PointClickCare

IT Support

• Reporting to the Director of Enterprise Architecture, the Principal Enterprise Architect will play a crucial role in shaping and optimizing our technology landscape.
• Execute the strategic vision for the Enterprise Architecture practice under the guidance of leadership.
• The Enterprise Architect aligns to one or more of PointClickCare’s major business areas and will be responsible for leading enterprise architecture work across business, solution, application, data, and technology domains.
• Actively participate in the Architecture Review Board (ARB) to contribute to sound technology decisions and minimize technology debt.
• Architect and develop agentic IT capabilities that enhance business operations, workload orchestration, and user-facing automation.
• Evaluate and rationalize the application portfolio, recommending retirements, consolidations, or replacements as needed.
• Define and enforce application architecture standards and guidelines.
• Provide guidance on the design, implementation, and maintenance of secure, scalable, and maintainable technology architecture.
• Contribute to producing target state solution architectures, conducting architectural assessments and gap analyses, and shaping the overall solution strategy and roadmap.
• Partner with data architect(s) to support data management practices, ensuring data integrity, security, and compliance.
• Partner with integration architect(s) to support integration strategies ensuring seamless communication and data flow across various systems.
• Work closely with solution architects to ensure that individual solutions align with the overall enterprise architecture.
• Collaborate with business leaders to create business capability models that align technology capabilities with business needs.
• Drive innovation by identifying opportunities to leverage new technologies.
• Capability to demonstrate and evaluate AI solutions via experimental methods
• Contribute to building a vibrant "learning community" within the enterprise architecture discipline, fostering continuous improvement and consistently delivering value to various business units.

Principal Enterprise Architect

General Counsel

• Draft, review, and negotiate a wide range of commercial agreements, including MSAs, partnership agreements, NDAs, BAAs, SaaS agreements, software licenses, subcontractor and supplier agreements, and SOWs.
• Advise internal stakeholders on legal risks, contractual obligations, and compliance requirements for new products, services, and business initiatives.
• Provide practical, business-oriented legal advice and solutions.
• Conduct legal research and provide guidance on emerging legal issues, including privacy, data security, and regulatory matters.
• Support the development and implementation of company policies and procedures to ensure compliance with applicable laws and regulations.
• Assist with Canadian and U.S. information privacy and healthcare regulatory compliance (e.g., HIPAA, PHIPA, and provincial equivalents).
• Participate in training and knowledge-sharing sessions to promote legal awareness and best practices across the organization.
• Assist with the management and resolution of disputes and pre-litigation matters and coordinate with external counsel as needed.
• Contribute to process improvement initiatives within the Legal Department, including the adoption of legal technology and automation tools.
• Provide support on special projects and other duties as assigned by the Associate General Counsel.

Legal Counsel

Communications

• Develop and implement comprehensive external communications strategies that support the company’s business objectives and enhance public perception.
• Lead Government relations efforts, in partnership with agency team, closely aligning with the Government Affairs & Regulatory Affairs team
• Manage media relations by building and maintaining strong relationships with key journalists, media outlets, and influencers.
• Draft, review, and approve external communications materials such as press releases, statements, speeches, briefing notes, and media pitches.
• Prepare stakeholders for media interactions, ensuring consistent and accurate messaging.
• Collaborate with the Media and PR specialist to coordinate media outreach and proactive storytelling initiatives with the external agency team. Monitor media coverage and public sentiment, providing analysis and recommendations to senior team members.
• Support the Director, Corporate Communications in strategic planning, reporting, and budget management related to external communications and public affairs.

Senior External Communications Manager

Software Engineer

• Lead and mentor cross-functional teams of developers and QA analysts.
• Drive end-to-end delivery of software projects using Agile methodologies.
• Own technical design and architecture decisions in collaboration with stakeholders.
• Ensure high-quality releases through strong process management and technical oversight.
• Partner with product managers to align development with user needs and business priorities.
• Continuously improve team performance, structure, and development practices.
• Manage vendor relationships and represent the company in technical discussions.
• Champion an AI-first culture, encouraging teams to rapidly innovate, experiment, and drive adoption of AI capabilities to enhance product performance and efficiency.

