PrePass

Process Analyst

PrePass

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

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About the role

  • The Process Analyst plays a critical role in designing, documenting, and optimizing operational processes that drive measurable business performance.
  • Lead cross-functional process discovery and design workshops.
  • Develop, implement, and refine operational KPIs aligned to strategic objectives.
  • Evaluate the effectiveness of KPIs and process controls; recommend data-driven improvements.
  • Identify and execute continuous improvement initiatives across operational workflows.
  • Ensure processes are scalable, efficient, standardized, and well-documented.
  • Build strong, productive relationships across departments and leadership levels.
  • Provide operational reporting, insights, and business intelligence to support decision-making.
  • Communicate process updates, enhancements, and governance standards clearly and effectively.
  • Develop expertise in core operational systems and team toolkits.
  • Champion continuous improvement and change management initiatives.
  • Leverage AI-based tools (e.g., Microsoft Copilot or similar platforms) to automate workflows and enhance productivity.
  • Maintain accurate, organized, and accessible process documentation across platforms.

Requirements

  • Bachelor’s degree.
  • 4–6 years of experience in process analysis, business operations, or a related field.
  • Experience using industry-standard process documentation tools.
  • Strong proficiency in Microsoft Office 365.
  • Exceptional communication, documentation, analytical, and organizational skills.
  • Confluence (knowledgebase development and governance).
  • Lucidchart (process mapping and visualization).
  • Microsoft Copilot or similar AI productivity tools.
  • Smartsheet.
  • Experience in transportation technology or operational environments.
  • Six Sigma Green Belt certification.
  • Strategic thinker with a proactive, solution-oriented mindset.
  • Skilled facilitator capable of driving productive process design sessions.
  • Strong stakeholder engagement and interpersonal skills.
  • High degree of ownership, accountability, and initiative.
  • Comfortable operating in a hybrid environment with remote collaboration.
  • Passion for driving measurable operational improvements and sustainable change.
Benefits
  • Robust benefit package that includes medical, dental, and vision that start on date of hire.
  • Paid Time Off, to include vacation, sick, holidays, and floating holidays.
  • Paid parental leave.
  • 401(k) plan with employer match.
  • Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
  • Tuition Reimbursement Program.
  • Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
  • Employee Assistance Program (available at no cost to you).
  • Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
  • Community Give-Back initiatives.
  • Culture that focuses on employee development initiatives.
  • Company-wide bonus and commission plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process analysisbusiness operationsoperational KPIscontinuous improvementprocess documentationdata-driven improvementsprocess mappinganalytical skillsorganizational skillschange management
Soft Skills
communicationdocumentationstrategic thinkingsolution-oriented mindsetfacilitationstakeholder engagementinterpersonal skillsownershipaccountabilityinitiative
Certifications
Bachelor's degreeSix Sigma Green Belt