Press Ganey

Cloud Engineer

• Lead a team of platform operations engineers responsible for designing, implementing, and maintaining our cloud-based infrastructure and services.
• Oversee cloud projects, manage cloud infrastructure, and ensure high availability and security of cloud environments.
• Develop and execute the company's cloud strategy in alignment with business goals.
• Collaborate closely with infrastructure, database, and operations teams to design, implement, and maintain Azure cloud infrastructure across multiple environments.
• Continuously monitor and optimize cloud infrastructure performance.

Senior Manager, Cloud Engineering

Operations

• Oversee and foster an environment of 100% quality within the Press Ganey / Forsta enterprise with delivery of survey products
• Conduct quality audits and live silent monitoring in Spanish and English for the Call Centers
• Identify recurring issues, sending communication on issues and resolutions to ensure 100% accuracy of our service delivery
• Meeting audit and monitoring quotas
• Continuous improvement of Survey Operations delivery
• Perform accurate Quality Audits via two different platforms and use departmental standards while communicating their findings back to the Interviewer and Supervisory team at the Call Centers
• Attentively listen to live and recorded phone conversations during Phone survey administration
• Entering all quality data accurately into multiple spreadsheets and software
• Learn all Phone protocols and Best Practice rules and apply them accordingly
• Effectively and professionally communicate quality feedback found to the Phone Interviewer, Supervisor, and Phone Quality Management team
• Assist in creating Standard Work Instructions (SWI’s) of their duties
• Assist in the mentoring and training of new hires
• Sharing ideas at Best Practice meetings for Call Center quality
• Be a resource for the Phone Centers to help with Phone Incident Management cases
• Utilization of Outlook templates and MS Word to communicate quality incidents and opportunities to improve
• Assist in client requested audits and inquiries from the PG CAHPS & Regulated teams
• Work on special projects with leadership
• Other duties as assigned

Phone Survey Operations Quality Associate, Bilingual – Spanish, English

Solutions Engineer

• Build and configure world class reporting dashboards and visualizations on PG Forsta’s Human Experience (HX) platform
• Integrate data from multiple sources to create a cohesive view of the customer journey
• Use data visualization and graphic design to tell a story
• Collaborate with Product Managers, Delivery and SMEs to understand user needs and develop reporting views
• Create and maintain comprehensive documentation for dashboards
• Conduct thorough quality assurance (QA) checks on all builds
• Provide training and guidance to internal teams on using and interpreting dashboards

HX Solution Developer, Chicago/Boston

Product Manager

• Gain a deep understanding of the market, competitive landscape, and client experiences.
• Develop, document, and maintain product strategy by analyzing product performance.
• Generate product consensus with key stakeholders through product presentations.
• Be the central point of communication around your product.
• Translate product strategy into the product roadmap.
• Design, scope, and prioritize requirements based on business and client impact.
• Provide cross-functional project management oversight for product development initiatives.
• Drive product launches by working closely with operational, marketing, educational services, and other key stakeholders.
• Work closely with executives and leadership to gain a stronger understanding of the business needs and priorities.
• Solicit feedback from clients on products and services.
• Collaborate with the design team to ensure user experience is integrated from day one.
• Ensure the product is brought to market according to business requirements and client expectations.
• Collaborate with marketing and sales teams to develop positioning and promotional plans.

• Manage and resolve client support tickets related to safety software platforms
• Provide expert troubleshooting for technical, platform and user-related issues
• Serve as a key point of contact for escalated issues
• Provide post go-live support, training, and guidance to ensure successful software adoption
• Maintain deep knowledge of the Press Ganey safety products
• Serve as the primary contact responsible for implementing clients into the Press Ganey Patient Safety Organization (PSO)
• Partner with internal teams to advocate for client needs
• Deliver client training on platform features and functionality

Application Operations Specialist

Technical Customer Success

• Provide technical expertise throughout the client lifecycle
• Serve as the first escalation point for issues involving Data Egress, HL7, FHIR integration, FTP, and other technical integrations
• Collaborate with clients and engineers on technical configurations
• Investigate and resolve complex data flow and infrastructure issues promptly
• Mentor and provide technical training to Support team members
• Document technical workflows and share knowledge across internal teams

Technical Customer Success Specialist

Designer

• Serve as a hands-on expert utilizing safety solutions
• Advise the client on best methods to meet their needs
• Lead client implementation projects
• Educate clients and prospective clients on software features
• Build and maintain relationships with client contacts
• Audit, interpret, and advise clients on monitoring and maintenance metrics
• Facilitate a collaborative team environment

Patient Safety, Client Solution Designer

• Lead day-to-day operations of an Application Specialist team specializing in implementation, system configuration, data ingestion, data mapping, and client support.
• Ensure that technical needs during the client’s onboarding experience are seamless, and accounts are configured to client specifications.
• Monitor service performance standards, including timeliness and quality, to ensure client needs are consistently met.
• Coach, mentor, and develop team members to deliver exceptional client experiences.
• Partner closely with the Product and Safety Leadership team to prioritize work appropriately.

