PrePass

Sales

• **Essential Responsibilities****Team Leadership & Sales Development**
• - Lead, coach, and develop new and tenured Services Sales Representatives.
• - Manage onboarding, training, and continuous skill development to elevate sales effectiveness.
• - Establish clear performance expectations, KPIs, and accountability standards.
• - Conduct regular performance reviews, pipeline coaching, and call evaluations.
• - Build a culture of ownership, urgency, and continuous improvement.
• **Services Sales Management & Software Sales Support**
• - Own and manage the Services Sales pipeline to drive consistent revenue growth.
• - Support the growth of Software Sales through alignment, cross-training, and strategic coordination.
• - Ensure alignment between services offerings and compliance software management solutions.
• - Identify expansion opportunities within the existing PrePass client portfolio.
• **Go-to-Market Strategy & New Business Development**
• - Develop and implement an efficient GTM strategy to secure new business.
• - Refine targeting, segmentation, and outreach strategies to improve conversion rates.
• - Partner with Marketing to align campaigns and lead-generation efforts.
• - Monitor competitive landscape and adjust strategy to maintain market advantage.
• **Reporting, Analysis & Operational Excellence**
• - Analyze sales metrics, pipeline health, and conversion data to inform decision-making.
• - Manage forecasting and reporting to ensure accurate revenue projections.
• - Improve sales processes and workflows to increase efficiency and scalability.
• - Ensure adherence to FMCSA and DOT compliance standards within sales messaging and positioning.

Sales Manager

Manager

• Lead, mentor, and develop Scrum Masters and Delivery Managers.
• Establish clear role expectations, career paths, and performance standards.
• Build a high-performing delivery organization capable of supporting multiple product teams.
• Drive hiring, onboarding, and professional development within the delivery function.
• Define, evolve, and enforce the organization’s Agile methodology and delivery standards.
• Ensure consistent execution of Agile ceremonies and best practices across teams.
• Improve metrics and reporting frameworks (e.g., velocity, predictability, throughput, cycle time).
• Champion continuous improvement and foster a culture of empirical decision-making.
• Facilitate cross-team planning, release readiness, and dependency management.
• Own the strategy, governance, administration, and optimization of product and delivery tools, including Jira, Confluence, and documentation systems.
• Ensure standardized workflows and data integrity across all product teams.
• Provide a unified, real-time view of roadmap progress, risks, dependencies, and status.
• Collaborate closely with the CTO, Product leaders, and Engineering leaders to ensure roadmap feasibility and execution quality.

Senior Manager – Agile Delivery

Analyst

• The Process Analyst plays a critical role in designing, documenting, and optimizing operational processes that drive measurable business performance.
• Lead cross-functional process discovery and design workshops.
• Develop, implement, and refine operational KPIs aligned to strategic objectives.
• Evaluate the effectiveness of KPIs and process controls; recommend data-driven improvements.
• Identify and execute continuous improvement initiatives across operational workflows.
• Ensure processes are scalable, efficient, standardized, and well-documented.
• Build strong, productive relationships across departments and leadership levels.
• Provide operational reporting, insights, and business intelligence to support decision-making.
• Communicate process updates, enhancements, and governance standards clearly and effectively.
• Develop expertise in core operational systems and team toolkits.
• Champion continuous improvement and change management initiatives.
• Leverage AI-based tools (e.g., Microsoft Copilot or similar platforms) to automate workflows and enhance productivity.
• Maintain accurate, organized, and accessible process documentation across platforms.

