PointClickCare

Data Scientist

• Extract data to build metrics or create/update Tableau dashboards to track success toward company, department, and customer KPIs
• Share insights with internal and external customers regarding drivers of success or areas of opportunity
• Analyze data in new areas to help prioritize areas of focus
• Consult with internal and external customers to develop new dashboards, metrics, KPIs, outcomes evaluation, or ROI
• Respond to ad hoc analytic requests from internal and external customers
• Understand and use the data warehouse and relational databases
• Ensure accurate quality of deliverables by participating in peer review

Associate Data Scientist

Account Manager

• Identify creative ways to engage with our strategic accounts balancing a top-down/bottom-up strategy to fulfill ARR growth goals.
• Unlock upsell and expansion potential with existing book of business and align strategic goals.
• Augment account plans, uniform messaging, prospecting approach, and strategic direction for the current clients in our named book of business.
• Develop and maintain strong, long-lasting relationships with key clients in the health plan sector.
• Provide feedback to the product development team to ensure our offerings remain competitive and relevant.
• Conduct regular account reviews to assess performance and identify areas for improvement.
• Understand each client's unique needs and objectives and align our solutions to meet them.
• Work closely with Customer Success to ensure overall account satisfaction and become an escalation point for addressing any concerns.
• Demonstrate comprehensive knowledge of relevant healthcare trends, priorities, challenges, and opportunities and how PointClickCare solutions align and support.
• Monitor the competitive landscape and market trends in healthcare data and technology.
• Analyze data and reports to provide insights and recommendations to clients.
• Ensure deliverables arrive on time and fulfill customer requirements, creating an exceptional customer experience.

Strategic Account Manager, National Health Plans

Solutions Engineer

• Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
• Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
• Translate technical requirements and execute system configuration setup (more complex than entry)
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
• Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
• Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Software Implementation Consultant II – Financial

Full-stack Engineer

• Lead and mentor cross-functional teams of developers and QA analysts.
• Drive end-to-end delivery of software projects using Agile methodologies.
• Own technical design and architecture decisions in collaboration with stakeholders.
• Ensure high-quality releases through strong process management and technical oversight.
• Partner with product managers to align development with user needs and business priorities.
• Continuously improve team performance, structure, and development practices.
• Manage vendor relationships and represent the company in technical discussions.
• Champion an AI-first culture, encouraging teams to rapidly innovate, experiment, and drive adoption of AI capabilities to enhance product performance and efficiency.

Manager, Software Engineering

Product Manager

• Own the Product Vision & Roadmap
• Define and evangelize a compelling product vision for Senior Living that aligns with company strategy and market opportunity
• Create and execute a multi-year roadmap, balancing near-term customer needs with long-term platform bets
• Make decisive prioritization tradeoffs using data, customer insights, and business judgment
• Deeply Understand the Market
• Become the internal expert on senior living operators—their workflows, pain points, and business models
• Maintain a sharp understanding of the competitive landscape, market trends, and regulatory environment
• Spend meaningful time with customers (in-person and remote) to validate assumptions and uncover opportunities
• Drive Product Commercialization & GTM
• Partner with Sales, Marketing, and Customer Success to bring products to market effectively
• Define value propositions, pricing frameworks, and go-to-market strategies for new products
• Support sales enablement and serve as a credible voice in customer conversations
• Build & Lead a High-Performing Team
• Hire, coach, and mentor product managers—fostering a culture of customer obsession and continuous improvement
• Be a hands-on leader: clarify priorities, remove roadblocks, and drive accountability
• Partner closely with Engineering, Design, and other cross-functional leaders to deliver results
• Influence at the Executive Level
• Communicate product strategy, progress, and tradeoffs to senior leadership with clarity and confidence
• Champion the Senior Living opportunity across the organization—building alignment and securing resources
• Represent PointClickCare externally with customers, partners, and at industry events

Senior Director, Product Management

Manager

• Collaborate with senior change leaders to deliver and refine change management strategies for key initiatives, ensuring alignment with business priorities and timelines.
• Conduct thorough stakeholder and impact assessments to understand who is affected, what’s changing, and how best to support their transition.
• Develop and deliver engaging communications, readiness surveys, and training materials that foster understanding and enthusiasm for change.
• Activate and support change champion networks to amplify communication and drive adoption.
• Track adoption, feedback, and key performance indicators (KPIs) using readiness assessments and sentiment tracking to ensure our teams are set up for success.
• Work closely with project and change managers to coordinate workshops, town halls, and learning sessions. Celebrate milestones and measure impact across the organization.
• Engage with PointClickCare’s change management community and professional networks, contributing to best practices and continuous improvement.

