Premier Inc.

Director

• Lead and manage a team of consultants across multiple projects, ensuring high-quality delivery
• Provide mentorship and career development for consulting staff, fostering a culture of learning and professional growth
• Direct resource allocation, staffing, and scheduling to meet client needs and project deadlines
• Serve as the primary point of contact for clients, including C-suite leaders, managing relationships, and ensuring client satisfaction
• Collaborate with internal departments (e.g., Commercial, Technology, Marketing, Finance, HR) to drive revenue growth and enhance operational support
• Lead complex projects focused on operations improvement, clinical transformation, and revenue cycle management
• Analyze client operations, identify inefficiencies, and develop actionable strategies to enhance clinical workflows and streamline healthcare delivery
• Oversee change management initiatives and guide clients in implementing new practices, technologies, and systems
• Advise clients on regulatory and compliance challenges while ensuring best practices in clinical standards and operational efficiency
• Identify growth opportunities within existing accounts and new markets to expand the healthcare consulting practice
• Lead proposal development, including scoping, costing, and defining project deliverables
• Develop thought leadership content such as white papers, case studies, and presentations to establish market credibility
• Represent the firm at industry conferences, seminars, and client meetings to strengthen relationships and build brand awareness
• Manage project budgets, ensuring efficient resource utilization and on-time, within-scope project delivery
• Track and report key performance indicators (KPIs) to measure project success, client satisfaction, and business impact
• Implement best practices for project management, risk mitigation, and quality control across consulting engagements

Managing Director – Advisory Services

• Manage a book of business across multiple customers of 5 million or more in sales and revenue
• Perform billable work for clients
• Sell and deliver comprehensive consulting projects within an assigned service line or large engagements of up to $250k or more
• Manage service line performance, including development of offerings, sales and business development, quality of implementation, and customer satisfaction
• Actively grow the entire Premier portfolio
• Maintain high level of staff utilization and appropriate margin on all engagements
• Lead engagements and act as subject matter expert
• Provide clinical/technical oversight to staff in development of engagements, materials, events, initiatives, committees, meetings, and presentations

Senior Director – Advisory Services

Full-stack Engineer

• Responsibility #1– 75% Software / Solution Design
• Development for stories of any size; routinely is involved in delivery of more complicated development efforts
• Crafts current and proposed future-state high level system designs
• Actively participates in solution design discussions
• Contributes to and influences business and product strategy
• Lead exploration and POC initiatives
• Initiating and leading process and technical improvements
• Assess current and future technologies
• Evaluate business and technology partners
• Responsibility #2 – 20% Mentoring/Coaching
• Provide mentorship and guidance to other members of the team to help increase their skills and enhance their ability to support project delivery
• Supports the team’s interactions with other teams within Premier to coordinate technical activities
• Participates in assessment of technical skillsets of less senior members of the team and conveys this information accurately to supervisor to help with staff development plans.
• Bring applicable technologies to team’s best practices
• Provide knowledge/SME of multiple Premier products or business domains (i.e. at least three)
• Responsibility #3 – 5% Governance
• Creates guidelines for technology implementations and promotes adherence to those guidelines across technology teams
• Provide knowledge of Premier processes germane to the role

Software Architect – Enterprise AI

• The Director works collaboratively within a team of highly qualified Advisory consultants to deliver performance improvement to healthcare.
• This position will be primarily responsible for performing billable work for clients.
• Provide leadership by driving engagement results, managing client relationships, managing engagement resources, overseeing development of client deliverables and solutions, overseeing implementation, managing risks and issues, managing project logistics and economics, and supporting business development opportunities.
• Maintain Utilization targets for client billable projects.
• Create value through meaningful client relationship management, solution development and implementation delivery.
• Create a team environment by enriching staff skills and knowledge and create a productive and collaborative environment.
• Create value for the Advisory practice through meaningful participation in practice-related activities aimed at growing and enriching the Practice as a whole or individual Service Lines within the Practice.
• Actively participate in add-on sales activities and new sales business development opportunities.
• Execute/direct/oversee data analyses, initiate interpretations and conclusions, and oversee verbal and graphic presentations.
• Perform quality assurance on project deliverables and assist in determining client needs.