Manager, Delivery Operations

Engineering Manager

• Manage and mentor a cross-functional Agile engineering team to deliver high-quality, scalable SaaS solutions
• Translate company and product goals into actionable engineering objectives
• Foster a culture of accountability, collaboration, and continuous improvement
• Contribute to architecture discussions, ensuring designs align with business needs and cloud best practices
• Support modernization initiatives, including migration to Kubernetes for improved reliability and scalability
• Partner with product and operations to help minimize production downtime and enhance resilience
• Ensure Agile practices are followed to maintain focus on top priorities and deliver results predictably
• Champion best practices in CI/CD, automated testing, and system monitoring
• Track and report metrics for system uptime, performance, and delivery effectiveness
• Act as a senior technical resource able to step in on complex .NET or SQL challenges when needed
• Assist teams with debugging, performance optimization, and architectural problem-solving

Senior Manager, Software Engineering

Director

• Develop and execute a growth strategy across the market
• Drive new business and account expansion efforts
• Build trusted relationships with senior client stakeholders
• Lead, coach, and develop a team of Account Directors
• Oversee contract negotiations and deal structuring
• Maintain visibility into pipeline, performance metrics, and competitive landscape

Managing Director, Team Lead

Human Resources

• Leading business development efforts across assigned Market, with a keen understanding of white space and new business opportunities
• Developing a targeted growth plan for use in assigned Market including prospecting and lead generation, qualification and closing strategies
• Partnering closely with Marketing and Inside Sales to execute on all prospecting strategies
• Partnering with sales team on sales cycle or managing the full sales cycle
• Being a Subject Matter Expert on all of Press Ganey’s EX Solutions and how they are used by current clients and how they can be used by future clients
• Exhibiting strong presentation and facilitation skills and being able to make sales presentations to customers and prospects at all levels
• Leading contract negotiation discussions for all EX opportunities in assigned Market
• Developing and maintaining a strong collaborative partnership with colleagues within Press Ganey’s EX Business Unit leveraging assigned Press Ganey project teams to identify growth opportunities

Solution Director – Employee Experience

Security Engineer

• Participate in vision, principles, and security strategy for projects or specific technologies, ensuring alignment with organizational goals.
• Integrate and manage security tooling across the SDLC and CI/CD pipelines.
• Safeguard the software development lifecycle by securing dependencies, container images, build processes, and third-party integrations.
• Embed security into new CI/CD pipelines and maintain existing security testing in CI/CD pipelines.
• Contribute hands-on to codebases where needed, providing guidance on secure coding practices and reviewing critical code paths.
• Champion container security by ensuring secure image creation, scanning, and runtime protections across platforms like Docker and Kubernetes.
• Drive adoption of secure coding practices, supported by threat modelling, code reviews, and developer training programs.
• Drive security awareness and best practices across engineering teams by mentoring developers and empowering Security Champions.
• Establish and track key metrics for AppSec maturity, risk reduction, and remediation SLAs.
• Liaise with Legal to define and communicate security controls required for regulatory compliance and contractual obligations.

Senior Security Engineer

Application Engineer

• Build and maintain controls that manage information risk and security
• Focus on vulnerability management and scanning tools processes
• Collaborate with teams to drive remediation efforts

Associate Application Security Engineer

• Manage and mentor a cross-functional Agile engineering team to deliver high-quality, scalable SaaS solutions.
• Translate company and product goals into actionable engineering objectives .
• Foster a culture of accountability, collaboration, and continuous improvement.
• Contribute to architecture discussions, ensuring designs align with business needs and cloud best practices.
• Support modernization initiatives, including migration to Kubernetes for improved reliability and scalability.
• Partner with product and operations to help minimize production downtime and enhance resilience.
• Ensure Agile practices are followed to maintain focus on top priorities and deliver results predictably.
• Champion best practices in CI/CD, automated testing, and system monitoring.
• Track and report metrics for system uptime, performance, and delivery effectiveness.
• Act as a senior technical resource able to step in on complex .NET or SQL challenges when needed.
• Assist teams with debugging, performance optimization, and architectural problem-solving.

Software Engineer

• Use knowledge of SQL and T-SQL to apply updates, extract data, and processing projects, including building SSIS packages and stored procedures to optimize processing time.
• Assist with processing of regulatory or client databases.
• Set-up and execute SSRS for reports as needed in SQL Reporting Services
• Maintains excellent knowledge of SPH’s applications and development/production platforms, including but not limited to database technologies.
• Complete projects on time exceeding quality standards
• Provide assistance to Senior team members in troubleshooting and testing of sampling or automation of various tasks.
• Cultivate and disseminate knowledge of best practices to team members.
• Maintains and cultivates strong relationships with SPH employees.
• Displays a professional attitude to all internal and external personnel. Continues to provide exceptional communication to all parties responding accordingly and timely to requests.
• Performs other duties as assigned.

