Client Implementation Manager

Press Ganey

Client Implementation Manager at Press Ganey overseeing client onboarding and implementation processes. Liaising with various teams to ensure project success and high client satisfaction.

Posted 7/31/2026full-timeProvo • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing project management and operations within the healthcare sector, focusing on client satisfaction, effective communication, and successful project delivery. Proficient in improvement methodologies and data analytics to enhance client experiences and resolve issues promptly.

Highest-signal resume keywords

Client-Facing Project ManagementHealthcare ExperienceImprovement MethodologyData AnalyticsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalyticsImprovement MethodologyClient ImplementationProduct Configuration

Soft Skills

Interpersonal SkillsCommunication SkillsListening SkillsPresentation SkillsProblem Resolution

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

HealthcareClient SatisfactionConsultingOperationsProject Delivery

About the role

Key responsibilities & impact

Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities.
Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
Provides product overview and connects client with training and education opportunities.

Requirements

What you’ll need

Minimum 5 years’ of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.
Excellent interpersonal, communications, listening, and presentation skills.
Solid working knowledge of improvement methodology, best practices, and data analytics
Proven track record of successfully delivering complex projects and attaining high client satisfaction.
Ability to work in a fast-paced environment while prioritizing competing client needs.
Obsession with customer experience including follow-up and problem resolution.
Bachelor’s degree and 5 years minimum of prior relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.

Benefits

Comp & perks

Competitive salary
Discretionary bonus or commission tied to achieved results
Health insurance
Flexible work arrangements