Software Engineering Manager

User Researcher

•Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing.
•Leads or participates in design workshop activities to help the team generate data-informed solutions.
•Interprets data from user calls to provide useful insights to Product, UX Design, and Engineering.
•Collaborates with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases.
•Articulates the outcomes of research activities to leadership and other stakeholders and assists Product Managers and UX Designers in adopting research best practices.
•Other duties as assigned.
•25% travel to conduct onsite research required

UX Researcher, Senior Care

Account Manager

• Manage and execute financial planning, including acting as subject matter expert on G&A spend and driving interlock on Enablement initiatives
• Perform scenario planning and create upside and downside financial projections for Long-Range Plan
• Design and implement resource planning tools to validate future resource needs
• Enable planning across different time horizons (quarterly, annual, multi-year)
• Evolve financial performance reporting and deliver financial results to Executive/Investor audiences with Budget vs Actual insights
• Establish cost efficiency metrics for Enablement functions and partner to identify benchmarks and initiatives
• Identify, track, analyze and report on key financial and operational drivers against strategic goals
• Manage FP&A cycles including Month-End Close, Annual Budgeting, and Quarterly Forecasting
• Partner with business stakeholders to maintain accurate forecasts on headcount and discretionary spending for Enablement functions
• Perform ad-hoc analysis and business cases to advise on decisions impacting financial outlook
• Manage and develop direct reports, establish development plans and performance cadence
• Partner with systems teams to automate and systemize analytics and models into centralized reporting platforms
• Identify and adopt AI use cases to strengthen planning and analysis
• Collaborate with accounting to ensure actuals and accruals are accurate and up to date
• Mature FP&A operations and interactions with other Finance functions

Manager, FP&A Business Partnerships

Manager

• Oversee the daily, weekly and monthly cash positioning, forecasting, and liquidity planning to ensure the Company meets its financial obligations.
• Drive best-in-class cash management practices and processes, including maximizing returns on idle cash.
• Act as a key contact with banks, credit card processors and other external parties (including solution providers). Coordinate annual relationship reviews. Oversee bank documentation, administer bank portals and accounts (opening/closing accounts, and ensuring appropriate user entitlements), review and recommend banking products. Ensure treasury controls and fraud prevention measures are in place (e.g. Positive Pay) for secure payment processing. Drive initiatives to automate and improve treasury processes, such as digital payment solutions, cash collection automation, and real-time cash reporting.
• Support the management of the company’s debt obligations and revolving credit facility. Coordinate the preparation and tracking of various financial ratios and compliance certificates required by lenders and credit rating agencies. Oversee timely interest and fee payments on debt and coordinate with other teams to meet all reporting requirements under the credit agreement. Coordinate the preparation of materials and data for quarterly lender calls and credit rating reviews.
• Manage foreign currency and interest rate related hedging programs. Ensure all hedge activities are documented and recorded properly, monitor mark-to-market fluctuations and hedge effectiveness in compliance with US GAAP, timely settlement of transactions and related financial reporting. Oversee spot trades and forward contracts to hedge currency risk.
• Assist in the administration of the company’s equity program (long-term incentive plans, share valuations and shareholder liquidity programs) as needed. Support other strategic finance initiatives (such as M&A integration). Complete GL reviews and analysis as part of the month-end process and provide support for interim and year-end audits.

Treasury Manager

Product Designer

• Conducting user research and testing
• Creating mockups to articulate functionality and design
• Refining user personas and mapping journeys
• Championing best practices in user experience design
• Collaborate with Product Management to iterate on strategic execution
• Collaborate with Engineers and QA to ensure accurate implementation
• Reporting to Manager, UX and working cross-functionally with Product and Engineering teams
• Building relationships with users, representatives, customer success and other groups to improve platform usability
• Improve the usability of PointClickCare's platform to enable care professionals to make better informed decisions for their patients