Process Analyst

• **Essential Responsibilities**
• **Customer Training Strategy & Program Ownership**
• - Define and execute a scalable customer education strategy aligned to customer lifecycle stages.
• - Establish clear learning objectives, success metrics, and feedback loops to continuously improve training effectiveness.
• - Ensure training programs support customer adoption, retention, and reduced support dependency.
• **Learning Management System (LMS) Development**
• - Partner with HR to implement new customer‑facing LMS platform.
• - Own and manage the customer‑facing LMS to house all training content and learning paths.
• - Design structured learning journeys tailored to different customer segments and use cases.
• - Maintain governance, organization, and ongoing optimization of LMS content.
• **Training Content & Help Center Development**
• - Lead and partner with Marketing on the creation and ongoing evolution of customer training materials, including videos, guides, documentation, and self‑service resources.
• - Own the curation and maintenance of a customer help center that is intuitive, searchable, and aligned with product capabilities.
• - Partner with internal teams to keep content current as products and features evolve.
• **Webinars & Live Enablement**
• - Plan and host recurring customer training webinars and one‑to‑many enablement sessions.
• - Develop presentation materials, agendas, and training flows to support onboarding and ongoing education.
• - Support internal presenters and subject matter experts as needed.
• **People Leadership**
• - Manage and develop a Customer Training Specialist, providing direction, coaching, and performance feedback.
• - Define clear roles, workflows, and quality standards for training delivery.
• - Support team growth as customer education needs scale.
• **Cross‑Functional Collaboration**
• - Collaborate with Customer Success and Implementation teams to integrate training into onboarding and post‑launch workflows.
• - Partner with Support to identify knowledge gaps and reduce recurring customer issues through proactive education.
• - Work with Product and Marketing to align training content with releases, messaging, and customer needs.

Manager – Customer Training and Enablement

Solutions Engineer

• **Responsibilities**
• **Mobile Pilot & Onboarding Execution**
• - Lead Mobile pilots and new customer onboardings from kickoff through exit to steady state.
• - Configure and set up the Mobile application for customers, ensuring readiness for pilot or launch.
• - Define pilot scope, milestones, success criteria, and timelines in partnership with customers and internal stakeholders.
• - Drive time to first value by guiding customers through activation and early use cases.
• **Customer Enablement & Adoption**
• - Serve as the primary technical and enablement point of contact during pilots and early lifecycle onboarding.
• - Deliver customer walkthroughs, enablement sessions, and hands-on guidance to ensure confident Mobile usage.
• - Track and report on adoption, activation, and value metrics throughout the pilot and onboarding phases.
• - Proactively identify risks to adoption and intervene with targeted enablement or issue resolution.
• **Issue Resolution & Coordination**
• - Troubleshoot Mobile app issues, bugs, and configuration challenges encountered during pilots and onboarding.
• - Coordinate with Product, Engineering, Support, and Operations to drive fixes and workarounds.
• - Track issues to resolution and keep customers informed on progress and outcomes.
• **Value Realization & Exit Readiness**
• - Articulate and demonstrate customer value throughout the pilot or onboarding lifecycle.
• - Validate that success criteria are met prior to exiting pilot or onboarding.
• - Execute a structured handoff to Customer Success Managers and Support/Ops teams once customers transition to business-as-usual.
• **Enablement Assets & Scale**
• - Build, maintain, and continuously improve Mobile playbooks, onboarding guides, pilot frameworks, and troubleshooting documentation.
• - Create and maintain enablement decks, value narratives, and standard success metrics for Mobile pilots and onboarding.
• - Partner cross-functionally to ensure enablement assets stay current as the Mobile product evolves.

Solutions Architect, Mobile

Business Analyst

• Prepare, maintain, and distribute recurring Credit, Collections, and Accounts Receivable reports, dashboards, and scorecards.
• Perform trend, variance, aging, and delinquency analysis, summarizing actionable insights for leadership.
• Track payment activity, write-offs, recoveries, and historical trends to support forecasting and planning.
• Respond to routine and moderately complex ad hoc reporting requests.
• Execute daily morning collections protocols within the billing system, including review of account status, verification of system generated actions, and escalation of exceptions.
• Produce standardized reporting on agency placements, recoveries, recalls, balances, and recovery rates.
• Track balances placed, dollars recovered, recovery rates, and placement volumes using established metrics.
• Analyze and compare agency performance using defined KPIs.
• Reconcile agency recovery files to internal AR records and escalate discrepancies as needed.
• Calculate, validate, and maintain Credit & Collections KPIs across all reporting outputs.
• Ensure consistent KPI definitions, metric application, and data integrity across reports.
• Perform data validation prior to distribution.
• Maintain data dictionaries, metric definitions, reporting documentation, and SOPs.
• Support audits and control reviews by providing documented reports and reconciliations.
• Partner with BI, Finance Transformation, and Infrastructure teams to support reporting and analytics needs.
• Collaborate with teams supporting Celonis, Kansys, and Five9 to ensure data accuracy and reporting reliability.
• Identify, document, and escalate system or data issues impacting Credit & Collections reporting.
• Support testing and validation of system or data changes prior to inclusion in reporting.

