Presidio

Solutions Engineer

• Develop high-level technical solutions and present to customers.
• Collect business and technical requirements.
• Complete end-to-end, full lifecycle network designs.
• Drive whiteboard conversations.
• Craft customer facing presentations.
• Deliver technical presentations and product demonstrations.
• Generate hardware configurations (BoM) and/or work with internal teams to complete these tasks.
• Write statements of work (SoW) and develop Professional Service pricing.
• Ability to self-pace and self-set direction in a team environment.

Solutions Architect

Full-stack Engineer

• Lead the onboarding, implementation, and management of enterprise data protection solutions across a diverse client base
• Ensure backup, recovery, ransomware protection, and disaster recovery solutions meet customer business and security requirements in a managed services environment
• Onboard, deploy, and manage backup, recovery, and data protection solutions across on-premises, cloud, and hybrid environments
• Serve as the subject matter expert and escalation point for data protection technologies and best practices
• Lead data recovery efforts for incidents including ransomware, corruption, and system failures
• Develop and maintain disaster recovery and business continuity solutions aligned to RPO and RTO objectives
• Assess customer environments for risk, compliance, and optimization opportunities
• Automate monitoring, reporting, and remediation workflows
• Collaborate with infrastructure, cloud, and security teams
• Support pre-sales activities including solution and technical scoping
• Maintain documentation, runbooks, and operational procedures
• Assist with incident audits, on-call escalations, and provide technical leadership

Senior Engineer, Managed Services Data Protection

Business Development Rep

• The role of the Business Development Manager, Managed Services will be to develop and build Managed Services sales strategies and sales initiatives within the Presidio customer base working jointly with the Presidio sales organization.
• Primary focus of the role is to position Presidio Managed Services to our customers and prospects in an effort to help them achieve their IT operational initiatives.
• Executing sales strategy by identifying customer needs and selling the appropriate managed services solutions.
• Developing business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with account managers.
• Maintaining a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and craft positive relationships to effectively drive sales and repeat business.
• Meeting or exceed ACV (Annual Contract Value) goals as defined by management.
• Adhering to sales process including pipeline development and accurate forecasting via internal tools.
• Performing extensive proposal writing and prepares sales information for customers.
• You will lead ongoing customer account relationship to include updating account information in company systems and resolving customer satisfaction issues.
• You will work with inside sales team to ensure that quotes are provided and order requests are processed accurately and with engineering team to accurately scope projects.
• You will develop and maintain solid business relationships within the various decision-makers and influencers at each target account.
• Understand each target customer’s business model, map their organization and identify their unique technology needs.

Business Development Manager – Managed Services

ServiceNow

• Act as a liaison between the customer and the technical team through deployment of a project in ServiceNow
• Work with the Project Manager and Solution Architect to guide client decisions
• Understand and explain industry and ServiceNow best practices
• Conduct demos and working sessions with the client
• Gather requirements from the client
• Identify gaps or weaknesses in customer processes
• Draft Agile stories from business requirements
• Support User Acceptance Testing (UAT)
• Support Organizational Change Management (OCM)

Business Process Consultant, ServiceNow

• Act as a liaison between the customer and the technical team
• Assist in the implementation of delivery projects
• Conduct demos and working sessions with the client
• Gather requirements from the client
• Identify gaps or weaknesses in customer processes
• Draft Agile stories from business requirements
• Support User Acceptance Testing (UAT)
• Support Organizational Change Management (OCM)

Call Center Representative

• Lead design and deployment of CCaaS and hybrid contact center solutions using Cisco Webex Contact Center, Amazon Connect, Genesys Cloud CX, and Five9.
• Architect AI-enhanced customer experiences through conversational AI, speech recognition, and automation tools such as Google Dialogflow, AWS Lex, and Microsoft Copilot frameworks.
• Develop and integrate APIs between contact center, CRM, WFO/WFM, analytics, and AI systems.
• Collaborate with clients to translate business requirements into scalable, cloud-first architectures.
• Drive solution standardization and reusable frameworks to accelerate delivery and improve quality.
• Provide Tier 3 engineering support, performance tuning, and troubleshooting across multi-vendor environments.
• Serve as a trusted advisor to customers on technology modernization, AI adoption, and omnichannel strategy.
• Mentor and support junior engineers through knowledge sharing and best practices documentation.

