Associate Principal, Health Plan Consulting

Press Ganey

Associate Principal advising U.S. health plans through healthcare analytics, quality improvement, and member-experience consulting.

Posted 8/5/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $145,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare analytics, quality improvement, and member experience initiatives, with a strong ability to translate complex data into actionable business strategies. Proficient in developing executive-level presentations and managing client engagements to drive performance improvement and retention.

Highest-signal resume keywords

Healthcare AnalyticsQuality Improvement InitiativesData Visualization DevelopmentClient-Facing Advisory ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Data AnalysisPerformance Improvement MethodologiesPredictive ModelingRetention AnalyticsDashboard DevelopmentQuantitative AnalysisEngagement Success MetricsValue-Based Care ProgramsMedicare StarsHEDIS

Soft Skills

Communication SkillsProblem-Solving SkillsFacilitation SkillsCollaborative ApproachAdaptability

Tools & Technologies

Power BITableauMicrosoft OfficeExcelPowerPoint

Industry Keywords

Member ExperiencePatient ExperiencePopulation HealthHealthcare QualityClient RetentionOperational TransformationHealthcare Services OrganizationIntegrated Delivery SystemConsulting MethodologiesClient Solutions

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead analytics development and insight generation for consulting engagements focused on member experience, quality improvement, retention, and value-based care performance
Develop executive-ready presentations, reports, strategic recommendations, and client-facing deliverables translating complex data into actionable business strategies
Facilitate client meetings, workshops, and performance reviews with executive and operational stakeholders
Support clients in designing and implementing experience transformation initiatives
Define engagement success metrics and measurement frameworks demonstrating client impact and ROI
Manage engagement workstreams and ensure timely, high-quality deliverables
Analyze Press Ganey and client healthcare data to identify trends, performance gaps, and improvement opportunities
Develop data visualizations and performance dashboards
Partner with subject matter experts, applications teams, and project managers to validate findings and develop recommendations
Identify opportunities related to member retention, disenrollment, CAHPS performance, and quality outcomes
Build trusted relationships with client executives and operational leaders
Provide guidance on healthcare quality, experience transformation, and performance improvement
Support engagement scoping, proposal development, and solution design
Contribute to client retention and growth by demonstrating measurable value
Collaborate with consultants, engagement leaders, and product teams
Promote best practices and knowledge sharing
Support continuous improvement of consulting methodologies, tools, and client solutions

Requirements

What you’ll need

5+ years of experience within a health plan, integrated delivery system, large medical group, healthcare services organization, or related healthcare environment
Experience leading or supporting quality improvement, member experience, patient experience, or population health initiatives
3+ years of healthcare consulting or other client-facing advisory experience
Experience supporting Medicare Stars, CAHPS, HEDIS, value-based care, or related healthcare quality programs
Exceptional analytical, quantitative, and problem-solving skills
Ability to perform complex healthcare data analysis and communicate findings effectively to executive audiences
Experience developing dashboards and visualizations using Power BI, Tableau, or similar platforms
Advanced proficiency in Microsoft Office, including Excel and PowerPoint
Strong understanding of healthcare quality performance measures, outcomes reporting, and performance improvement methodologies
Outstanding communication, presentation, facilitation, and consulting skills
Strong project management and organizational capabilities
Ability to manage multiple priorities simultaneously
Ability to work independently in a fast-paced client-facing environment
Collaborative, adaptable, and solution-oriented approach
Ability to influence stakeholders and drive action through data-driven recommendations
Experience working with Medicare Advantage organizations preferred
Knowledge of Medicare Stars, HEDIS, CAHPS, patient experience, or value-based care performance programs preferred
Experience supporting executive-level strategic planning and operational transformation initiatives preferred
Advanced experience with healthcare analytics, predictive modeling, and retention analytics preferred
Bachelor's degree in Healthcare Administration, Medical Informatics, Data Analytics, Public Health, Business, or related field required
Relevant combinations of education and experience will be considered
Ability to travel up to 75%
U.S.-based work location

Benefits

Comp & perks

Competitive benefits package
Discretionary bonus or commission tied to achieved results
Reasonable accommodations for qualified individuals with disabilities or disabled veterans
Diverse, inclusive and authentic workplace