Change Manager

Director

• Design and Execute Multi-Program Change Strategies: Lead the development and implementation of integrated change management plans for large-scale, multi-program initiatives, ensuring alignment with organizational goals and priorities.
• Executive Coaching and Sponsorship: Coach executives and sponsors in effective sponsorship, fostering leadership alignment and commitment to change.
• Lead Readiness and Adoption Measurement: Oversee readiness and adoption measurement programs, track KPIs, and celebrate milestones to ensure successful change outcomes.
• Develop Change Champion Networks: Build and coach change champion networks, mentoring emerging talent and amplifying engagement across the organization.
• Advance Change Practices: Actively contribute to PointClickCare’s change management community, sharing best practices, supporting continuous improvement, and advancing the service offering portfolio.
• Facilitate Leadership Alignment: Drive leadership alignment across functional portfolios, facilitating workshops and strategic sessions at the management and executive levels.

Senior Change Director

Product Marketing

• Reporting to the Senior Director of Product Marketing, the Senior Product Marketing Manager is an innovative, strategic thinker and primary marketing representative owning go-to-market and product launch strategy for a portfolio of SaaS solutions for Provider organizations spanning hospitals, health systems, ACOs, and their collaborating provider partners.
• With an expert understanding of markets, buyers, users, and interdependencies across the healthcare continuum, the successful candidate for this role acts as a subject matter expert and portfolio evangelist who demonstrates and transfers knowledge about markets, buyers, users, and product/s across marketing and sales functions.
• This critical role is the glue that binds our business and product strategy to the marketing programs and tactics needed to achieve measurable results.
• As a Sr. Product Marketing professional, you understand our market and buyers, including a deep understanding of market problems and how organizations make buying decisions.
• You have the critical ability to grasp and translate product capabilities into business value / benefits and lead development of product launch and marketing programs that increase awareness and drive demand.
• You monitor performance, support insights with evidence, and use this information to refine positioning, messaging, and narratives that engage buyers and help Sales succeed.
• In addition to working with the Marketing team, you will regularly collaborate cross-functionally with Sales, Product Management, Solution Design, Customer Success and others. It is a balancing act that requires strong diplomatic skills, including knowing when to push back and when to dive in.

Senior Product Marketing Manager

• Develop product positioning, value propositions and messaging that resonate with the buying audience and product the source messaging blueprint or positioning guide
• Lead product introduction/launch planning including development and measurement of KPIs
• Collaborate with marketing peers to drive development of a variety of content including sales decks, solution sheets, customer references, thought leadership and campaign assets
• Product launch - support the launch of new products and releases, defining product positioning, unique sales propositions as well as scoping and creating the required tools and collateral.
• Assist in product naming by providing market, competitive and customer context
• Create the competitive comparison guide for use in positioning against similar offerings from other organizations.
• Sales enablement - communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of PointClickCare’s solutions.
• Market intelligence/customer insight – be the expert on our customers, how/why they buy and their buying criteria, regulatory considerations, etc., with particular focus on different segment demands.
• Align closely with members of product management team to facilitate the appropriate flow of information between the teams.
• Develop and continuously enhance an expertise of PointClickCare’s products and services in order to construct and convey industry-leading use case scenarios.
• Work collaboratively with internal sales and marketing teams to educate them on ways to concisely demonstrate the strengths and features of our products and enhancements to both existing and prospective customers.
• Act as key Subject Matter Expert (SME) supporting complex sales inquiries, customer-facing product education and roadmap updates.
• Work with marketing programs, brand management, and digital marketing teams to ensure that appropriate product themes are communicated to the market.
• Develop, enhance, and own distribution of public-facing product launch marketing materials.
• Collaborate with the sales team in complex sales situations. Proactively communicate to sales with clear value propositions, messaging and tools to leverage in sales scenarios.
• Publicly convey product and market strengths via blogs, presentations and webinars.
• Provide guidance to marketing teams on themes for programs and events, ensuring they are equipped with content to deliver to customers/prospects.
• Partner with Sales Enablement team to lead sales training on new products/capabilities, including regular updates on product enhancements.
• Work with customers in developing case studies, references, and testimonials.

Product Marketing Manager – Advanced Insights, AI

Accounts Receivable

• Collection’s activities relating to mixed portfolio of customer accounts, including communication with clients regarding collections issues, actions, payment inquiries and invoicing.
• Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Communication with clients within assigned portfolio regarding collections issues, actions, payment inquires, invoicing and account reconciliation.
• Recognize billing issues through research and regular reconciliation.
• Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
• Compilation and provision of invoice copies, credits and unapplied payment details, as required.
• Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
• Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
• Participate in conference calls with customers and internal partners supporting recovery of past due invoices.
• Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR.