Director, Advisory Services

Communications

• Develops strategy and implementation plans for thought leadership and content marketing
• Drives market perception and awareness of Premier solutions
• Serves as editorial director for content assets
• Collaborates to create effective content marketing plans
• Establishes KPIs and dashboards to track content performance

Senior Director, Marketing Communications

Manager

• Manage accounts and develop outcome improvement plans, updating monthly with identified and implemented savings
• Develop working knowledge of supply chain services, contract portfolio offerings, committed and aggregation programs, and strategic supplier relationships
• Position Premier as a strategic partner and trusted advisor; participate in strategic account planning with Account Executive and stakeholders
• Provide savings and financial updates for Quarterly Business Reviews and recurring meetings
• Cultivate relationships across supply chain services and business lines to drive contract adoption and account growth
• Drive contract penetration via savings opportunity analytics and presentations; coach members on value of Premier contracts and products
• Manage strategic supplier and partner relationships and resolve member and supplier issues (collect, document, probe, escalate, recommend)
• Become a proficient user of supply chain tools; manage customer data, analytics, and member rostering
• Educate customers on running reports and identifying opportunities in conjunction with client services
• Support administrative tasks: update monitoring/tracking tools, Salesforce, time and expense reports, and represent Client Management internally
• Make presentations at conferences, workshops, and board retreats as appropriate
• Assist with product implementation service delivery and overall project management; lead problem resolution to meet customer expectations

Account Support Manager

• Work collaboratively within a team of Advisory consultants to deliver performance improvement to healthcare systems and perform billable work for clients
• Actively lead and manage a significant workstream or project and be responsible for day-to-day management of all activities and staff assigned to the workstream or project
• Determine client needs in terms of the engagement statement of work and lead client interviews
• Lead, guide, complete and provide quality assurance over data analyses; interpret data analyses and form initial recommendations; develop final recommendations and solutions for client consideration
• Develop deliverables and presentation materials for various audiences and generate billings revenue by conducting assigned analyses and preparing reports
• Assist in the implementation of recommended improvements and participate in risk and issue identification and mitigation
• Manage project or workstream economics, budget, expenses, profitability, administrative activities and logistics
• Provide mentorship and guidance to staff and build strong, referenceable client relationships
• Participate in Premier internal activities including practice development, required educational opportunities, and learning Premier technologies
• Maintain utilization targets, identify market opportunities, contribute to sales presentation deliverables, and complete required annual training

Manager, Advisory Services

Consultant

• Works collaboratively within a team of Advisory consultants to deliver performance improvement to healthcare systems and perform billable work for clients
• Lead and participate in engagement work streams; determine client needs per statement of work; lead, execute, and provide quality assurance over data analyses; interpret analyses and draft recommendations and solutions
• Develop deliverables and presentation materials for various audiences; assist in risk identification and mitigation; manage workstream economics and project management; assist implementation of recommended improvements
• Participate in all engagement aspects: identify issues, form hypotheses, conduct interviews, oversee analytics, develop recommendations, synthesize into presentations, and help implement change
• Participate in practice development, educational opportunities, and learn Premier technologies
• Maintain utilization targets, create value through client interactions and analytics, participate in practice-related activities to grow the practice
• For Analytics roles: expertise in Premier and PINC AI databases, build dynamic data models, standardize and automate deliverables, troubleshoot Tableau, SQL, Excel

Senior Consultant, Advisory Services

Business Development Rep

• Recruit new member pharmacies for group purchasing and for the Preferred Provider Network
• Develop credibility and foster relationships with Strategic Account leaders to close new business
• Understand customer initiatives and deliver compelling value propositions for Premier Alternate Site
• Focus on long-term care, infusion, and specialty Strategic Accounts including National Account Infusion Pharmacy providers
• Reach sales goals by growing existing National Accounts and acquiring new contract categories
• Maintain existing relationships and retain key customers through education about Premier CoC value added programs and savings analyses
• Administrative tasks: follow up on member paperwork, send member designation forms, update National Account member facility rosters, complete monthly expenses, set appointments
• Report to Vice President, Strategic Accounts Field Services; attend tradeshows and internal meetings as needed

