Customer Success Manager

• Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of excellence and accountability.
• Set clear performance goals and metrics for the CSM team and conduct regular performance reviews.
• Develop and implement customer success strategies to drive adoption, engagement, and retention.
• Establish strong relationships with key customer stakeholders to ensure their needs are met and exceeded.
• Analyze customer health metrics and provide insights to improve customer satisfaction and reduce churn.
• Develop reporting frameworks to track the success of customer initiatives and provide actionable insights to executive leadership.
• Collaborate with Sales, Product, and Support teams to align on customer needs and drive holistic solutions.
• Advocate for customer feedback and insights in product development and improvement initiatives.
• Identify areas for improvement in customer success processes and implement best practices to enhance efficiency and effectiveness.
• Drive the adoption of tools and technologies to streamline customer interactions and reporting.
• Lead customer success initiatives and projects aimed at improving the customer journey and outcomes.
• Develop training and resources for the CSM team to ensure they are equipped to support customer needs effectively.

Senior Manager, Customer Success

Head of Customer Success

Customer Success Programs and Operations Manager

Customer Success Manager

Senior Customer Success Manager

Client Success Associate – Spanish Speaker