Accounts Receivable Specialist – 1 Year Contract

Financial Planning and Analysis

• The Senior Financial Analyst, FP&A, plays a critical role in driving financial insight, operational rigor, and strategic decision-making across the business.
• This role supports company-wide planning, forecasting, and performance reporting with a strong focus on SaaS metrics, revenue modeling, and data-driven analysis.
• The ideal candidate is highly analytical, detail-oriented, and comfortable working cross-functionally in a dynamic, fast-paced environment.
• They work closely with FP&A Manager in identifying the drivers of financial and operational performance and in partnering with leaders across Sales & Marketing, G&A, Product, and Engineering to inform decisions and improve outcomes.

Senior Financial Analyst – FP&A

• Plan a new product introduction strategy in partnership with Product Leadership that maximizes the customer value and business outcomes of new and enhanced solutions
• Customer engagement throughout the new product introduction process to gather actionable feedback, ensuring product launches are aligned with customer needs and driving continuous improvement.
• Partner with Sales and Business Development teams to identify and pursue new market opportunities, supporting go-to-market strategies and driving adoption and revenue growth for new software solutions.
• Work with a cross functional team of Product Marketing, Sales, Sales Operations, Professional Services and Customer Support professionals to create a set of Launch goals
• Create and Manage a plan designed to achieve the launch goals and successfully execute the new product introduction strategy with the cross functional team
• Lead team in monitoring and measuring Launch results against goals post Commercial Availability. Ensure actions are planned and executed to adjust plans as needed based on those results
• Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance and adjust the plan accordingly
• Prioritize projects and resources, balance business needs with technical constraints, and drive successful organizational readiness in support of the new product
• Lead continuous and measurable improvement in New Product Introduction processes to accelerate customer time-to-value and business time-to-revenue
• Provide coaching, mentoring and support to team members and peers
• 25% travel to Customer Onsite

Software Commercialization Manager

Business Analyst

• Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
• Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
• Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
• Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
• Effectively use and search the knowledge base, occasionally contributing new or updated content
• Meet or exceed established service delivery guidelines and key performance indicators
• Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
• Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need

Solutions Analyst – Financial, 6 Month Contract

• Reporting to the Director Software Commercialization Portfolio, The SCM will own the new product introduction process for all software solutions delivered by the Product Engineering Organization.
• Mobilize cross-functional efforts throughout the product development lifecycle to develop new product introduction plans and deliverables, ensure organizational readiness, and then manage product launch through early access pilots and to commercial availability in a way that maximizes the outcomes of the PEO organization, customer time-to-value and company time-to-revenue.
• Plan a new product introduction strategy in partnership with Product Leadership that maximizes the customer value and business outcomes of new and enhanced solutions.
• Customer engagement throughout the new product introduction process to gather actionable feedback, ensuring product launches are aligned with customer needs and driving continuous improvement.
• Partner with Sales and Business Development teams to identify and pursue new market opportunities, supporting go-to-market strategies and driving adoption and revenue growth for new software solutions.
• Work with a cross functional team of Product Marketing, Sales, Sales Operations, Professional Services and Customer Support professionals to create a set of Launch goals.
• Create and Manage a plan designed to achieve the launch goals and successfully execute the new product introduction strategy with the cross functional team.
• Lead team in monitoring and measuring Launch results against goals post Commercial Availability. Ensure actions are planned and executed to adjust plans as needed based on those results.
• Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance and adjust the plan accordingly.
• Prioritize projects and resources, balance business needs with technical constraints, and drive successful organizational readiness in support of the new product.
• Lead continuous and measurable improvement in New Product Introduction processes to accelerate customer time-to-value and business time-to-revenue.
• Provide coaching, mentoring and support to team members and peers.
• 25% travel to Customer Onsite.

• Identify, prioritize and execute tasks in the software development life cycle
• Work with business to iterate over software requirements
• Develop tools and applications by producing clean, efficient code
• Automate tasks through appropriate tools and scripting
• Analyze and debug systems
• Perform validation and verification testing in a test-driven manner
• Review the work of others, and invite others to review your work
• Collaborate with internal teams and vendors to fix and improve products
• Ensure software is up-to-date with latest technologies

Associate Data Scientist

Strategic Account Manager, National Health Plans

Software Implementation Consultant II – Financial

Manager, Software Engineering

Senior Director, Product Management

Change Manager

Senior Change Director

Senior Product Marketing Manager

Product Marketing Manager – Advanced Insights, AI

Accounts Receivable Specialist – 1 Year Contract

Senior Financial Analyst – FP&A

Software Commercialization Manager

Solutions Analyst – Financial, 6 Month Contract

Software Commercialization Manager

Principal Software Engineer