PrePass

Artificial Intelligence

• Configure and maintain Copilot using the Microsoft 365 Admin Center and Copilot Control System
• Execute day-to-day system settings, feature toggles, and configuration updates as directed by IT leadership
• Ensure Copilot operates reliably, securely, and in alignment with defined policies
• Manage Copilot license allocation and revocation using security groups
• Monitor license utilization via the Copilot Dashboard
• Identify and flag underutilized licenses for reallocation
• Implement sensitivity labels, access controls, and SharePoint permissions aligned with governance frameworks
• Identify and remediate overly permissive access that may expose sensitive data through Copilot
• Support enforcement of data protection and compliance standards within M365
• Monitor Copilot usage telemetry and generate regular reports for IT leadership
• Track license counts and contract renewal timelines
• Identify trends, anomalies, and adoption gaps
• Surface recommendations while deferring architectural and vendor decisions to leadership
• Monitor usage of secondary AI tools (e.g., ChatGPT Business for marketing) against acceptable use policies
• Escalate policy violations or data handling concerns to management
• Support deployment of custom AI agents in Copilot Studio, including testing configurations and verifying access controls
• Document deployment procedures and technical processes

M365 Administrator – AI

Sales

• **Essential Responsibilities**
• **Inbound Sales & Opportunity Management**
• - Manage inbound opportunities from prospects with 1–49 vehicles, delivering a tailored and consultative sales experience.
• - Own the full opportunity lifecycle from qualification through close, ensuring a seamless buying experience and adherence to Inside Sales processes.
• - Drive revenue within the larger small-fleet segment by managing more complex inbound sales opportunities and applying strong product knowledge, objection-handling skills, and closing expertise.
• - Build and maintain strong customer relationships throughout the sales cycle.
• **Product Knowledge & Consultative Selling**
• - Demonstrate advanced sales skills, including needs assessment, solution positioning, objection handling, and deal navigation.
• - Utilize deep product knowledge to effectively present and position PrePass solutions to prospective customers.
• - Articulate PrePass value propositions while addressing objections and customer concerns with confidence and credibility.
• - Provide professional and high-quality brand representation during all customer interactions.
• **Sales Operations & Team Development**
• - Maintain accurate and complete opportunity records in Dynamics 365 and consistently forecast pipeline activity.
• - Support pricing discussions, quotes, promotions, and negotiations with prospective customers.
• - Coordinate sales activities with marketing initiatives and campaigns.
• - Serve as a resource to Associates and Specialists by modeling best practices and contributing to continuous improvement across the team.

Senior Sales Specialist

Compliance

• **Compliance Operations Leadership**
• - Build and lead a compliance operations team (driver compliance, D&A, fleet compliance)
• - Develop SOPs and scalable workflows for all compliance processes
• - Establish KPIs and reporting for compliance performance
• **Driver Compliance & Onboarding**
• - Oversee the Driver Qualification File (DQF) program and ensure completeness and accuracy
• - Ensure all drivers in the program meet CDL, medical certification, and FMCSA requirements
• - Build and optimize onboarding workflows for owner-operators and company drivers
• - Manage MVR checks, background verifications, and prior employer inquiries
• **Drug & Alcohol (D&A) Program Management**
• - Own the PrePass D&A consortium program in compliance with FMCSA regulations
• - Manage random testing pool, pre-employment, post-accident, and reasonable suspicion testing
• - Ensure compliance with the FMCSA Drug and Alcohol Clearinghouse
• - Manage third-party administrators (TPAs) and testing vendors
• - Maintain accurate records and ensure audit readiness
• **Systems, Reporting & Continuous Improvement**
• - Build dashboards and reporting for compliance metrics and risk indicators
• - Identify gaps and drive continuous improvement initiatives in FD360

Compliance Operations Manager

Learning and Development

• **Essential Responsibilities**
• - Develop and maintain product knowledge training covering core features, use cases, competitive positioning, and compliance requirements.
• - Build business acumen curriculum that includes industry insights, organizational structure, customer segments, and company goals and initiatives.
• - Partner with leaders and internal learning resources to ensure content reflects current product capabilities and business priorities.
• - Create resources that help employees connect day-to-day responsibilities to broader company goals and the competitive landscape.
• **Role-Specific Onboarding Framework**
• - Design and manage a structured onboarding experience from pre-start through the first 90 days, including company orientation, role-specific training, and relationship-building activities.
• - Collaborate with hiring managers and department leaders to develop onboarding tracks that accelerate time-to-productivity.
• - Integrate product knowledge, business acumen, and core values into onboarding to establish a strong cultural and operational foundation.
• - Evaluate onboarding effectiveness through new hire feedback and 30/60/90-day check-ins, and iterate based on insights.
• **Skills & Capability Development**
• - Partner with the Organizational Development & Effectiveness Manager to conduct organization-wide skills and capability assessments aligned with role requirements and business goals.
• - Translate assessment findings into targeted upskilling programs tied to role competencies and career pathways.
• - Collaborate with department leaders to prioritize skill-building initiatives and define measurable outcomes.
• - Track and report on upskilling progress and capability improvements to HR and business stakeholders.
• **Learning Content Development**
• - Design and develop high-quality learning materials, including e-learning modules, facilitator guides, job aids, reference documents, and assessments.
• - Apply instructional design principles and adult learning theory to ensure content is engaging, relevant, and applicable.
• - Maintain a library of up-to-date learning materials aligned with current processes, tools, and expectations.
• - Partner with subject matter experts to translate complex or technical information into clear, learner-friendly content.
• **Blended Learning Strategy**
• - Design blended learning programs that combine instructor-led training, virtual sessions, self-paced learning, on-the-job application, and peer learning.
• - Select appropriate delivery methods based on audience, content complexity, and business needs.
• - Utilize e-learning authoring tools (e.g., Articulate 360, Adobe Captivate) to develop interactive learning experiences.
• - Evaluate program effectiveness and refine delivery strategies based on learner feedback and performance data.
• **Cross-Functional Collaboration**
• - Build strong partnerships with department leaders, managers, and subject matter experts to align learning initiatives with business goals.
• - Serve as a consultative L&D resource, advising stakeholders on strategy, design, and delivery.
• - Partner with the HR team to support learning across the employee lifecycle.
• - Participate in cross-functional initiatives to integrate development opportunities into broader business efforts.

M365 Administrator – AI

Senior Sales Specialist

Compliance Operations Manager

Learning & Development Specialist