Senior Engineer, Contact Center

Program Manager

• Manage a portfolio of client projects across multiple service offerings
• Manage expectations and requirements of multiple project stakeholders (to include internal, partner and customer sponsors and stakeholders)
• Plan and implement IT solution development projects and programs
• Close collaboration and alignment with the delivery and sales team leadership to drive consistent business value for our customers and support the overall business goals and strategy of Presidio
• Build and maintain program roadmaps, milestones and dependencies (with knowledge of relevant tools)
• Develop comprehensive project and program roadmaps to track tasks, schedule, risks and issues to be shared with the project team and client team
• Lead resolution of issues/escalations related to budget, schedule, and scope
• Oversee the activities of various stakeholders (Scrum meetings, project and program meetings, technical deep dive sessions, etc.)
• Ensure deadlines and cost targets are met and escalate to Presidio leadership when necessary
• Maintain detailed, comprehensive program documentation and reports using project management tools
• Serve as a liaison between the business and technical aspects of projects
• Lead cross-functional, virtual and offshore teams
• Ensure that projects and programs align with Presidio overall strategic objectives

• Manage delivery pipeline of software engineering solutions across a portfolio.
• Collaborate with various teams including business, sales, and marketing to define requirements, interfaces, implementation approaches, and scalable and reusable solutions
• Drive technical excellence and implementation of best engineering practices such as design review, continuous integration, and test-driven development
• Be a hands-on problem solver and lead from the front in continuously exploring new technology platforms
• Ensure adoption of best-in-class quality assurance techniques to delivery very high-quality software solutions
• Attract and retain diverse and highly skilled engineering talent with optimal utilization to maximize outputs
• Assemble and present technology delivery pitches to senior technical and non-technical audiences
• Support pre-sales and solutions teams on pursuits to bring in new business
• Work in a mutually interdependent structure spanning across business, technology and other functions helping unblock teams and resolve issues
• Work closely with the client engagement partner, to improve client relationship
• Efficiently manage the day-to-day operations and client communication

Senior Engineer

• Act as a subject matter expert for Presidio’s Enterprise Licensing Agreement Offerings
• Service new and existing accounts
• Collaborate with Presidio AMs
• Present to Account Teams
• Monitor competition by gathering marketplace information

Business Development Manager – Enterprise Licensing

• Act as a subject matter expert for Presidio’s Enterprise Licensing Agreement Offerings
• Service new and existing accounts by finding and cultivating client opportunities for licensing, subscription, and consulting services
• Grow client utilization of software and features through Presidio Adoption Services
• Establish account presence by planning and organizing daily work schedule to proactively call on existing or potential clients
• Work with Presidio’s Strategic Vendors and Presidio Sales Leadership to expand opportunities in each local market
• Present to our Account Teams and Vendors to provide education on Presidio’s leading capabilities around Software Licensing and Adoption
• Garner and grow key relationships with vendor partners
• Monitors competition by gathering current marketplace information on pricing, products, services, delivery schedules, etc.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications

Business Development Manager, Enterprise Licensing

Architect

• Develop a comprehensive cloud migration strategy based on business and technical requirements
• Assess the current IT landscape and define the scope of migration
• Choose the appropriate cloud model (public, private, hybrid, or multi-cloud) and cloud service providers (AWS, Azure, GCP)
• Define cost, security, and compliance requirements for cloud adoption
• Provide guidance on Cloud Center of Excellence (CCOE) framework
• Develop detailed migration and/or transformation plans
• Design cloud architectures that align with scalability, availability, and performance needs
• Develop migration plans, including rehosting (lift and shift), re-platforming, re-architecting, and replacing legacy systems
• Identify dependencies and risks associated with cloud migration
• Ensure the right cloud services (compute, storage, networking, security) are selected for optimal performance
• Lead the migration process, ensuring minimal downtime and business disruption
• Work closely with DevOps, security, and networking teams to configure cloud environments
• Oversee data migration, application refactoring, and integration with cloud-native services
• Optimize workloads post-migration for cost-effectiveness and efficiency
• Implement security best practices, including identity and access management (IAM), encryption, and monitoring
• Familiarity with different security models and leading practices (i.e. PCI, SOC2, NIST, HITRUST, FedRAMP, Gov Cloud, CJIS, ITAR, EAR, or others)
• Working knowledge of access management, cloud security posture management, data loss prevention, and encryption
• Consult on maintaining compliance with industry standards (ISO, GDPR, HIPAA, etc.)
• Establish governance policies for cloud resource usage and cost control
• Set up monitoring and alerting mechanisms for cloud infrastructure using tools like AWS CloudWatch, Azure Monitor, or GCP Operations Suite
• Knowledge and experience working to continuously optimize cloud resources to enhance performance and reduce costs
• Troubleshoot issues and provide solutions to enhance system reliability
• Work with business leaders, developers, and IT teams to align cloud migration goals
• Provide training and guidance to teams on cloud technologies and best practices
• Communicate migration progress, risks, and solutions to stakeholders

Migration Architect, Modern Platforms Advisory

Consultant

• Assist with developing comprehensive migration strategies
• Assess the current IT landscape and define scope of migration
• Lead the migration process to minimize downtime and disruption
• Communicate migration progress, risks, and solutions to stakeholders

