Press Ganey

Data Engineer

• Create data architecture, pipelines, and analytical solutions to meet software and data science requirements for various PG-MX Healthcare Products
• Identify, evaluate, select, and prove out new technologies and toolsets
• Create and execute Proofs of Concept and Proofs of Technology
• Lead and direct the work of others in data dependent projects
• Collaborate with software development, business teams, analysts, and data scientists to establish data storage, pipeline, and structure requirements
• Design, develop, and maintain ETL/ELT pipelines using Databricks (PySpark, Delta Lake, SQL)
• Implement Data Lakehouse architecture leveraging Databrick Unity Catalog, Delta Live Tables, and Workflows
• Build and optimize data ingestion frameworks for structured and unstructured data from diverse sources
• Identify and plan for data storage performance requirements
• Optimize Databricks clusters, jobs, and queries for performance and cost efficiency
• Identify impact of implementation on other applications and databases
• Lead and mentor data engineers on data projects
• Implement CI/CD for data pipelines using Git, Databricks Repos, and DevOps tools
• Ensure Data quality, reliability, security compliances across environments
• Build and evolve Trusted Record systems to manage entities across the enterprise
• Design, implement, and evolve solutions around person identity management.
• Develop and enforce data governance, lineage, and cataloging standards
• Identify areas of development and need, provide targeted training and exploration for team members.

Senior Data Engineer

Project Manager

• Facilitate and execute projects/surveys on schedule and within budget
• Serve as the senior point of contact for enterprise clients
• Develop a comprehensive understanding of each client’s business priorities
• Lead client meetings, strategic discussions, and project reviews
• Proactively identify client needs and project risks
• Set and manage expectations related to scope, timelines, and deliverables
• Cultivate long term, trust based relationships
• Guide clients through complex programs
• Promote and drive adoption of Forsta tools and platforms
• Oversee the full lifecycle of high complexity research projects
• Ensure strong internal alignment by coordinating cross functional teams
• Prepare clear, accurate, and timely project documentation

Project Manager, Market Research

Account Executive

• Serve as the overall relationship manager for the client and be responsible for retention of existing client revenue
• Lead the client value strategy, navigating the C-suite and other business leaders to ensure the client is maximizing the relationship
• Identify sales opportunities and engage with the sales team to partner on securing client growth
• Responsible for meeting regularly with the C-Suite to align with the strategy and goals of the client organization
• Demonstrate deep knowledge of client and develop recommendations based on clients’ business needs and usage patterns
• Work cross functionally across Press Ganey to fulfill on client value proposition and address client needs/concerns
• Provide market insights and strategic advice

Account Director – Health Plan Growth

Software Engineer

• Develop market research programs to be administered by telephone and web applications
• Collaborate closely with Project Managers to define project requirements, emphasizing data accuracy, scalability, and efficiency
• Design, develop, and maintain phone and web applications within the iCATI platform
• Utilize source control systems to manage code version and tracking across projects
• Create links with tracking variables to enable storage and retrieval within sessions
• Develop IVR programs using VXML scripting and establish database interfaces
• Ensure quality assurance by reviewing work employing rigorous quality control processes

iCATI Programmer

Growth Marketing

• Serve as the overall relationship manager for the client and be responsible for retention of existing client revenue through developing outstanding relationships across all levels of the organization, especially within the executive suite.
• Lead the client value strategy, navigating the C-suite and other business leaders, to ensure the client is maximizing the relationship.
• Identify sales opportunities and engage with the sales team to partner on securing growth.
• Develop and implement effective business development strategies to generate net new business.
• Identify and target potential clients through market research, networking, and lead generation.
• Conduct presentations and demonstrations to prospective clients to showcase our solutions.
• Manage the sales pipeline ensuring targets are met.
• Analyze market trends and competitor activities to identify new opportunities and adjust strategies as needed.
• Responsible for meeting regularly with the C-Suite (including ongoing Executive Briefings) to align with the strategy and goals of the client organization.
• Demonstrate deep knowledge of client and develop recommendations based on clients’ business needs and usage patterns.
• Work cross functionally across Press Ganey to fulfill on client value proposition and address client needs/concerns. This includes facilitating on-demand and proactive guidance for the client.
• Provide market insights and strategic advice.
• Understand client Partnership Dashboard (including Voice of Client and internal client health assessment) and implement plans to address.

Area Vice President – Health Plan Growth

Product Manager

• Facilitate the growth and sales of products that support.
• Gain a deep understanding of the market, competitive landscape, and client experiences.
• Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
• Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding.
• Be the central point of communication around your product.
• Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements.
• Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
• Provide cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
• Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders.
• Work closely with executives and leadership to gain a stronger understanding of the business needs and priorities.
• Clients to solicit feedback on products and services, and to better understand their problems and pain points.
• The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
• The Engineering team to ensure the product is brought to market according to business requirements and client expectations.
• The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
• The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.
• May require occasional travel a few times a year.