Database Programmer

Growth Marketing

• The Area Vice President's primary responsibility is to retain assigned health system and provider clients (based in VA, DE, MD, and PA) by securing long term renewals of existing contracts, as well as growing revenue by selling Press Ganey solutions to the clients.
• Duties and Responsibilities: Serve as the overall strategic relationship manager for the client and be responsible for retaining existing client revenue through outstanding relationships at all levels, especially within the executive suite.
• Deliver consistently on financial growth targets (quota) for new and expansion business within defined clients.
• Create comprehensive client plans that outline strategies for achieving client objectives and financial growth targets (quota).
• Gain and maintain a comprehensive understanding of the entire product portfolio, including features, benefits, and use cases.
• Understand how the products compare to competitors' offerings, including strengths and weaknesses.
• Participate in all required training sessions, workshops, and webinars provided by the company and complete any required certifications and tests to demonstrate proficiency in product knowledge and sales techniques.
• This is an individual contributor role that will succeed by leading teams through influence.
• Analyze client needs and market trends to identify opportunities for growth and expansion within the client and/or territory.
• Prepare and deliver compelling sales presentations and product demonstrations.
• Create and present detailed sales proposals tailored to the specific needs of clients.
• Negotiate terms of sales agreements to maximize revenue and profit.
• Work cross functionally across Press Ganey, specifically partnering with Client Success and Advisory, to fulfill the client value proposition and address client needs/concerns.
• Build and strengthen relationships with key stakeholders across various levels of the client organization especially within and across the C-suite.
• Maintain up-to-date records of all sales activities and client interactions in the Customer Relationship Management (CRM) system.

Area Vice President, Health Systems Growth & Retention

• Collaborate closely with infrastructure, database, and operations teams to design, implement, and maintain Azure cloud infrastructure across multiple environments
• Work as an integral part of cross-functional teams to architect and manage Azure Kubernetes Service (AKS) clusters supporting MSSQL workloads
• Support and optimize Azure SQL Database and SQL Server on Azure VMs deployments, ensuring performance, high availability, and disaster recovery
• Partner with operations teams to maintain Azure DevOps pipelines that automate infrastructure and database deployments
• Actively participate in team planning sessions and contribute to collective decision-making processes
• Implement infrastructure as code (IaC) practices using Terraform in coordination with team standards
• Collaborate with finance and operations teams to monitor Azure resources and implement cost optimization strategies for database workloads
• Work collectively to troubleshoot complex issues across Azure infrastructure, containerized applications, and MSSQL databases
• Contribute to and maintain team documentation for Azure systems and database environments
• Coordinate with security teams to implement Azure Security Center best practices and Azure Active Directory integration for securing MSSQL
• Provide technical guidance and mentorship to junior engineers, fostering a culture of knowledge sharing
• Participate in team on-call rotations to support production systems and critical database workloads
• Collaborate with architecture teams to evaluate new Azure services for improving our cloud infrastructure and database performance

Staff Cloud Engineer (CT)

Project Manager

• Facilitate and execute projects and surveys on time and within budget throughout the project lifecycle.
• Build and nurture key relationships with clients to ensure their needs are met and expectations exceeded.
• Engage in daily interaction and coordination with both internal and external teams.
• Coordinate and successfully complete projects, ensuring everything runs smoothly and on schedule.
• Own all aspects of project management, from setting deadlines and assigning responsibilities to monitoring progress and driving the project forward.
• Act as the single point of contact for Forsta clients, building deep relationships with Forsta Surveys and Forsta Plus customers.
• Exemplify exceptional customer service skills by truly understanding customer needs and nurturing their accounts.
• Provide continual updates to management regarding the status of projects and accounts, always prioritizing customer satisfaction and growing the business with existing customers.
• Manage customer projects from start to finish, including preparing survey proposals, executing the full project, and handling project invoicing.
• Coordinate with internal teams and vendors, maintaining daily interaction via phone and email.
• Provide timely solutions to support client needs and drive the day-to-day business.
• Immerse yourself in clients' businesses, understanding their challenges, objectives, external economic environment, and industries.
• You'll know their business model, how it performs, and what success looks like for them.

Senior Manager, Cloud Engineering

Phone Survey Operations Quality Associate, Bilingual – Spanish, English

HX Solution Developer, Chicago/Boston

Product Manager

Application Operations Specialist

Technical Customer Success Specialist

Patient Safety, Client Solution Designer

Manager, Delivery Operations

Senior Manager, Software Engineering

Managing Director, Team Lead

Solution Director – Employee Experience

Senior Security Engineer

Associate Application Security Engineer

Senior Manager, Software Engineering

Database Programmer

Area Vice President, Health Systems Growth & Retention

Staff Cloud Engineer (CT)

Project Manager, Commercial, Salaried