Paralegal

• **Essential Responsibilities****Contract Management**
• - Review, draft, and process a variety of agreements, including customer contracts, nondisclosure agreements (NDAs), vendor contracts, SaaS agreements, service agreements, amendments, and renewals.
• - Manage the full contract lifecycle, including intake, redlining, execution, and archival processes (e.g., DocuSign workflows).
• - Track contract deadlines, renewal dates, insurance requirements, and related compliance obligations.
• - Coordinate with internal teams to ensure compliance with delegation-of-authority and signature policies.
• **Corporate Governance**
• - Maintain and update corporate records, entity filings, organizational charts, and compliance calendars.
• - Prepare and file annual reports, state registrations, and business licenses.
• - Assist with board of directors and committee materials, including resolutions, written consents, minute books, and meeting preparation.
• **Due Diligence & Transactional Support**
• - Organize and maintain due diligence materials for corporate transactions, audits, or regulatory inquiries.
• - Support the legal team by compiling corporate documents, contracts, organizational information, and regulatory filings.
• - Coordinate with cross-functional teams and external counsel as needed to support transactional activities.
• **Compliance & Policy Support**
• - Assist in drafting, reviewing, and updating corporate policies, standard templates, and compliance documentation.
• - Support the implementation and monitoring of internal compliance programs, including data privacy, cybersecurity, and other regulatory requirements.
• - Evaluate, track, and organize vendor compliance documentation, such as SOC reports and cybersecurity insurance materials.
• **Legal Research & Department Support**
• - Conduct legal and regulatory research related to corporate, commercial, and compliance matters.
• - Summarize research findings and prepare briefing materials for attorney review.
• - Organize legal files, contract repositories, and internal databases.
• - Facilitate communication among internal stakeholders, outside counsel, and third parties.
• - Support special projects and initiatives as assigned by legal leadership.

Corporate Paralegal

Account Executive

• **Essential Responsibilities****Revenue Growth & Pipeline Development**
• - Drive net-new revenue by sourcing, qualifying, and closing mid-market fleet customers
• - Partner with marketing to convert inbound demand and execute targeted outbound efforts across the 200–1,000 vehicle fleet segment
• - Consistently prospect, secure meetings, and advance opportunities through the sales pipeline
• **Sales Execution & Deal Management**
• - Own the full sales cycle, including discovery, product demonstrations, business case development, pricing, and contract execution
• - Lead contract negotiations that balance customer value with strong commercial outcomes for PrePass
• - Maintain accurate forecasting and pipeline hygiene using PrePass sales technologies and processes
• **Customer Engagement & Consultative Selling**
• - Navigate complex fleet organizational structures and engage stakeholders across safety, operations, maintenance, finance, and executive leadership
• - Deliver consultative value by understanding fleet workflows and aligning PrePass solutions to operational and financial objectives
• - Serve as a knowledgeable advisor on bypass, tolling, and compliance trends impacting mid-market fleets
• **Cross-Functional Collaboration**
• - Leverage internal resources including solutions consulting, marketing, analytics, and revenue operations to accelerate deal cycles
• - Collaborate cross-functionally to support customer success and inform go-to-market improvements

Mid-Market Account Executive

Full-stack Engineer

• Write and maintain high-quality code based on requirements, using C# .NET and related technologies for both on-premise and cloud-based applications.
• Develop and maintain software that interacts with hardware components, ensuring seamless integration and reliable operation.
• Conduct thorough testing, including unit and integration tests, as well as field testing of hardware components to identify and fix bugs or errors, ensuring software quality and stability.
• Work closely with engineers and other stakeholders to understand hardware specifications, translate them into software requirements, and develop effective solutions.
• Produce clear, concise technical documentation to support software maintainability and future enhancements.
• Participate in Agile/Scrum ceremonies, contributing to sprint planning, daily stand-ups, and retrospectives to deliver features effectively and iteratively.