Product Manager, Safety & Reliability Solutions

Consultant

• The Senior Consultant coordinates and leads project teams of internal consultants, advisors, and growth professionals, overseeing the delivery of traditional and transformational human experience consulting, strategic support, and projects across multiple clients.
• Management of interdisciplinary teams, design of statistical, financial and operational analyses, quality control, development and presentation of client deliverables, management of existing client relationships, industry research, and expansion of business.
• Provides expertise and analysis with active role in executive interviews; responsible for creating and supporting executive summary content formation; and supports strategic roadmap based on client priorities.
• Ensures successful collaborations with core client account team and/or internal business units to transition strategic recommendations into actionable improvement plans for ongoing client relationships.
• Responsible for contributing and leading strategic internal innovation and collaborative projects to design, deliver and improve enterprise capabilities to meet and exceed perceived value with clients.

Senior Consultant, Human Experience Assessment

• Lead strategic client partnerships —deliver thought leadership, performance insights, and ongoing recommendations aligned to client marketing and business goals.
• Own client satisfaction & retention through consistent communication, collaborative planning, in‑person meetings, and high‑impact performance presentations.
• Drive account expansion by identifying upsell and cross‑sell opportunities across your portfolio and building deeper, wider relationships within enterprise brands.
• Guide digital strategy leveraging expertise in SEO, paid search, local search, and performance marketing to maximize client results.
• Analyze data & performance trends using search engines, analytics tools, and Rio SEO’s platform to craft compelling and actionable insights.
• Monitor KPIs & optimize programs to exceed client objectives with a continuous improvement mindset.
• Stay ahead of industry trends including local search updates, competitive shifts, and emerging best practices—and clearly communicate POVs to clients.

Senior Account Director – Local Experience Platform

• Design and implement software front end application enhancements and bug fixes given general instructions
• Participates in iteration and release planning
• Adheres to core design and testing principles
• Understands and interprets detailed technical specifications
• Follows and updates the design specifications as needed
• Learns and follow standards, processes and procedures
• Authors supporting documentation
• Prepares own work for inclusion in the release/deployment management process
• Participates in peer technical reviews
• Troubleshoots identified problems and provides support and follow-up for issues
• Completes assigned design tasks within the time allotted
• Mentors Software Developers
• Responsible for the quality of work that the team members perform
• Coordinates with other IT and business teams
• Trains other developers on standards, policies, and procedures
• Supports Software Applications
• Coordinates issue resolution process
• Provides support and follow-up for issues.

Senior Software Engineer/Data Engineer

Frontend Engineer

• Design and implement software front end application enhancements and bug fixes given general instructions
• Participates in iteration and release planning
• Adheres to core design and testing principles
• Understands and interprets detailed technical specifications
• Follows and updates the design specifications as needed
• Learns and follow standards, processes and procedures
• Authors supporting documentation
• Prepares own work for inclusion in the release/deployment management process
• Participates in peer technical reviews
• Troubleshoots identified problems and provides support and follow-up for issues
• Completes assigned design tasks within the time allotted
• Mentors Software Developers: Responsible for the quality of work that the team members perform
• Coordinates with other IT and business teams
• Trains other developers on standards, policies, and procedures
• Supports Software Applications: Coordinates issue resolution process
• Provides support and follow-up for issues

Senior Software Engineer – Frontend, Mobile

Business Development Rep

• Research and qualify leads, initiate outreach, and build meaningful engagement with healthcare organizations
• Overcome objections and secure meetings for Sales Executives using targeted messaging and follow-up
• Leverage email and call campaigns to engage marketing-generated leads and drive interest
• Collaborate with Sales Executives to move opportunities forward
• Maintain accurate records in Salesforce to ensure clean data and effective tracking
• Consistently meet or exceed monthly targets for qualified meetings and pipeline contribution

Business Development Associate

• Serve as the overall strategic relationship manager for the client and be responsible for retaining existing client revenue through outstanding relationships at all levels, especially within the executive suite
• Deliver consistently on financial growth targets (quota) for new and expansion business within defined clients
• Create comprehensive client plans that outline strategies for achieving client objectives and financial growth targets (quota)
• Gain and maintain a comprehensive understanding of the entire product portfolio, including features, benefits, and use cases
• Participate in all required training sessions, workshops, and webinars provided by the company and complete any required certifications and tests to demonstrate proficiency in product knowledge and sales techniques
• Analyze client needs and market trends to identify opportunities for growth and expansion within the client and/or territory
• Prepare and deliver compelling sales presentations and product demonstrations
• Create and present detailed sales proposals tailored to the specific needs of clients
• Negotiate terms of sales agreements to maximize revenue and profit

Area Vice President – Growth/Sales – Health Systems & Providers

• Gain a deep understanding of the market, competitive landscape, and client experiences.
• Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
• Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding.
• Be the central point of communication around your product.
• Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements.
• Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
• Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
• Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders.
• Work closely with Executives and leadership to gain a stronger understanding of the business needs and priorities.
• Clients to solicit feedback on products and services, and to better understand their problems and pain points.
• The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
• The Engineering team to ensure the product is brought to market according to business requirements and client expectations.
• The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
• The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.
• May require occasional travel a few times a year.

Senior Product Manager

Network Engineer

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations
• Lead troubleshooting and root cause analysis for high-severity incidents
• Maintain secure configurations aligned with Zero Trust principles
• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers