Press Ganey

Program Manager

• Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting.
• Builds and maintains relationships with client contacts and learns their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended account/program changes.
• Ability to identify risk and proactively solve problems.
• Provide support for service failures and service recovery.
• Update survey design based on client goals and feedback.
• Program survey design into multiple different platforms.
• Make necessary updates to dashboard reporting.
• Partner with client through project lifecycle.
• Lead kick off calls at the start of project in order to appropriately set client expectations.
• Track response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goals.
• Act as an engaged and effective member of a team, working with cross-functional partners across the organization.
• Act as a mentor to new hires and existing teammates.

Human Resources

• Work closely with healthcare clients to define organizational priorities.
• Analyze workforce and experience data.
• Deliver strategic recommendations.
• Lead delivery workstreams and develop high-quality client deliverables.
• Foster executive-level client relationships and identify opportunities for ongoing partnership and growth.

Senior Consultant, Employee Experience – Healthcare

Director

• Lead, hire, mentor, and develop a high-performing team of Advisors
• Establish clear career paths and performance standards
• Ensure Advisors remain current on healthcare industry trends
• Lead the evolution of advisory offerings delivered at scale
• Collaborate with Knowledge Management, Analytics, and internal subject matter experts
• Oversee day-to-day advisory operations and maintain oversight of budgets

Director, Patient Experience Advisory

• Own and evolve proposal development and consulting project budgeting/oversight
• Develop and maintain SOPs for business operations
• Support creation, review, and approval of proposals and project budgets
• Identify opportunities for standardization, automation, and efficiency improvements
• Enhance user experience for operational tools including Kantata and Salesforce
• Partner with senior leadership to design scalable operational strategies
• Mentor and develop operational staff

Director, Strategic Consulting

Frontend Engineer

• Design and implement software front-end and full stack application enhancements and maintenance
• Participates in iteration and release planning
• Adheres to core design and testing principles
• Understands and interprets detailed technical specifications
• Follows and updates the design specifications as needed
• Learns and follow standards, processes and procedures
• Authors supporting documentation
• Prepares own work for inclusion in the release/deployment management process
• Participates in peer technical reviews
• Troubleshoots identified problems and provides support and follow-up for issues
• Completes assigned design tasks within the time allotted
• Mentors Software Developers: Responsible for the quality of work that the team members perform
• Coordinates with other IT and business teams
• Trains other developers on standards, policies, and procedures
• Supports Software Applications: Coordinates issue resolution process

Senior Software Engineer – Frontend, Full Stack

Backend Engineer

• Design and implement brand‑experience features
• Build microservices and APIs in Java/Spring Boot
• Participate in iteration and release planning
• Interpret and refine specifications
• Ensure data consistency
• Maintain distributed systems
• Implement messaging patterns using Kafka, RabbitMQ, Azure Service Bus
• Document and prepare releases
• Peer review, troubleshooting and mentoring
• Support and improve applications

Program Manager

Senior Consultant, Employee Experience – Healthcare

Director, Patient Experience Advisory

Director, Strategic Consulting

Senior Software Engineer – Frontend, Full Stack

Senior Software Engineer, Java