Senior UX Designer

Customer Success Manager

• Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
• This position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is based in Canada.
• Build, grow, and expand client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization (administration, IT, clinical, financial, etc. including C-Suite) to achieve overall customer success and satisfaction.
• Speak to all market segments/lines of business and make recommendations that impact the business holistically.
• Leverage product and industry knowledge to clearly communicate the company vision and meet customer goals.
• Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement.
• Develop and execute strategic account plans (Success Plans), identify organizational goals, and provide guidance to clients to achieve successful and valuable outcomes.
• Conduct business reviews (Success Reviews) with key contacts/decision makers to drive further adoption and increase value of PointClickCare solutions.
• Work with clients to understand their objectives and align those with PCC solutions.
• Consult with clients to solve problems by having value-based conversations.
• Work cross functionally with internal teams to advocate on behalf of customers, as well as maximize expansion, adoption, and retention of subscriptions to make our customers successful and ensure their requests are prioritized and addressed.
• Work closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to make our customers successful.
• Proactively provide early warning and turnaround strategies that focus on customer health and mitigate churn.
• Act as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts.
• Demonstrate empathy in all customer dealings.
• Communicate effectively to quickly gain buy-in from internal and/or external stakeholders.
• Flexible when facing tough calls and embrace difficult conversations.
• Convey outcomes and objectives timely via written documentation.
• Meet and exceed KPIs while maintaining strong client relationships.
• Complete CSM Certification within 12-months of hire.

• Preference for candidates located in California or based on the West Coast, but can be a remote role.
• Serve as a trusted advisor to customers, ensuring deep knowledge of customers’ business and aligning PointClickCare technology with organizational goals.
• Identify performance improvement opportunities and scale out best practices.
• Build long-term account plans and execute; identify training and education needs; reconcile business and product challenges.
• Cultivate collaboration among affiliated clients and facilitate customer-to-customer cooperation.
• Craft and deliver narratives on product utilization to illustrate ROI and identify avenues for further adoption and value realization.
• Act as primary point of contact and provide ongoing consultative support.
• 30% travel expected; territory is California based with occasional travel to headquarters in Toronto, Canada.

Senior Provider Customer Success Manager – Acute and Payer

• Preference for candidates located in Florida, but can be a remote role.
• Serve as trusted advisor and primary point of contact for healthcare provider, hospital system, or health plan clients.
• Ensure optimal adoption of PointClickCare technology and align product capabilities with organizational goals.
• Identify performance improvement opportunities, scale best practices, and build long-term account plans.
• Identify training and education needs, reconcile business and product challenges, and provide ongoing consultative support.
• Craft and deliver product utilization narratives to illustrate ROI and identify further adoption opportunities.
• Manage strategic partnerships and cultivate collaboration among affiliated clients.
• 30% travel expected; territory Southeastern US with occasional travel to Toronto headquarters.

Senior Provider Customer Success Manager, Acute and Payer

AI Engineer

• The Principal AI Engineer leads the architecture and delivery of agentic AI systems across multiple products, defining technical standards and reusable patterns for reasoning, tool use, and coordinated action.
• Partner with cross-functional teams to transition prototypes into secure, observable production solutions and establish playbooks, evaluation frameworks, and platform components to accelerate adoption.
• Drive enterprise-wide AI enablement by defining strategy, evangelizing adoption, and delivering measurable business impact.
• Identify and prioritize high-value AI use cases, build scalable platforms, and create playbooks and patterns to accelerate implementation.
• Set the technical vision and reference architecture for agentic AI across products—defining org‑wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
• Build and govern reusable platform components—model broker & multi‑model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry—to accelerate adoption across teams.
• Drive cross‑functional roadmaps and integration standards with Product, Engineering, Architecture, Advanced Tech, and SaaS Ops—setting API/versioning contracts, optimizing LLM/agent cost‑performance, and mentoring engineers to raise the bar.

Principal AI Engineer

Product Marketing

Position Summary:
The Product Marketing Manager at PointClickCare is a primary representative from the Marketing team owning go-to-market and new product launch planning and execution. In this role, you will be the customer-facing subject matter expert responsible for understanding how they relate to customer needs and buying criteria, developing marketing and sales enablement assets and tools to transfer that knowledge to the sales channel, and supporting prospect education and lead generation/nurture programs.

In addition to working with the Marketing team, you will regularly collaborate cross-functionally (Sales, Product Management, Customer Success and others). It is a balancing act that requires strong diplomatic skills, including knowing when to push back and when to dive in.

This role will be focused on our Advanced Insights analytics solution with our Core EHR and support launch of new AI solutions.

Product Marketing Manager

Application Engineer

•At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n•With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.&nbsp;Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.&nbsp; \n• At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.