Director, Business Development

Support Engineer

• The primary purpose of this role is providing second tier technical support for the Premier suite of web-based products. This position is responsible for solving highly complex issues directly or engaging the appropriate resources to provide accurate, timely resolution while maintaining customer satisfaction. Customer issues typically involve technical issues regarding the reports generated by the premier web-based products. This position is expected to perform detailed research through in- depth knowledge of the end-user product combined when appropriate with the creation and/or execution of SQL queries to confirm source data. This position will work closely with the premier software development team and/or Tier 2 team of specialist to determine and communicate resolution on issues which require Tier III escalation. This position will also be expected to share knowledge acquired through formal/informal training sessions with less-experienced staff. Also, this position will be responsible for assisting in process improvement initiatives and special projects as assigned. Key Responsibilities Responsibility #1– 50% Second Tier Client Support • Receive complex and/or high priority customer issues which were unable to be resolved by First Tier Support Analysts. • Accurately update activities into customer relationship management system (Servicenow.com) • Direct communication with customers to apprise user of issue status and/or gather more user feedback • Guide Associate Specialist and assist the Tier 2 Specialist with researching issues as well as help coordinate research efforts with Premier IT and/or product operations under the direction of the Tier 2 specialist • With guidance from the Development or Tier 2 specialist work toward incorporating acquired end-user product knowledge with the creation/execution and learn to create SQL queries to confirm/isolate nature of technical/product issues • With guidance from Tier 2 Specialists or development, communicate system issues to internal staff Responsibility #2 – 20% First Tier Client Support • Receive incoming customer inquiries from hospital-based and internal product users via the telephone or email. • Accurately log and update all inquiries into the customer relationship management system (ServiceNow.com) • Work directly with customers to research/resolve application and technical inquiries • Escalate unresolved issues appropriately Responsibility #3 – 20% Mentoring/Training • Mentor new staff on product troubleshooting and support procedures • Provide both formal and informal training to less experienced staff to facilitate knowledge transfer on subjects including new product functionality; technical troubleshooting; customer service skills; etc. • Create/update support process documentation Responsibility #4 – 10% Development Project Resource • Participate in development project teams which may include support lead for beta clients, assistance in quality assurance testing, developing support processes to account for product changes, etc.

Senior Technical Support Analyst

• The Senior Director is responsible for managing a book of business across multiple customers of 5 million or more in sales and revenue. This position will be primarily responsible for performing billable work for clients.\n• Sells and delivers comprehensive consulting projects within an assigned service line and/or sells and delivers on large engagements of up to $250k or more.\n• Manages service line performance, which includes development of offerings, sales and business development, quality of implementation, and customer satisfaction.\n• Actively grows the entire Premier portfolio.\n• Maintains a high level of staff utilization and appropriate margin level on all engagements.\n• Success is measured by service line revenue, margin, customer satisfaction, number of customers, and program development.\n• Lead engagements as stated above and also acts as subject matter expert providing the deep technical/clinical level of involvement in engagements to influence decisions.\n• Serves as the primary liaison in issues related to expertise.\n• Provide clinical/technical oversight to staff in development of engagements, materials, events, initiatives, committees, meetings, and presentations.\n

Senior Director Advisory Services

• Collaborate within a team of advisory consultants to deliver performance improvement to healthcare systems
• Lead and participate in engagement workstreams; determine client needs, lead data analyses, interpret results, and develop recommendations
• Develop deliverables and presentations for various audiences; assist in risk identification and mitigation; manage workstream economics and project management
• Participate in all engagement phases: issue identification, hypotheses, planning interviews, analytics, developing recommendations, and helping implement change
• Lead production and quality assurance of client analytics deliverables; provide data-driven insights and solutions
• Build and maintain dynamic data models based on Premier and client needs
• Lead process standardization efforts; standardize and automate client deliverables and internal tools
• Troubleshoot Tableau workbooks, SQL scripts, Excel analyses, etc.
• Interact with clients, Premier internal product teams, and Advisory counterparts across all service lines; build working relationships

• The Senior Software Engineer develops information systems by designing, developing, and installing software solutions.\n• This position will design, code, repair, enhance, integrate, upgrade, convert, provide level-3 support, and administer application software, and middleware.\n• Work is performed within enterprise guidelines and standards regarding the development life cycle, version control, source code control, documentation, testing, code verification, continuous integration, continuous deployment, automation, compliance policies and team collaboration.\n• This level of software engineer will work on every story in the sprint. They take direction from lead / architect but will oversee work and provide mentorship to lower-level software engineers.\n• This level will take a high level (and often vague) stories and break it down into small well-defined tasks and manage them to fruition.\n• They have full latitude for independent judgment when applying skills and problem-solving capabilities, with input and minimal oversight required by lead, architect or supervisor.\n• They update their job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; participating in professional organizations.\n• This position collaborates with the development teams, Security, collaborative groups/clients and other cross-functional teams to define, provide for, and test deliverables.\n• Software Development\n• Web Applications\n• ETL Processes\n• Database technologies (Both Relational and non-Relational)\n• Problem Resolution