Migration Consultant, Modern Platforms Advisory

Technical Customer Success

• Lead multiple technical engagements for a small set of named customers across strategy and migrations, IT transformation, and modernization initiatives.
• Own technical delivery (end-to-end) responsibilities that include achieving and continuously improving the quality and time-to-market metrics.
• Primary ownership of customer satisfaction for named customer engagements.
• Manage product requirements, technical considerations, and decisions to deliver the desired customer outcome.
• Invest time to understand the customer’s long and short-term business goals and align Presidio’s priorities to deliver both tactical wins and lay the foundation for longer-term success for both the customer and Presidio.
• Lead and deliver workshops for IT initiatives.
• Lead and deliver technology strategy sessions for customers with an ability to engage C-level leaders, architects, business stakeholders, and customers’ engineering teams.
• Proactively ensure that technology decisions, investments, and capabilities map to business outcomes.
• Proactively seek opportunities to translate business requirements to technical requirements and vice versa.
• When required, take primary ownership of engagements in challenging situations and work with the customer and internal stakeholders to bring the engagement towards success.
• Invest time in understanding customers’ organizational culture and align Presidio’s delivery teams and processes towards the fastest path to success.
• Quickly assimilate into the client team, project team, and culture, becoming a valuable contributor.
• Experience prioritizing competing demands from stakeholders with the ability to resolve conflicts.
• Build relationships with customer stakeholders across all levels, including leadership, business, and technical stakeholders, and identify potential opportunities.
• Partner with stakeholders and customers across the organization to communicate the product vision, strategy, features, prioritization, progress, and needs.
• Perform research to understand the latest market and business changes and determine the potential impact on current strategy and requirements, sharing any pertinent findings with the customer.
• Review technology architecture, perform gap analyses, and define future-state roadmaps aligned with business objectives, capabilities, and industry best practices.
• Translate complex VMware technical concepts into clear, actionable guidance for non-technical stakeholders and executives.
• Working side by side with Presidio’s VMware Architects to deliver a comprehensive VCF Adoption Roadmap document and/or PowerPoint presentation.

Technical Engagement Manager, Modern Platforms Advisory

• Develop and execute a proactive new‑logo acquisition strategy, targeting organizations that can benefit from Microsoft 365, Azure, Dynamics 365, and security solutions delivered through the CSP model.
• Source, prospect, and qualify new business opportunities using a combination of outbound campaigns, partner networks, industry events, and digital engagement.
• Lead discovery conversations to understand customer business objectives, technical environments, and digital transformation needs, positioning CSP as the optimal procurement and management model.
• Own the early‑stage sales cycle, including initial outreach, needs assessment, solution mapping, and orchestration of technical pre‑sales resources where required.
• Establish and nurture strategic relationships with decision makers, including CIOs, IT Directors, Procurement Leaders, and Line‑of‑Business owners, to accelerate cloud adoption and long‑term account growth.
• Collaborate with Microsoft field teams to align with territory plans, coordinate co‑selling motions, and leverage Microsoft incentives that support customer acquisition.
• Consistently exceed pipeline creation and new customer revenue targets, with clear accountability for monthly, quarterly, and annual performance metrics.
• Maintain a deep understanding of Microsoft CSP licensing, incentives, and commercial constructs to articulate value clearly and differentiate against alternative buying channels.
• Conduct discovery sessions to understand customer needs, cloud maturity, and licensing posture.
• Present tailored CSP solutions that align with customer goals and budget constraints.
• Serve as a trusted advisor on Microsoft licensing, cloud economics, and support models.
• Partner with internal teams (Account Managers, Digital Sales, Inside Sales, Solution Architects, Billing, and Support) to ensure seamless onboarding and ongoing customer satisfaction to drive high retention rates.
• Collaborate with Microsoft field teams and Partner Development Managers to align on joint opportunities and incentives.
• Maintain accurate pipeline and forecast in SalesForce.
• Ensure compliance with CSP program requirements and internal processes Support automation initiatives to streamline quoting, provisioning, and billing.

CSP Business Development Manager

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Solutions Architect

Senior Engineer, Managed Services Data Protection

Business Development Manager – Managed Services

Business Process Consultant, ServiceNow

Business Process Consultant, ServiceNow

Senior Engineer, Contact Center

Program Manager

Senior Engineer

Business Development Manager – Enterprise Licensing

Business Development Manager, Enterprise Licensing

Migration Architect, Modern Platforms Advisory

Migration Consultant, Modern Platforms Advisory

Technical Engagement Manager, Modern Platforms Advisory

CSP Business Development Manager

Sales Practice Lead, Modern Infrastructure Solutions