Senior Analytics & Research Scientist

Press Ganey

Senior Scientist providing scientific leadership in survey methodology and analytics for healthcare clients. Collaborating with cross-functional teams to drive innovations in patient experience measurement.

Posted 7/31/2026full-timeIllinois, Massachusetts • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in survey methodology, questionnaire design, and statistical analysis is essential for ensuring measurement quality and stakeholder trust. Strong leadership in developing and implementing benchmarking methodologies and analytical frameworks is critical for driving strategic decision-making.

Highest-signal resume keywords

Ph.D. In Survey MethodologySurvey Methodology ExpertiseStatistical Analysis ProficiencySurvey Design And EvaluationInterpersonal Effectiveness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Survey MethodologyQuestionnaire DesignPsychometric TestingSamplingWeightingBias MitigationExperimental DesignsA/B TestingRandomized Controlled TrialsQualitative Research

Soft Skills

Clear CommunicationActive ListeningCollaborative Problem SolvingTrust BuildingProfessional Disagreement Navigation

Tools & Technologies

SPSSRPythonSQL

Industry Keywords

Survey ResearchAnalyticsBenchmarkingMeasurement SolutionsValidation Studies

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Serve as the primary methodological authority for assigned products, benchmarking programs, and strategic initiatives
Provide scientific leadership and consultation on measurement, benchmarking, analytics, reporting, and methodology decisions
Represent Research & Analytics in cross-functional, client, and executive discussions, translating complex findings into actionable recommendations
Serve as an escalation point for complex methodological issues, client concerns, and critical business decisions requiring scientific guidance
Evaluate the benefits, risks, and methodological implications of key decisions, ensuring measurement quality, benchmark integrity, and stakeholder trust
Lead the design, evaluation, and continuous improvement of survey instruments and measurement frameworks
Apply expertise in survey methodology, questionnaire design, sampling, weighting, bias mitigation, and survey operations
Ensure the reliability, validity, comparability, and intended use of measures through validation studies, equivalency testing, and evaluation of survey design and administration approaches
Maintain methodological standards and best practices
Partner with Product and Engineering across the product lifecycle
Evaluate and guide the methodological design, validation, implementation, and ongoing enhancement of products, reporting capabilities, survey content, and measurement solutions
Lead the development, governance, and evolution of benchmarking and comparative performance measurement methodologies, ensuring that performance comparisons remain valid, reliable, interpretable, and fit for purpose
Establish and maintain benchmarking governance standards, adjustment methodologies, quality criteria, and related frameworks
Evaluate the impact of methodological changes on benchmark validity, trends, and reporting
Apply statistical and analytical methods to identify drivers of patient experience performance, emerging trends, and opportunities for quality improvement
Develop, evaluate, and validate analytical frameworks, methodologies, and reporting approaches that support measurement, benchmarking, and strategic decision-making
Lead the design and evaluation of pilot studies, validation efforts, and innovation initiatives involving emerging measurement approaches, data sources, and technologies

Requirements

What you’ll need

Ph.D. in Survey Methodology, Statistics, Psychometrics, Sociology, Psychology, or another quantitative social science or healthcare-related discipline
7 + years of professional experience in survey research, analytics, or related fields
Deep expertise in survey methodology, questionnaire design, psychometric testing, sampling, weighting, and bias mitigation
Experience implementing appropriate research methodologies to address complex measurement questions, including, for example, experimental designs, A/B testing, randomized controlled trials (RCTs), qualitative research, and mixed-methods studies
Demonstrated experience translating analytical findings into actionable insights used for decision-making or improvement
Strong interpersonal effectiveness, including the ability to communicate clearly, listen actively, collaborate constructively, build trust, navigate disagreement professionally, and develop productive relationships across a wide range of stakeholders
Proficiency in SPSS, R, Python, SQL, or equivalent tools

Benefits

Comp & perks

Professional development opportunities
Reasonable accommodations for qualified individuals with disabilities or disabled veterans