Junior Software Engineer

Systems Engineer

• **Key Responsibilities**
• - **Hardware Research and Evaluation**: Research, identify, and evaluate suitable hardware components, systems, and devices (e.g., RFID, LPR cameras, sensors, compute devices) for new and existing PrePass solutions.
• - **Test Plan and Execution**: Create comprehensive lab and field test plans. Execute hands-on testing of hardware and integrated solutions to validate performance, reliability, and environmental resilience.
• - **Prototyping and Integration**: Work closely with software engineers to integrate hardware components, develop working prototypes, and create proofs of concept (PoCs) for new initiatives.
• - **Lab Management**: Assist in managing the hardware integration lab in Phoenix, including equipment setup, component inventory, and maintaining a safe and organized test environment.
• - **Collaboration**: Work closely with engineers and other stakeholders to understand solution requirements, define hardware specifications, and ensure successful integration with software systems.
• - **Documentation**: Produce clear, concise technical documentation, including evaluation reports, test plans, test results, and integration guides.
• - **Agile Collaboration**: Participate in Agile/Scrum ceremonies, contributing to sprint planning, daily stand-ups, and retrospectives to support the development lifecycle.

Junior Systems Engineer

Product Manager

• **Essential Responsibilities**
• ** Product Ownership & Delivery**
• - Own and drive the product backlog, ensuring alignment with product strategy, business objectives, and customer needs.
• - Make informed prioritization decisions within and across sprints to maximize customer and business value.
• - Ensure backlog items are clearly articulated, well-refined, and appropriately estimated to support predictable delivery.
• - Lead sprint planning, backlog refinement, and discovery sessions, translating complex requirements into clear, actionable user stories.
• - Partner with Product Management to support roadmap execution and incremental delivery of strategic initiatives.
• **Collaboration & Stakeholder Engagement**
• - Collaborate closely with engineering, design, QA, and business stakeholders to deliver high-quality features on time.
• - Act as a trusted subject matter expert for the web platform, serving as a key point of contact for internal teams.
• - Proactively communicate priorities, trade-offs, risks, and progress to stakeholders across the organization.
• - Support alignment across teams by balancing technical constraints, user experience, and business priorities.
• **Innovation & Continuous Improvement**
• - Stay current on industry trends, web and API technologies, and Agile best practices to inform product decisions.
• - Identify opportunities to improve development processes, product scalability, and customer experience.
• - Contribute to a culture of continuous improvement through data-informed decision-making and iterative learning**.**

Associate Product Manager

• Lead the design and implementation of sales training strategies that drive revenue growth across multiple business segments (inside sales, middle market, enterprise, and partner channels)
• Partner with sales and operations leadership to align training programs with organizational goals, performance metrics, and emerging market trends
• Serve as a subject matter expert in sales enablement within the transportation and logistics sector, advising on best practices and innovations
• Facilitate "train-the-trainer" sessions to ensure consistent and scalable delivery across all revenue teams and vendor partners
• Design, customize, and deliver advanced sales training programs covering onboarding, consultative selling, strategic account management, and enterprise deal negotiation
• Facilitate dynamic and interactive training sessions, both in-person and virtually, for sales professionals and leaders across the organization
• Develop and manage certification programs and structured learning paths tailored to specific sales roles and customer segments
• Incorporate real-world transportation and trucking scenarios into training to ensure relevance and practical application
• Collaborate with sales leaders to identify performance gaps and execute targeted coaching strategies
• Conduct onsite and virtual observations to assess sales execution, deliver actionable feedback, and reinforce learning outcomes
• Analyze performance data and CRM insights to evaluate training effectiveness and continuously optimize content and approach
• Create and maintain sales enablement materials that reinforce training (playbooks, talk tracks, job aids, checklists, and onboarding resources)
• Partner with Sales Leadership and Revenue Operations to ensure training content aligns to the sales process, CRM workflows, and evolving rep expectations
• Help operationalize reinforcement (e.g., refreshers, certifications, and manager coaching guides) to ensure training translates into consistent field execution
• Maintain content hygiene: keep materials current as offerings, tools, and messaging evolve in partnership with Product/Marketing
• Partner with Product, Marketing, and Operations teams to ensure training materials accurately reflect current offerings, technologies, and competitive advantages
• Collaborate with HR and Learning & Development to maintain alignment with corporate learning standards and compliance policies
• Champion adoption of sales technologies, CRM processes, and enablement tools by embedding them into training, certifications, and reinforcement

