Learning Experience Designer

PrePass

Learning Experience Designer at PrePass creating scalable customer education initiatives. Partnering with cross-functional teams to enhance customer onboarding and product adoption.

Posted 6/24/2026full-timePhoenix • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

instructional designcustomer educationtraining materials developmentadult learning methodologiescontent management systemsknowledge base platformsproject managementdata analysis for trainingSaaS environmentsstructured training programs

Soft Skills

strong written communicationstrong verbal communicationdetail-orientedcustomer-focusedcollaborativeadaptablehigh ownershipaccountabilityexecution skillsability to manage multiple projects

Tools & Technologies

LMS toolscontent repositoryhelp centervideo creation toolsdocumentation toolsself-service resourcestraining content platformsproject management softwarecollaboration toolsdata feedback systems

Certifications & Qualifications

Bachelor's degreeinstructional design certificationadult learning certificationproject management certificationSaaS certificationcustomer education certificationcontent development certificationtraining delivery certificatione-learning certificationknowledge management certification

Industry Keywords

customer lifecycleproduct adoptiontraining initiativesonboardingcross-functional collaborationtraining effectivenessself-service trainingcustomer successimplementation workflowstraining scalability

About the role

Key responsibilities & impact

Define and support the execution of customer education efforts aligned to customer lifecycle stages.
Assist in identifying customer personas and learning needs across segments.
Contribute to establishing learning objectives, success metrics, and feedback loops.
Ensure training initiatives support product adoption and reduce support dependency.
Design and develop customer training materials, including videos, guides, documentation, and self-service resources.
Translate product functionality into clear, accessible learning experiences.
Support the organization and maintenance of a customer-facing help center or content repository.
Partner with internal teams to ensure training content remains current as products and features evolve.
Assist in building and organizing a centralized location for customer education content using existing tools.
Support the development of structured learning paths tailored to different customer segments.
Help maintain organization and usability of training content to support scalability.
Partner with Support to identify recurring customer issues and training opportunities.
Develop content to address common questions and reduce reliance on reactive support.
Align training materials with help center resources to create a consistent customer experience.
Collaborate with Customer Success and Implementation teams to support onboarding and post-launch training.
Partner with Product to align training content with releases and feature updates.
Work with Marketing and Support to ensure consistency across customer-facing materials.
Identify opportunities to streamline and reuse content across teams.
Support development of materials for live training sessions and webinars.
Help standardize training content and delivery approaches.
Contribute to expanding self-service training options over time.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience.
3+ years of experience in instructional design, training, customer education, or a related field within a SaaS or technology environment.
Experience developing customer-facing training materials, including documentation, guides, and self-service learning content.
Working knowledge of instructional design principles and adult learning methodologies.
Demonstrated ability to translate product functionality or technical concepts into clear, user-friendly content.
Experience collaborating with cross-functional teams such as Product, Customer Success, Support, or Marketing.
Familiarity with knowledge base platforms, LMS tools, or similar content management systems.
Proven ability to manage multiple projects and priorities in a fast-paced environment.
Strong written and verbal communication skills.
**Bonus Points For (Optional)**
Experience supporting customer onboarding or customer education programs.
Familiarity with SaaS product environments or implementation workflows.
Exposure to defining or contributing to learning paths or structured training programs.
Experience using data or feedback to improve training effectiveness.
Experience working in resource-constrained or developing program environments.
**Desired Characteristics**
Detail-oriented with strong execution skills.
Comfortable working in evolving or ambiguous environments.
Customer-focused mindset with a passion for education and enablement.
Collaborative and adaptable approach to working across teams.
High ownership, accountability, and bias toward action.

Benefits

Comp & perks

Robust benefit package that includes medical, dental, and vision that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
401(k) plan with employer match.
Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.