communicate risks and recommendations to project management and influence client audiences
• Plan, organize, and prioritize project activities using work plans and project management tools
• Monitor CMS guidance, rate announcements, and technical specification updates and summarize implications
• Support integration of Stars consulting deliverables with Hyperlift analytics and CAHPS/HOS survey insights

Implementation Specialist

• Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
• Provides product overview and connects client with training and education opportunities.

Client Implementation Manager

Research Scientist

• Serve as the primary methodological authority for assigned products, benchmarking programs, and strategic initiatives
• Provide scientific leadership and consultation on measurement, benchmarking, analytics, reporting, and methodology decisions
• Represent Research & Analytics in cross-functional, client, and executive discussions, translating complex findings into actionable recommendations
• Serve as an escalation point for complex methodological issues, client concerns, and critical business decisions requiring scientific guidance
• Evaluate the benefits, risks, and methodological implications of key decisions, ensuring measurement quality, benchmark integrity, and stakeholder trust
• Lead the design, evaluation, and continuous improvement of survey instruments and measurement frameworks
• Apply expertise in survey methodology, questionnaire design, sampling, weighting, bias mitigation, and survey operations
• Ensure the reliability, validity, comparability, and intended use of measures through validation studies, equivalency testing, and evaluation of survey design and administration approaches
• Maintain methodological standards and best practices
• Partner with Product and Engineering across the product lifecycle
• Evaluate and guide the methodological design, validation, implementation, and ongoing enhancement of products, reporting capabilities, survey content, and measurement solutions
• Lead the development, governance, and evolution of benchmarking and comparative performance measurement methodologies, ensuring that performance comparisons remain valid, reliable, interpretable, and fit for purpose
• Establish and maintain benchmarking governance standards, adjustment methodologies, quality criteria, and related frameworks
• Evaluate the impact of methodological changes on benchmark validity, trends, and reporting
• Apply statistical and analytical methods to identify drivers of patient experience performance, emerging trends, and opportunities for quality improvement
• Develop, evaluate, and validate analytical frameworks, methodologies, and reporting approaches that support measurement, benchmarking, and strategic decision-making
• Lead the design and evaluation of pilot studies, validation efforts, and innovation initiatives involving emerging measurement approaches, data sources, and technologies