PrePass

Solutions Architect, Mobile

PrePass

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

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About the role

  • **Responsibilities**
  • **Mobile Pilot & Onboarding Execution**
  • - Lead Mobile pilots and new customer onboardings from kickoff through exit to steady state.
  • - Configure and set up the Mobile application for customers, ensuring readiness for pilot or launch.
  • - Define pilot scope, milestones, success criteria, and timelines in partnership with customers and internal stakeholders.
  • - Drive time to first value by guiding customers through activation and early use cases.
  • **Customer Enablement & Adoption**
  • - Serve as the primary technical and enablement point of contact during pilots and early lifecycle onboarding.
  • - Deliver customer walkthroughs, enablement sessions, and hands-on guidance to ensure confident Mobile usage.
  • - Track and report on adoption, activation, and value metrics throughout the pilot and onboarding phases.
  • - Proactively identify risks to adoption and intervene with targeted enablement or issue resolution.
  • **Issue Resolution & Coordination**
  • - Troubleshoot Mobile app issues, bugs, and configuration challenges encountered during pilots and onboarding.
  • - Coordinate with Product, Engineering, Support, and Operations to drive fixes and workarounds.
  • - Track issues to resolution and keep customers informed on progress and outcomes.
  • **Value Realization & Exit Readiness**
  • - Articulate and demonstrate customer value throughout the pilot or onboarding lifecycle.
  • - Validate that success criteria are met prior to exiting pilot or onboarding.
  • - Execute a structured handoff to Customer Success Managers and Support/Ops teams once customers transition to business-as-usual.
  • **Enablement Assets & Scale**
  • - Build, maintain, and continuously improve Mobile playbooks, onboarding guides, pilot frameworks, and troubleshooting documentation.
  • - Create and maintain enablement decks, value narratives, and standard success metrics for Mobile pilots and onboarding.
  • - Partner cross-functionally to ensure enablement assets stay current as the Mobile product evolves.

Requirements

  • **Qualifications**
  • - Bachelor’s degree or equivalent experience.
  • - 5+ years of experience in post sale enablement, implementation, solutions engineering, or technical customer success.
  • - Hands on experience supporting or deploying mobile or software applications.
  • - Strong troubleshooting skills and comfort working through technical issues with customers.
  • - Ability to manage multiple pilots or onboardings simultaneously with strong attention to detail.
  • - Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
  • **Bonus Points For**
  • - Familiarity with project management tools such as Smartsheets.
  • - Experience using Power BI or other business intelligence tools.
  • - Experience running pilots, proof-of-value, or phased rollouts for SaaS or mobile products.
  • - Familiarity with defining and tracking adoption, activation, and value metrics.
  • - Experience building enablement assets such as playbooks, onboarding guides, or customer-facing documentation.
  • - Background partnering closely with Product, Engineering, Support, or Operations teams.
  • **Desired Characteristics**
  • - Customer-centric with a strong bias toward outcomes and value realization.
  • - Comfortable operating in ambiguity and creating structure where it doesn’t yet exist.
  • - Highly collaborative and able to influence across teams without direct authority.
  • - Organized, proactive, and accountable, able to own initiatives end-to-end.
Benefits
  • **How We Will Take Care of You**
  • - Robust benefit package that includes medical, dental, and vision that start on date of hire.
  • - Paid Time Off, to include vacation, sick, holidays, and floating holidays.
  • - Paid parental leave.
  • - 401(k) plan with employer match.
  • - Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
  • - Tuition Reimbursement Program.
  • - Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
  • - Employee Assistance Program (available at no cost to you).
  • - Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
  • - Community Give-Back initiatives.
  • - Culture that focuses on employee development initiatives.
  • - Company-wide bonus and commission plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mobile application supportsoftware application deploymenttroubleshootingcustomer onboardingpilot managementvalue metrics trackingenablement asset creationsolutions engineeringimplementationtechnical customer success
Soft Skills
communicationattention to detailcustomer-centriccollaborationinfluenceproactiveaccountabilityorganizational skillsproblem-solvingadaptability