Sales Training and Enablement Specialist

Financial Planning and Analysis

• Essential Responsibilities
• - Prepare and analyze monthly financial reporting for leadership, including budget variance analysis
• - Partner with business leaders to analyze key financial metrics, identify trends, and provide recommendations to optimize performance
• - Support the development of financial models to inform business strategy
• - Assist with the planning, coordination, and development of the quarterly forecast and annual budget
• - Collaborate with stakeholders across departments to support informed, data-driven decision-making
• - Continuously improve FP&A processes and tools to enhance efficiency and accuracy

Financial Planning & Analysis Analyst

• - Serve as the subject matter expert for all Dynamics 365 Sales features and functionality.
• - Configure and implement system enhancements, including automation and workflow optimization, to meet evolving business requirements.
• - Monitor system performance and recommend strategic enhancements to support scalability and operational efficiency.
• - Document system configurations, processes, and best practices to support internal knowledge sharing and continuity.
• - Analyze sales data to prepare forecasts and generate actionable reports that support informed business decision-making.
• - Partner with Sales leadership to align analytics, dashboards, and reporting with pipeline management and performance objectives.
• - Lead requirements gathering and fit/gap analysis, translating business needs into functional and technical solutions.
• - Collaborate with Sales leadership, IT, and cross-functional business teams to optimize workflows, improve data integrity, and enhance user experience.
• - Deliver engaging system demonstrations and training sessions, providing ongoing support to drive user adoption of Dynamics 365 Sales capabilities.
• - Facilitate workshops and manage stakeholder expectations across cross-functional teams.
• - Support post-sales aspects of the Dynamics 365 Customer Engagement project lifecycle, including go-live and ongoing support.
• - Drive change management and user enablement initiatives to ensure successful adoption of new features, enhancements, and processes.

D365 Sales Analyst

System Administrator

• **What you’ll do**
• **Azure IaaS – Windows Server VM administration**
• - Provision, configure, and maintain **Windows Server VMs in Azure**, including sizing, performance tuning, disk/storage management, and availability planning
• - Perform daily operational health checks (OS integrity, service availability, CPU/memory/disk trends, scheduled task/job success, and event log review)
• - Troubleshoot Windows platform issues (services, certificates, networking, DNS, authentication, resource constraints) and coordinate resolution with stakeholders
• **Patch management & updates (Azure Update Manager)**
• - Own VM patching operations using **Azure Update Manager** (maintenance windows, classification-based patching, phased rollouts, restart coordination)
• - Monitor patch compliance and remediate failed deployments and “no update data” scenarios
• - Communicate scheduled maintenance to stakeholders and execute updates in a controlled, auditable manner
• **Backup & recovery (Azure Backup)**
• - Implement and operate **Azure Backup** for Azure VMs (policy configuration, monitoring, retention governance)
• - Perform and document periodic restore tests and recovery procedures to ensure operational readiness
• **Identity & directory services (AD DS + Azure AD Connect)**
• - Administer **AD DS hosted on Azure VMs (domain controllers)**: users/groups, OUs, **Group Policy (GPO)**, security groups, and delegated access
• - Maintain domain controller health and dependencies (DNS, replication health, time synchronization, patching coordination, operational runbooks)
• - Operate and maintain **Azure AD Connect** (hosted on a Windows VM in Azure): monitor sync health, troubleshoot sync failures, manage scope/filtering, and support upgrades/maintenance
• - Maintain documentation/runbooks for configuration, troubleshooting, and recovery procedures
• **Web and file services (IIS + File Servers)**
• - Administer and troubleshoot **IIS** (site/app configuration, bindings/certs, app pools, logging, performance troubleshooting)
• - Administer and support **Windows File Servers** (SMB shares, NTFS/share permissions, access controls, troubleshooting access/performance issues)
• **Security posture & vulnerability management (Defender for Cloud)**
• - Use **Microsoft Defender for Cloud** to monitor security posture, address recommendations, and remediate vulnerabilities
• - Contribute to baseline hardening and security improvements aligned to organizational standards
• **Monitoring, incident response & continuous improvement**
• - Participate in an on-call rotation; support incident response, service restoration, root cause analysis, and preventative improvements
• - Automate repeatable administrative work using **PowerShell** and Azure-native tooling
• - Create and maintain operational documentation (runbooks/SOPs/diagrams/inventories)