Scaled Customer Success Manager
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Senior Provider Customer Success Manager – Acute and Payer
PointClickCare
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $111,000 - $120,000 per year
Job Level
Senior
About the role
- Preference for candidates located in California or based on the West Coast, but can be a remote role.
- Serve as a trusted advisor to customers, ensuring deep knowledge of customers’ business and aligning PointClickCare technology with organizational goals.
- Identify performance improvement opportunities and scale out best practices.
- Build long-term account plans and execute; identify training and education needs; reconcile business and product challenges.
- Cultivate collaboration among affiliated clients and facilitate customer-to-customer cooperation.
- Craft and deliver narratives on product utilization to illustrate ROI and identify avenues for further adoption and value realization.
- Act as primary point of contact and provide ongoing consultative support.
- 30% travel expected; territory is California based with occasional travel to headquarters in Toronto, Canada.
Requirements
- 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.
- Must have exposure to healthcare organizations.
- Possess strong written and verbal communication abilities.
- Demonstrate excellent organizational, project management, and time management skills.
- Exhibit strong relationship-building, teamwork, and collaboration capabilities.
- Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.
- Experience with CRM tools and strategic thinking with analytical skills.
- Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.
